CADILLAC Complaints

I learned that General Motors issued a voluntary recall for engine issues covering 2021 through 2024. I have a 2020 with the same exact engine problem. Basically, the engine completely failed when driving and now I'm stuck making payments on a car that is useless.

2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.

Lifters and camshaft went bad even though I'm fully on top Of maintenance. My engine began to seize up Luckily I was not out on the expressWay. Took it to a reputable mechanic who confirmed the problem all the repairs cost me $6,700. No warning light or check engine came on even though there was a serious issue.

2 years ago I was driving down I-65 in indiana heading back to indiana and had an immediate loss of propulsion and had to steer to side of road with remaing power in the farthest left lane. Vehichles and semis at high speed as i tried to steer with remaining proprulsion to side of road. I was left stranded by cadillac on side of road for several hours before having to get my own tow. Then was denied a repair claim saying it was because i failed to maintain vehicle for this vehicle leaving me without a vehicle for several months paying for my own rental as my vehicle set on the dealerships. Only to seek legal counsel to try to sue jiffy lube who did the repair for it to be finally determined s=jiffy Lube was not at fault. it then took cadillac several months after they admitted fault to find and source another engine. Once i got that vehicle back i was then stranded on side of the road twice after that repair and have videos dates of informing cadillac. I have pics and videos and messages I sent to cadillac I contacted the police for tow assistance as it was extremely cold and battery died while waiting for cadillac repair no tow was available from police had to contact several companies to tow hours to dealership

issue with all doors and trunk moldings - after heavy rain or after washing the car, the frames inside all doors and trunk have water. This will cause rust and body rot over time. Spoke with the dealer yesterday regarding this issue and was told that all cars have issues and I am not alone complaining about this issue.

My VIN is not associated with the recall, identified as NHTSA ID 12V525. It affected 12,626 2013 Cadillac XTS vehicles manufactured between October 12, 2011, and August 30, 2012. However, the rear seat headrests in this 2013 Cadillac XTS will not stay in the upright position. SAFETY CONCERN: This could lead to the headrest collapsing during a crash, potentially increasing the risk of injury to rear seat occupant I called my local dealer Red Nolan Cadillac and they informed me that since the VIN is not associated with the recall, they cannot help me with a replacement unless I pay $497 for labor and parts to replace the headrests in the rear of my vehicle. HELP!!! I believe this is a safety issue when someone is in the back seat. It has already been identified as a safety issue. The rear seat headrest mechanism may not engage properly, causing the headrest to not lock in the upright position after being folded forward. REMEDY:The recall involved replacing the affected headrest mechanisms with a revised design.

The contact owns a 2015 Cadillac SRX. The contact was informed by a neighbor that the driver's side headlight was dim. The contact stated that while driving at undisclosed speeds, the headlights failed to provide adequate lighting. The contact drove the vehicle with the high-beam headlights. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who changed the light bulbs, but the failure recurred. The mechanic informed the contact that a headlight assembly replacement was needed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 32,000.

I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became extremely dim, making it difficult and dangerous to drive at night. This was not due to the bulbs themselves, but rather an issue with the headlight housing or design, which many other Cadillac SRX owners have also reported. The visibility is so poor that it creates a major safety concern for myself, my passengers, and others on the road. Despite the widespread nature of this issue and media coverage (including WSOC-TV Channel 9’s investigation), there has been no recall or extended warranty to cover the cost of repairs, which can be significant. I am submitting this complaint in hopes that the NHTSA will investigate and consider opening a recall to address this recurring and dangerous issue with the 2011 SRX headlight system.

On Monday, [XXX], at [XXX] my husband and I were traveling down [XXX], in Selma, California, north bound, going approximately 75mph and the engine quit running. The transmission automatically went into neutral and I was able to coast into the center median of the freeway. We were very scared because we were in the fast lane and had to coast into the median lanes where traffic was speeding past us. I called Onstar and they called out a tow truck and CHP (California highway patrol). They had to tow the car to Giant Chevrolet in Visalia, CA. The vehicle was in the shop and we received a new engine. They repaired it under warranty and gave us a rental car. We received the vehicle back on Wednesday, March 26, 2025. There were no warning messages on the dash before this happened. It had 33,341 miles on the car when it happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left — only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2–4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn’t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor — they were unaware of the vehicle’s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.