2013 CADILLAC XTS Complaints

2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE BRAKES WOULD EXHIBIT A LOUD, SQUEAKING NOISE SPORADICALLY WHEN APPLIED. THE CONTACT HAD ALSO EXPERIENCED HESITATION WHEN ATTEMPTING TO ACCELERATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V116000 (SERVICE BRAKES, HYDRAULIC) AND HAD EXPERIENCED THE BRAKES CONTINUOUSLY EXHIBITING A LOUD NOISE PRIOR TO THE RECALL NOTICE BEING RECEIVED. THE CONTACT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7000.

TL* THE CONTACT OWNS 2013 CADILLAC XTS. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS FOUND THAT THE BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT ALSO STATED THAT THE SUN ROOF SUDDENLY EXPLODED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER, THE DRIVER ASSISTANCE PACKAGE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PACKAGE WOULD NOT OPERATE IN THE RAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

PASSENGER SIDE AIRBAG WILL NOT ACTIVATE. SHE WEIGHS 115 LBS, IS 5'1". SHE SITS ON 3 INCH MEMORY FOAM CUSHION FOR BACK FOR EIGHT YEARS, NO STRUCTURE, ONLY FOAM. IN EIGHT YEARS SHE HAS USED CUSHION, WE HAVE OWNED 5 CARS AND HAVE RENTED OVER 40 CARS AND SHE HAS NEVER HAD A PROBLEM WITH THE PASSENGER AIRBAG ACTIVATION. CADILLAC SAYS THE SYSTEM IS OK. I ASKED TO TRY ON ANOTHER XTS AND IT STILL DID NOT ACTIVATE. THIS IS A DESIGN PROBLEM. I UNDERSTAND THAT SOME CUSHIONS MIGHT INTERFERE WITH THE AIRBAG SYSTEM, BUT THIS THIN CUSHION DOES NOT. I SHOULD SAY IT WORKS IN CORVETTES AND WORKED IN THE LOANER 2013 CTS CADILLAC. THE SEAT IN THE XTS IS A NEW DESIGN AND I BELIEVE IT IS DEFECTIVE. THE SEAT IS NOT FLAT AND REQUIRES A MUCH HEAVIER PERSON TO ACTIVATE THE AIRBAG. I BELIEVE THIS IS UNSAFE. THE SAFETY ISSUE IS THAT MANY OLDER PEOPLE, SUCH AS WOULD PURCHASE A CADILLAC, DO USE CUSHIONS AND WILL EITHER NOT BE AWARE OF OR WILL IGNORE THE FACT THAT THE PASSENGER AIRBAG WILL NOT WORK. I RETURNED MY CADILLAC (AND LOST $14,000) AS I HAD TO CHOOSE BETWEEN MY WIFE OR THE CAR. I PURCHASED A LEXUS LS460 AND THE AIRBAG WORKED PERFECTLY WITH HER CUSHION. *TR

THE NEW CADILLAC TOUCH-SCREEN INTERFACE IS A HORRIBLE SAFETY ISSUE. WHY DOES NO ONE AT CADILLAC REMEMBER HOW IMPORTANT ERGONOMICS ARE FOR SAFETY, AND HOW ALMOST EVERYTHING IN THE CAR MUST BE OPERABLE BY FEEL, ALLOWING THE DRIVER TO KEEP HIS EYES ON THE ROAD? TOUCH-SCREEN OFFERS NO TACTILE FEEDBACK. IT DEMANDS THAT THE DRIVER TAKE HIS EYES OFF THE ROAD. ADVERTISING CAMPAIGNS ABOUT HOW BAD TEXTING-WHILE-DRIVING IS ARE NOW COMMON. AND NOW A CAR COMPANY, CADILLAC, NO LESS, COMES OUT WITH AN INTERFACE THAT REQUIRES THE CAR BE OPERATED BY "TEXTING". TOTALLY UNBELIEVABLE! HOW MANY PEOPLE INVOLVED HERE, INCLUDING THE FOLKS WHO DESIGNED AND EXECUTED THE ADVERTISING, WERE "ASLEEP AT THE WHEEL"? AND THIS FROM A "LEADING" CAR COMPANY!?!?! IT IS TIME TO RECALL ALL CARS THAT HAVE BEEN BUILT WITH A TOUCH-SCREEN INTERFACE AND REPLACE THOSE INTERFACES WITH A PROPERLY DESIGNED TACTILE INTERFACE. I AM DEFINITELY AGAINST THE LITIGIOUSNESS OF OUR SOCIETY, BUT THE FIRST TIME SOMEONE CRASHES BECAUSE THEY ARE FOOLISHLY INTERACTING WITH YOUR RIDICULOUS TOUCH-SCREEN INTERFACE, I HOPE SOME LAWYER SUES CADILLAC (AND INDIVIDUALLY EVERY PERSON AT CADILLAC WORKING ON OR RESPONSIBLE FOR THIS ATROCITY OF AN INTERFACE) OFF THE FACE OF THE EARTH. ALSO, ANYONE WHO BUYS ONE OF THESE CARS SHOULD BE SOMEWHAT LIABLE FOR ANY DAMAGE THEY CAUSE FOR CHOOSING TO BUY AND OPERATE A "TEXTING" INTERFACE CAR. *TR