2020 CADILLAC XT6 Complaints

Rear backup camera has failed 12 times since car purchase eight weeks ago. Black screen on info center with red circle with slash across the middle over a camera. The failure is intermittent and seems to fail when it is cool outside in the morning.

The contact owns a 2020 Cadillac XT6. The contact stated when she placed her vehicle in reverse(R), the rearview camera screen went blank with a line was on the display screen. The vehicle was taken to the dealer and the rearview camera was replaced; however, the failure persisted. The manufacturer was not contacted. The failure mileage was 16,572.

When SUV is put into reverse camera only works 50% of the time. Other times screen is black with a red triangle.

The back up camera is intermittently non functional when placed in reverse gear. A red triangle and red camera icon appear on the screen with a circle and slash through it. GM has posted a Bulletin #PIC6420 that offers a solution stating that it is likely a connection concern and recommends replacing a coax cable which can be ordered through the WPC. There have been multiple complaints about this serious problem on the Cadillac Owners Forum. I make deliveries to senior citizens homes (Meals on Wheels) with this car and need my backup camera to work. I no longer feel safe driving this car. I have contacted my dealership (Lafontaine Cadillac in Highland, Mi) and they will not accommodate a service appointment and supply a loaner car until July 22, 2022.

Backup Camera issues. I have had my 2020 XT6 Cadillac in for service three times. They have not been able to fix the issue. This is an intermittent issue at times and other times it stays off for a long period of time. I have a black screen with a camera with a red circle and slash showing along with a triangle with an exclamation mark in the center of the triangle. These vehicles have multiple blind spots and with a camera not working and the blindspot warning not working it makes this vehicle very unsafe for use. I've been told they can not do anything until I take a picture of the black screen. I am taking possession of the vehicle again and I can send you the repair tickets at a later time.

When in reverse, the backup camera occasionally goes black and does not give an image. Reversing this large SUV without a backup camera is difficult and hazardous.

Cadillac Case number is 9-6766521074. The Cadillac CT6 has a flaw in the intelligent braking assist(IBA) software. When no collision is imminent, pushing the brake even slightly results in extremely hard overbraking causing all items to fly forward. There is no way to turn off IBA without disabling the entire Automatic Emergency Braking System. To be clear, it is OK that the car senses inaccurately a collision and it is OK to apply the Automatic Emergency Braking Logic, the problem is that the Intelligent Braking Assist is too hard when a crash is not imminent and this will cause following cars to rearend the XT6 when no hazard is expected/present. As an interim, please direct Cadillac that they update there system preference software to allow customers to turn off Intelligent Brake Assist (IBA) independently while still keeping Automatic Emergency Braking (AEB).

THE BACKUP CAMERA RANDOMLY WORKS AND RANDOMLY DOES NOT WORK. IT SEEMS THAT THIS WOULD BE A SAFETY HAZARD. WE HAVE HAD IT IN THE SHOP SEVERAL TIMES SINCE WE PURCHASED THE CAR IN DECEMBER AND KEEP GETTING THE RUN AROUND AS TO THE PROBLEM. LAST TIME THEY REPLACED THE CAMERA AND SAID IT WAS NOW WORKING. WORKED GREAT FOR 2 DAYS AND NOW BACK TO NOT WORKING .

ALL CAMERAS STOPPED WORKING. WHEN CAR IS PUT INTO REVERSE THE SCREEN GOES BLACK WITH A RED TRIANGLE (WARNING) AND A RED CAMERA WITH A CIRCLE AND SLASH THROUGH IT (NO CAMERA). SERVICE DEPARTMENT INDICATED THAT THERE IS A SERVICE BULLETIN (PIC6420A), BUT PARTS ARE NOT YET AVAILABLE. THEY SAID THERE WERE SEVERAL INTERMEDIATE "FIXES" THAT DIDN'T WORK AND NOW GM IS SUPPOSED TO BE RELEASING NEW COAXIAL CABLES TO FINALLY FIX THE ISSUE. SO IN THE MEANTIME NO CAMERAS....

THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS 1,948 MILES. THIS CAR HAS SERIOUS ELECTRICAL ISSUES.