CADILLAC Complaints

JUST INFORMED BY MY DEALERSHIP WHILE WORKING ON RECALL , THAT MY HEADLIGHTS ARE DEFECTIVE AND NEED TO BE REPLACED AT A COST OF 2400.00. IF NOT DONE MY CAR WILL NOT PAST INSPECTION DUE FEB 2022

On November 29th 2021, I cranked up my ESV headed to work. To my surprise, I heard which to me sounds like metal hammers clanking together. I immediately turn off the truck. In my experience it sounded like lifters and pistons out of sync. If I had been traveling to work this would have left me stranded on the freeway. I called roadside to set an appt to flatbed the truck to the dealership where I just purchased the ESV 8 months ago (11,100k mi). Currently, the last update was the upper half of the ESV engine has to be rebuilt due to damaged cam, lifters & piston rods. When asked, the service writer mention there have been 2021 Escalades along with Denali's with the same engine malfunction returned back to the dealership. Also, the tow driver informed me that he has responded to the same exact noise coming from 2021 Escalade models frequently approximately 3 or more monthly. That's a lot for a $100k vehicle of any luxury model. The inspection for these defective of back part has only been looked at by the dealership. I expect to also see these damage parts as well. No new engine was repaired the issue. The breakdown determined the bottom half of the engine was fine and only the top portion of the engine was in need of rebuild. Upon cranking the ESV, there were NO warning lights, symptoms, diagnostic prompts that alerted me of the noise. In conclusion, as of Jan 6th 2022, my Escalade ESV has been at the dealership now over a month. Shipping issues with damaged parts along with diagnostic issues post previous rebuilds has keep the ESV inoperable, yet Im left with the tag of paying the note for a vehicle I do not have in my possession.

The evaporator purge valve has went bad on my 2015 Cadillac srx performance. I know this is a recall on alot of gm models.

engine light comes on, brake assist service light comes on when transmission idles down at stop signs, stabilitrak service light comes on after transmission idles down after a stop. This has happened twice and I had to get it repaired.

Backup Camera issues. I have had my 2020 XT6 Cadillac in for service three times. They have not been able to fix the issue. This is an intermittent issue at times and other times it stays off for a long period of time. I have a black screen with a camera with a red circle and slash showing along with a triangle with an exclamation mark in the center of the triangle. These vehicles have multiple blind spots and with a camera not working and the blindspot warning not working it makes this vehicle very unsafe for use. I've been told they can not do anything until I take a picture of the black screen. I am taking possession of the vehicle again and I can send you the repair tickets at a later time.

Exterior headlights are almost non existent. The vehicle can not be driven safely at night. I must use high beams to safely drive at night.

The contact’s son owns a 2015 Cadillac ATS. The contact stated that while his son was exiting his driveway, the vehicle lost power steering assist with the power steering warning light illuminated on the instrument panel. The contact inspected the vehicle and discovered that the bolts holding the steering motor had corroded and fallen out of the rack and pinion. The contact called the dealer and was informed that there were no recalls on the vehicle; the dealer referred him to the manufacturer for assistance. The contact immediately called the manufacturer and was informed that there was a warranty on the vehicle for the rack and pinion; however, the vehicle no longer qualified under the warranty. The contact’s son had the vehicle repaired by an independent mechanic. The failure mileage was approximately 55,000.

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 30 MPH, the brake pedal was depressed but failed to operate as designed. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

My 2014 (bought 2017) Cadillac SRX headlights are inadequate for night vision. I don't want to drive at night. The lights are too dim to be safe. When I went on online, I found about 30 people with the same problem on CarComplaint.com and GM is not helping us.

When driving at night with my headlights on regular low beam, I can't see a [XXX] thing! It is beyond dangerous to drive with low beams on. Unfortunately it has resulted in me driving with my brights on causing oncoming motorists to deal with being vision impaired, making it another dangerous situation! This is completely ridiculous that Cadillac will not recall these headlamps. I am not able to afford the replacements and was totally unaware of this issue when I purchased this SUV last April. What a shame! I love the car, just hate that I can't see driving at night. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).