CADILLAC Complaints

Headlamp mechanism defect. Running headlights are so dim, I can barely see the road at night. My car only has 37,000 miles on it. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. Nothing worked. I decided to checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. Other people having the same problem have been unable to seek restitution at this time. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I found out that GM stopped making restitution in June 2022. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? Shouldn't there be reimbursement/replacement (RECALL) to anyone and everyone with this problem?

The contact owns a 2018 Cadillac XT5. The contact stated that while driving at various speeds, the steering power reduced warning message was displayed. The manufacturer was notified of the failure and referred her to the local dealer for assistance. The contact was also informed that there were no recalls on the vehicle. The vehicle was not repaired. The contact had not experienced a power steering failure in spite of the frequent illumination of the message being displayed. The failure mileage was unknown.

Headlamp are so dim due to condensation that it’s so dangerous to drive at night

While driving on Highway 360 in Arlington, TX, the engine appeared to not change gears. It was between 3:30 to 4:00 PM, moderate traffic. I left HWY 360 and used the side lane. Later, the engine light came on. I checked the fluid levels and all were fine. This vehicle was last serviced in December 2022. The problem is unknown.

Friday 03/03/2023 Off hwy 34 was on i25 for about 5 minutes going 75 I accelerated to 80, to get in my right lane and out of the fast lane got over and a pop up came on my dash board, said press start. I then realized my car lost power on the interstate with cars going 75-80+ mph and I had no way of starting or pulling off the side of the road, as there was construction and temporary road w/ barricades on both sides. My car was stopped in highway traffic, I was pumping my brakes to notify the semi behind me that something was wrong so he wouldn’t hit me. How is a 2023 vehicle going to stop on the highway with evening traffic, no where to pull over and hope I don’t get in an accident, it was dangerous and there was no notifications on the dashboard telling me what was wrong. My fuel was full, battery was fine and oil life was good. There could have been several fatalities as it was on the interstate and I was in the right lane with moving traffic in both. Approximately 6:50pm. I do have photos and video of the incident. I hit the onstar button, was holding for several minutes, it disconnected, so I hit the SOS emergency button and the operator took my info including my location on I-25 near mile marker 255 prior to the exit near the park n ride. She advised she was sending cdot to get traffic controlled, traffic in the left lane was still moving fast, people were honking and going around the semi. My sister was in her Cadillac in front of me stopped with her hazards so traffic behind could see the hazards. Cdot arrived about 15 minutes later, and then followed by a State Patrol officer. He advised ME TO GET IN MY SISTERS VEHICLE, and go to the park n ride at exit 255 and the tow truck and office would meet me there.

My headlight bulbs have been replaced and checked 2x by the used auto superstore which I will not name at this time ! and by the manufacturer (dealer) but once it’s dark out and the automatic brights come on and either both or one side goes completely out only to come back on sometimes or not at all which is very dangerous especially at night !

Headlamp mechanism defect. Running headlights were so dim, I could barely see the road at night. My car only has 65,000 miles on it and I rarely drive at night. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. Nothing worked. When I made a 100 mile drive in the dark, I had virtually no headlights. It was very scary and dangerous. When we checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. I see some people have been reimbursed $800(+/-) for replacement of those headlamps (EACH headlamp part cost me $900). Other people having the same problem have been unable to seek restitution. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I ended up having to paying $2,500 for this repair of defective parts. They suggested I call GM. I did. GM said they stopped making restitution in June 2022. They offered a $100 oil change certificate. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? Shouldn't there be reimbursement/replacement (RECALL) to anyone and everyone with this problem?

The contact owns a 2016 Cadillac SRX. The contact stated the vehicle was serviced under NHTSA Campaign Number: 21V473000 (Suspension). The contact stated he noticed that tread on both rear tires were worn. The contact replaced the tires however, while having the vehicle aligned the mechanic stated that the suspension installed was prematurely wearing down the tires. The manufacturer was contacted but offered no assistance. The approximate failure mileage was 66,000.

The contact owns a 2014 Cadillac Escalade. The contact stated that after going through the car wash, the passenger’s side mirror became inoperable. There were no warning lights illuminated. The contact was unable to reset the mirror like stated in the Owner’s Manual. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called the manufacturer, who referred him to the local dealer for assistance. The approximate failure mileage was 40,000.

The headlights are so dim that the Cadillac SRX is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! This car has been garage kept and is very low mileage. Please respond to this. Thanks !