CADILLAC Complaints

My passenger side, dashboard bowls up in the heat and doesn’t seat properly. My fear for safety is that if I’m in an accident that airbag will not come out due to the dash bubbling because of the defect.. It seems to be an only problem with the platinum editions of the Cadillac XT5’s. There’s no warning lamps and it has not been inspected.

my 2023 cadillac escalade esv, was having issues when it had about 50-60 k miles, when it was in park hen shift to reverse it would jerk all the time, also my engine started to act up as well, I took it to the cadillac dealer and like always could not identify the problem, when the had the recall or engine put thicker oil, like that was going to resolve the problem well my engine started to misfire, did not want to accelerate started shaking the smoke came out, engine lights came on, had to tow it to the cadillac dealear now they are telling me if i got the extended warranty, i did but the issue is with them engine failure, being in the escalade with 3 small children and 8 mo. pregnant is scary, I want GM to do a buyback on this affected ESCALADE l. what if it would have caught fire, would like help to get GM to buyback

The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while driving on the highway at 75 MPH, the vehicle loss automotive power, with the check engine warning light illuminated. The contact shifted to neutral and pulled over to the side of the road. The vehicle was towed to a local dealer to be diagnosed, and it was diagnosed with engine failure. The contact associated the failure with NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 28,436.

The contact owns a 2021 Cadillac Escalade. The contact stated that while approaching a red light and slowing down, there was a knocking sound coming from the vehicle, and the vehicle failed to properly accelerate. The vehicle was immediately driven to the local dealer to be diagnosed. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V274000(ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 40,000.

There is some type of mechanical or electrical malfunction with the door locking system. I can not unlock or enter the car using the fan or by any mechanism from outside the car. This has left my fiance & infant trapped in the car. My fiance has to reach over and manually open the driver side door from inside the vehicle. However, I can no longer drive with only my infant in the car for fear she will be trapped inside.

Lockhart Cadillac Service Department committed warranty fraud by charging me on multiple occasions for repairs that should have been covered under GM/Cadillac 2025 Transmission Recall & Special Extended Warranties. The transmission has continued to deteriorate. I took the vehicle in on July 1, 2026 for recall service and was told it needed a valve body replacement. However, they are demanding again that I pay for it and refusing to submit it as a recall repair. They have had my vehicle 15 days and refuse to provide written documentation of actual diagnosis, TAC has not been submitted, they have not provided GM/Cadillac or myself with any written documentation as to why it wouldn’t be covered under warranty. They have not submitted the service history of the last 6 service repairs to GM/Cadillac as requested, nor have they offered me a courtesy vehicle or rental car compensation and virtually have left me stranded for 2 weeks.

The left passenger door will not open manually nor with key fob. It has caused me to not allow back seat passengers including grand children for fear if necessary to get out in an emergency and I am left to wonder if the driver door will go into lock position during a collision and that would be life threatening. I tried holding the lock and unlock at the same time for 3sec and that didn’t work. The dealership said it would cost around $800 or more to take the door off and try to find the problem and I would probably have to get a new door and try to match the paint. I really need help with this issue because I have less than 20,000 miles on my car. I have seen online that there’re many people dealing with this problem being it the back doors and some the front. These cars cost the customers a lot of money when purchasing them. I would greatly appreciate the issue being reviewed for recall repairs. Thanks

On April 8, 2026, my 2020 Cadillac XT5 experienced a sudden and complete engine failure while I was driving. Prior to the failure, there were no warning lights, no overheating indications, no abnormal engine noises, and no performance issues that would have alerted me to a developing problem. Without warning, the engine failed and the vehicle immediately lost power, creating a serious safety hazard. The vehicle became inoperable and had to be towed. Fortunately, I was not traveling on a freeway or in heavy traffic at the time of the failure. Had this occurred at highway speeds or while crossing an intersection, the sudden loss of propulsion could have significantly increased the risk of a crash. This unexpected loss of power increased my risk a potential highway hazard. The vehicle was subsequently inspected and diagnosed by an authorized Cadillac dealership. The dealership determined that the engine suffered an internal mechanical failure, including rod bearing failure and metal contamination throughout the engine. The dealership advised that the engine required complete replacement. The vehicle has been properly maintained and serviced. There was no owner misuse, neglect, overheating event, or other known condition that would explain such a catastrophic failure. The engine failed unexpectedly and without any prior warning to the driver. I am submitting this complaint because a sudden engine failure resulting in immediate loss of power presents a significant safety concern. I believe NHTSA should investigate whether similar failures have occurred in other 2020 Cadillac XT5 vehicles and whether a manufacturing or design defect may exist that could place other drivers at risk.

My vehicle was inspected as part of the 6.2 engine recall and passed. 3 months later the engine stopped. Had to get towed and get a new engine

I have a 2015 Cadillac XTS I am experiencing water in the headlight and condensation I am well aware of there have been many complaints about this issue I would like Cadillac to repair this