2013 CADILLAC XTS Complaints

Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.

The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

Front right passenger side suspension slams hard on the ground while driving at times. It has occurred multiple times and this can be dangerous while driving. It has been checked out and repaired by replacing them but front right side suspension still slams while driving after a few months. This is an expensive problem as well as dangerous.

The contact owned a 2013 Cadillac XTS. The contact stated that they parked their vehicle and approximately 5-10 minutes afterward the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. A police report was filed. There were two vehicles and a bicycle nearby that caught on fire as a result of the contact's vehicle fire spreading. There were no injuries and medical attention was required. The vehicle was towed and deemed totaled. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 120,000.

The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.

DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.

The contact owns a 2013 Cadillac XTS. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.

LEFT BRAKE LIGHT REPAIRED NUMEROUS TIMES- UNDER AND AFTER WARRANTY, STILL NOT WORKING. CUE SYSTEM CRACKED POST WARRANTY NOT USABLE, NAVAGATION HAZZARD, BACKUP HAZZARD DOES NOT ALLOW FOR HANDS FREE DRIVING. THIS IS A COMMON ISSUE, SHOULD BE A RECALL AS REPLACEMENT IS VERY COSTLY AND THE PROBLEM REPEATS WITH THE REPLACEMENT ITEM CUE.

CADILLAC CUE SYSTEM IS NOT WORKING. CUE HAS BEEN REPLACED TWICE NOW AND THE SAME ISSUE KEEPS HAPPENING, FIRST IT CRACKS AND THEN YOU LOOSE TOUCH SCREEN THEN IT GOES BLACK. NO GPS AVAILABLE MAKING MY COMMUTES DANGEROUS.

THE SUSPENSION IN THE REAR OF THE VEHICLE WILL SUDDENLY AND WITHOUT WARNING TOTALLY COLLAPSE. THIS HAS HAPPENED WHILE DRIVING AND ALSO ONE FIRST GETTING INTO AND STARTING THE CAR. MECHANIC REPLACED A RELAY SWITCH BUT THE PROBLEM CONTINUES STILL. I HAVE LOOKED ONLINE AND FOUND MANY SIMILAR ACCOUNTS FROM VARIOUS OWNERS OF THIS YEAR AND MODEL!