2013 CADILLAC XTS Complaints

FOR THE LAST FEW DAYS, THE CAR HAS BEEN LOSING ALL ELECTRICAL POWER. MOST RECENTLY THE CAR LOST POWER WHILE DRIVING. ALL OTHER TIMES THE CAR WAS STATIONARY. HAVE NOT DRIVEN IT SINCE SATURDAY 02/22/20, WHEN DIED WHILE DRIVING.

MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. I PULLED OVER TO SEE AND THE REAR END WAS TOO LOW. I SHUT THE CAR OFF AND WAITED A FEW MINUTES. I STARTED THE CAR AND IT RAISED UP UNTIL IT REACHED HEIGHT LEVEL. I THEN DROVE OFF AND A FEW MINUTES LATER IT HAPPENED AGAIN. WHEN I STOP AND PULL OVER AND RESTART THE CAR, THE AIR COMPRESSOR KICKS IN AND RAISES THE CAR TO LEVEL AND THE AIR COMPRESSOR SHUTS OFF ONCE HEIGHT LEVEL IS ACHIEVED. I WENT TO THE DEALER AND WAS TOLD MANY SUSPENSION PROBLEMS WITH THIS PARTICULAR MODEL AND I WOULD NEED NEW STRUTS, SHOCKS, AIR SPRINGS, AIR RIDE COMPRESSOR, AND AIR LINES. I'M OUT OF WARRANTY AND I CAN'T AFFORD TO PAY FOR ALL OF THAT. IT WAS RIDING FINE AND THE NEXT DAY IT JUST GAVE UP. THE SUSPENSION FEELS LIKE A PIECE OF JUNK AND I NEED A NEW SUSPENSION FOR THE XTS AND I BELIEVE THIS SHOULD BE RESOLVED AND PAID FOR BY GM. THE CAR COULD'VE LOST CONTROL AND COULD'VE KILLED ME AND MY PASSENGERS ALONG WITH ANYONE AROUND ME IN THE FREEWAY. IT WAS RIDING FINE AND WITHIN SECONDS, THE ENTIRE SUSPENSION FAILED. I WANT GM TO FIX MY SUSPENSION BECAUSE IT FAILED AFTER WARRANTY EXPIRED.

THE CUE SCREEN HAS GONE BLACK FOR THE SECOND TIME WITHIN A YEAR. I INITIALLY THOUGHT IT WAS A DEFECT WITH THE SCREEN ITSELF THE FIRST TIME AROUND. I TOOK IT TO PRESTIGE CADILLAC AND HAD IT REPLACED. EVERYTHING WORKED FINE UNTIL ABOUT 2 WEEKS AGO WHEN IT WENT OUT AGAIN. NOT ONLY DID THE SCREEN GO OUT AGAIN, BUT ALL THE STEERING WHEEL CONTROLS AND MY TURN SIGNALS. I TOOK IT TO PRESTIGE AGAIN AND THEY TOLD ME IT WAS THE RADIO RECEIVER WHICH COSTS $800+ TO REPLACE. I SUGGESTED THEY LOOK INTO THE ELECTRICAL SYSTEM AND THEY SAID IT WOULD BE $650 TO GET A DIAGNOSIS, AND REPAIRS COULD BE IN EXCESS OF 2K. I'M APPALLED THAT I SHOULD EVEN HAVE TO KEEP PAYING FOR THIS FAULTY VEHICLE. I DIDN'T BUILD IT!

ALL 4 OF THE WHEELS SEEM TO BE LEAKING AROUND SOME OF THE SPOKES AND IT LOOKS LIKE GLUE. I AM WONDERING IF IT IS SAFE TO LET THAT GO ON, BECAUSE IT SEEMS TO ME LIKE SOME OF THEM ARE GLUED IN. I WILL ENCLOSE A PICTURE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BECAUSE THE COMPRESSOR FOR THE AIR SUSPENSION FAILED. THE CONTACT STATED THAT THE SELF LEVELING SUSPENSION SYSTEM BECAME INOPERABLE AND THE VEHICLE WAS LOWERED TO THE GROUND. THE VEHICLE WAS TAKEN TO ALAN JAY CADILLAC (LOCATED AT 441 US HIGHWAY 27 N, SEBRING, FL 33870, (866)278-2120) WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR AND AIR HOSE NEEDED TO BE REPLACED; HOWEVER, THE COMPRESSOR WAS NOT READILY AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

ON TWO OCCASIONS THE CAR WOULD NOT START WITHIN APPROXIMATELY 10 - 15 MINUTES OF HAVING BEEN TURNED OFF. AFTER INSPECTION THE DEALER FOUND THAT THERE WAS AN INTERMITTENT FAULT IN THE THROTTLE BODY ASSEMBLY (DTC CODE P2119 THROTTLE CLOSED POSITION PERFORMANCE). A PASSENGER IN THE COURTESY CAR FROM THE DEALER TOLD ME HE HAD THE SAME PROBLEM WITH HIS VEHICLE, BUT COULD NOT RECALL WHAT WAS DIAGNOSED.

THE CUE SYSTEM IN MY CAR DOES NOT WORK AND HAS NOT WORKED SINCE SEPTEMBER, 2018. THIS AFFECTS THE NAVIGATION SYSTEM, PHONE SYSTEM, CLIMATE CONTROLS (HEATING AND COOLING), RADIO AND WEATHER CHANNEL. RIGHT NOW THE SYSTEM IS FROZEN. THIS ISSUE HAS BEEN KNOW BY CADILLAC SINCE 2013.