CADILLAC Complaints

Product liability due to faulty product. Chrome frame on steering wheel chips into sharp razor blades causing bleeding injuries.

Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.

While driving at night in July, 2023 on [XXX] , both headlights began to go out intermittently but not simultaneously. Continued driving for approximately 3 hours to final destination. Took to local Cadillac dealer for diagnostics (Invoice [XXX]) and after dialogue with dealer had both assemblies replaced as was informed the electronics have been noted to fail in these assemblies. I replaced both assemblies for approximately $2,950.00 (Invoice [XXX}). As a follow-up, during a recent 5,000 mile trip during February 2024, driving in cold, rain, snow and road spray conditions for days, both headlight assemblies accumulated a significant amount of moisture (see photo) behind the lenses. Cadillac dealer did replace left assembly (drivers side) under parts warranty but not the right side. Both headlight assemblies are operating without incident since replacement, except as noted above on assemblies not sealed against environment/elements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving at night on I-29 South and headlights went off intermittently but not simultaneously. Headlamps continued intermittent cut-out until reached destination (approx 3 hours later). As a safety issue for driving while dark, had both assemblies replaced at Cadillac dealer for approx $3,950.00. Replacement was Cadillac recommendation as it was stated the electronics do fail in these headlight assemblies. After replacement and as a follow-up, new assemblies were installed and are not sealed against the elements. In February 2024, on a 5,000 mile trip, drove several hours during cold, snowy and raining conditions. Both headlight assemblies had a considerable amount of moisture inside the lens housings (see photo). Cadillac dealer did replace one of the new headlight assemblies due to moisture accumulation in assembly under parts warranty, but not both.

Passenger seat airbag light stays on all the time. Part to replace is no longer avaliable according to local Cadillac dealer.

Over time the headlight casings have moisture inside. Also, the plastic covering to the headlights is no longer clear but is cloudy. Driving at night I am forced to put on the high beams to brighten up the road ahead of me. Memphis Cadillac dealership said there is a history of this problem. They will not work on the car because of this. Is there a recall? Please let me know. Thank you.

Right front wheel fell off, traction control system and forward collision system were disabled, leaving me stranded on I75.

Brake were dragging I came to a stop .Checked the parking brake. Then after releasing the parking brake. The car wouldn't move until I pushed the traction control button. Drove 1/2 mile stopped and again the brakes were locked up. Call [XXX] Thanx INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2003 Cadillac DeVille. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The power steering was inoperable. In addition, the contact stated that the message that the key was not detected was displayed. The contact stated that the vehicle was recently serviced at the dealer under Manufacturer Recall Number: N140299. The contact stated that the failure had occurred before receiving the recall repair notification. The failure reoccurred after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 200,000.

Low beam on headlights are too dim to see the road after dark. I have to use high beams to see but this may blind on-coming drivers. Don’t see how this is not a safety recall. Seems to be a common problem on these cars. Only had 59,000 miles when I first noticed the problem.