CADILLAC Complaints

The headlights seals have failed and it’s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately 1400.00 to replace headlights that they should be held responsible for. I know that I am not the only person to complain about the headlight problem and I feel a recall is the only way to make them assume their responsibilities. These headlights make it very difficult to drive at night. Your help resolving this is the only hope consumers have to get the headlights replaced. Please look into this matter and do what is right by the consumer. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have had many issues with Onstar failing. I bought the 2020 Cadillac CT5 AWD 10/2020. It took Onstar over a month to connect to my car to provide AT&T internet plan (via Onstar). On 4/22/21 I was hit in my driver front & wheel, Onstar failed- never contacted us & the airbags did not deploy. I noticed my Onstar light was red. Onstar was repaired during the body shop repair. Soon after I picked up the car (approximately 1 month) the SRS light came on & Onstar turned red again on 7/31/21. Dropped off the car to be repaired 8/13/21. After repair, SRS light came on again on 8/29/21. Then 10/4/21 the entire CUE system malfunctioned, could not use Carplay, Car Internet would not work, & Navigation would not load. 10/30/21 I cranked my car & left keys in car, the doors locked- which it should not have done. My Onstar app could not unlock the car. I called Onstar to unlock the vehicle & was told they were receiving a "busy signal, spinning sign" when trying to reach my car. My car finally shut off after idling for so long, and it unlocked the doors. I dropped off for service again 11/4/21. GM & Onstar both investigated car for the failures following the accident that occurred 4/22/21-both companies said no issue was found. GM downloaded data from wreck data, I received the report and it was missing data.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the service Stabili-trac and traction control warnings were displayed. The contact stated that the vehicle also failed to start and was towed to the dealer. The dealer was unable to diagnose the cause of the failure. The contact stated that her husband replaced the camshaft sensor. The contact stated that she had an alignment and the front tie rod was replaced by the independent mechanic. The contact stated that the rear end started to shake while driving. The contact stated that she received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, parts were not available. The contact stated that she called Don Wood Chevrolet Buick (12916 OH-664, Logan, OH 43138) who stated that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she had attempted to call the manufacturer several times but no one answered the customer service number. The approximate failure mileage was 186,000.

The contact owns a 2015 Cadillac SRX. The contact stated while making a right turn and accelerating at 30 MPH, the vehicle started swaying inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. The dealer repaired the vehicle under NHTSA Campaign Number: 21V473000 (Suspension) however, the rear tires were damaged by the defect. The dealer notified the manufacturer of the damage to the tires. The manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. The vehicle was repaired however, the tires were not replaced. The approximate failure mileage was 81,000.

The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. The manufacturer had been notified of the issue and referred him back to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2006 Cadillac STS. The contact stated while inspecting the vehicle, he noticed fuel dripping from the fuel tank. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V542000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

I am concerned with the lack of visibility that my low-beams provide. I live in a semi-rural area, where the streets are not well-lit, there are no curbs, and people walk along the edge of the street after dark. I contacted both Cadillac AND my dealer, and they both told me that it’s possible that the deal has eroded and caused dimming. I was told there was a class action suit that addressed this issue, but it expired before I purchased my car, and I was NOT made aware of it. I believe that Cadillac and Flow Cadillac of Greensboro are responsible, and I would like this remedied as soon as possible. I’m 66 years old, limited income, are am paying dearly for a car that I’m scared to drive at night. I did not realize this last fall/winter, as my nephew was borrowing my car, while his was in the shop (I drove my friends Lexus for the winter). Prior to owning this 2016 SRX, I had a 2007 Buick Rendezvous, with MUCH BETTER VISIBILITY AT NIGHT, and have a difficult time believing the the technology has regressed and Cadillac will not stand behind their product. Please help me. I don’t know what to do. They told me to replace the headlight system would be about $3400.

The contact owns a 2012 Cadillac CTS. The contact stated while driving at an undisclosed speed, the traction control and ABS warning lights illuminated. The contact stated the traction control was off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The approximate failure mileage was 50,000.

I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.

the low beam headlights are dangerously defeative on all srx models. something needs to be done before more people die in crashes at night with these vehicals