CADILLAC Complaints

https://www.700r4transmissionhq.com/service-stabilitrak-cadillac-srx/ While driving to Chicago the car lost acceleration in the midst of expressway driving at the same time the StabilityTrac sensor came one, the speedometer started acting wonky. This happen going and coming from Chicago.

My headlights are so dim i cannot use my car at night. It started a while ago I have replaced the lights but they become dim and the moisture in the headlights is terrible it is so dangerous to drive my car at night i cannot move it once it is dark. I have searched and found that this is an ongoing issue not only in my 2011 model but all Cadillac and is a known issue that Cadillac refuses to take responsibility for. I received a letter during the high of COVID stating they would reimbursement if you had gotten it fixed but i got the letter in May and time to get the repair and the reimbursement had passed. live in NY and everything was shut down for quiet sometime so perhaps the letter was sent internationally at that time so i couldn't take advantage of the offer. My understanding is that it will be around $1600.00 to repair the headlights which i feel i should not have to bear after paying so much money for my car this is a manufacturer defect and they should bear the responsibility to correct and fix my car. I purchased my vehicle and paid 48K which wasn't cheap I should not have to pay additional out of pocket due to their poor workmanship and parts.

Under previous GM Safety Recall Bulletin 14233, loss of grease from the center constant velocity (CV) joint over time results in vibrations of the propeller shaft that are transferred to the roll over sensor located on the floor above it. The condition was repaired under this recall in 2014, three years after the vehicle was manufactured. It is now 2022, and the same issue has happened again. Now, GM claims that there are no open recalls on the vehicle, yet the manufacturer defect remains and the issue has resurfaced. Being a safety recall, the repair should be covered by GM as stated in the bulletin (14233) regardless if the repair has been completed in the past, as the defect remains a safety issue. The vehicle in reference has 5 bolts sheared and the last remaining bolt fixing the center CV joint to the transmission was about to fall out, caused by the vibration of the CV joint that lost its grease.

I started to notice pulsation upon braking and replaced my pads and rotors, at the same time switching from winter wheels to summer wheels. The pulsation continued, and then I noticed a rumbling sound from the rear end that has grown increasingly loud over the past three days, and now it is accompanied by wobbling upon braking at speed. An independent shop today diagnosed it as a rapidly failing rear differential. The car has 70,000 miles and no accidents. As I understand it, the CTS-V version of the same vehicle has a recall for failing differentials that are the very same part that's used in these non-V models. The web is full of complaints from other owners of my model who are experiencing this same issue. It is a catastrophic failure part that could cause the rear end of the car to lock up at speed. Please address ASAP, thank you!

The contact owns a 2010 Cadillac SRX. The contact stated that while driving approximately 45 MPH, the headlights suddenly stopped illuminating. The vehicle was taken to the local dealer who diagnosed that the headlamps were damaged due to condensation and moisture inside the headlight assemblies and the headlight assemblies need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the same failure however, the failure recurred. The failure mileage was 98,000.

The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 10 MPH at night, the visibility was reduced due to the headlamps not properly illuminating the roadway. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the reflector inside the headlamps were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

I called OnStar because my car would not start and they sent someone from GM. The guy looked at my car, could not identify the problem, so I got it towed to a repair shop. Ends up, I had to replace the transmission. The repair shop ran electric test on the vehicle and no codes or issues. My dash is now reading service power steering and this is a safety issue that needs to be fixed by the manufacturer.

The component that failed was the rear differential. I had to pull over on a grassy area on the merrit parkway which put my safety at risk. The component has been inspected by the dealer. No warning lamps appeared. I heard a whining sound and a grinding noise.

The contact's wife owns a 2012 Cadillac SRX. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn. Upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the driver's and passenger's rear wheels locked up, causing the driver's and passenger's rear tires to roll backwards. The contact stated that the ABS failed to operate as intended. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.