2013 CADILLAC XTS Complaints

MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80 . MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

SUNROOF SEAL HAS DETACHED FROM PRESS FITTING WITH SUNROOF AND LEAKS WATER WHILE DRIVING DURING RAIN. ALSO, WHILE DRIVING AT HIGHWAY SPEEDS, THIS ISSUE CREATES EXCESSIVE WIND NOISE IN THE CABIN.

THE SUSPENSION IS HORRIBLE - EVERY LITTLE BUMP IN THE ROAD THE CAR MAKES A LOAD NOISE - LIKE THE SUSPENSION IS GONE. THIS IS A 2013 AND THIS SHOULD BE HAPPENING. I HAVE A 2008 CTS AND NEVER HAD A SUSPENSION ISSUE AND THAT CAR HAVE OVER 160,000 MILES. THIS SEEMS LIKE A DEFECT BECAUSE I WAS READING ALL THE COMPLAINTS. I BROUGHT THE CAR IN MAY 2016 AND IT IS GETTING WORSE. I CAN'T BE A SPECIFIC DATE BUT THE PROBLEM IS ONGOING. I DON'T THINK THE CONSUMER HAVE TO PAY OUT OF POCKET TO GET THIS FIX.

INTERMITTENTLY MY ELECTRONIC PANEL WILL SHUT DOWN AND NO ELECTRONIC FUNCTIONS WILL OPERATE. TYPICALLY THEY WILL RETURN POWER IN ABOUT AN HOUR OR LESS. THERE HAS BEEN A TIME IN THE LAST 15 DAYS THAT THE POWER DID NOT RETURN AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. TURNS OUT THAT RESULTED IN A FUSE REPLACEMENT FOR $125. THE EMERGENCY FLASHERS WILL RANDOMLY COME ON AND THE DEALER WOULD NOT COVER IT UNTIL I CALLED GM HEADQUARTERS AND THEY GOT THE DEALER TO COVER IT UNDER A NOTICE ISSUED FOR THE VEHICLES OF MY TYPE BUT NOT MY VIN NUMBER. MY BRAKES SQUEAK FREQUENTLY BUT THE DEALER TELLS ME THAT IS NORMAL BUT WILL NOT TELL ME IF THE RECALL HAD BEEN FIXED FOR THAT ITEM. MY BRAKE LIGHTS AND FLASHERS WILL COME ON WHEN I AM DRIVING, STARTING THE CAR OR PARK THE CARE AND LEAVE IT FOR SOME TIME. THIS HAPPENS LIKE THE ELECTRICAL SYSTEM SHUTDOWN, WITHOUT ANY WARNING, IN ALL SEASONS, DURING ALL TIMES OF THE DAY OR NIGHT, AFTER EXTENDED OR SHORT DURATION TRIPS. THERE IS NOTING I HAVE FOUND TO HELP ME PREDICT THE OCCURRENCES AND LATELY I DON'T DRIVE IT FOR FEAR OF BEING STRANDED UNLESS I AM ALONE. SINCE THE DEALER CAN NOT DUPLICATE THE ISSUE THEY ARE NOT WILLING TO REPAIR IT AND WANT ME TO PAY $600 TO HAVE THE BODY CONTROL MODULE REPLACED IN HOPES THAT WILL CLEAR UP THE PROBLEMS.

WHILE DRIVING ON EXPRESSWAY GOING APPROXIMATELY 70 MPH SUNROOF GLASS SUDDENLY EXPLODED OUT OF NOWHERE, GLASS SHATTERED AND SPREAD ALL THROUGHOUT MY CAR DROPPING ONTO MYSELF MY WIFE AND MY CHILDREN. THERE WAS A LOUD BOOM FROM THE GLASS SHATTERING WHICH WAS VERY STARTLING WHILE DRIVING. MAJOR CONCERN IS THAT THERE COULD HAVE BEEN AN ACCIDENT FROM LOSS OF CONTROL OF THE VEHICLE. THE WEATHER WAS CLOUDY AND TEMPERATURE WAS ABOUT 60 DEGREES. NO DEBRIS PRESENT, THERE WAS NO CAR IN FRONT OF ME OR TO THE SIDE OF ME. I WAS NOT GOING UNDER AN UNDERPASS. FROM THE STARTLING NOISE THERE COULD HAVE BEEN AN ACCIDENT WHICH MAY HAVE CAUSED ME OR MY FAMILY HARM OR DEATH. I BELIEVE THESE SUNROOFS NEED ANOTHER LOOK.

FRONT PASSENGER SIDE STRUT IS FROZEN, VERY HORRIBLE RIDE AND WHENEVER I RUN OVER THE SLIGHTEST BUMP IN THE ROAD, IT SOUNDS LIKE THE WHOLE FRONT END OF THE CAR IS GOING TO FALL OUT. DEALER SAID IT IS NOT COVERED UNDER THE EXTENDED WARRANTEE

REAR END OF THE CAR DROPPED TO THE GROUND WHILE DRIVING ALMOST CAUSING AN ACCIDENT. MECHANIC SAID THE REAR AIR COMPRESSOR FAILED, AND ONE OF THE AIRBAGS BURST. THE VEHICLE HAD TO BE TOWED, IT WAS NOT DRIVE ABLE.

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 10 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE DASHBOARD. THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS FILED. THE CONTACT HAD TO GO TO THE HOSPITAL DUE TO SMOKE INHALATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V525000 (SEATS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,463.

CAR LOST ENGINE POWER, POWER STEERING, POWER BREAKS AND ALL ELECTRICAL FUNCTION EXCEPT FOR HAZARD LIGHTS. THIS HAS HAPPENED 7 TIMES AND I HAVE TAKEN IT FOR TWO REPAIRS. I HAVE TO CRUISE TO A STOP AND RESTART THE VEHICLE.