CADILLAC Complaints

The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.

My vehicle is only 5 years old and the Cadillac Cue Screen has failed. After reading online that it has almost 100% failure rate, it is not part a recall. It is not just the SRX, it is all models of Cadillac and yet GM has done nothing to solve the issue with the replacement screens. After two failed lawsuits against GM, why is the government not stepping in and protecting the consumer for this failed part. $1500.00 for a replacement with only a two year warranty, says that they anticipate it to fail again.

The contact owns a 2011 Cadillac SRX. The contact had received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated while driving 55 MPH, the vehicle would jerk. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000. VIN tool confirms parts are not available.

GM safety recall N212340980. Nine (9) warnings are specifically listed within the Recall letter; I have been experiencing 6 of 9 warning messages during an active driving session of this vehicle. In August 2021, visited Cole GMC / Cadillac service location for an assessment of parts needed to repair safety items. Refused service request despite previously scheduled appt. time; dealer required $100 fee to perform safety analysis despite Safety Recall letter / case. (08/27/2021) Contacted GM safety hotline to determine next steps. Spoke with GM rep who indicated a solution would be communicated with 24-48 business hours. No response prior to 09/02/2021 - attempted follow-up call @ 3pm, :28 hold, GM call center rep could not reach anyone in Recall department.

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were made aware of the recall on separate occasions but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Headlights are very dim and I cannot see at night. Cadillac refused to provide financial assistance.

I parked my 2017 Cadillac in a parking spot put the car in park shut it off and put the brake on went in side the pharmacyand my daughter was in the passenger seat with the windows downwind the car went Forward and hit a pole then rolled back and wrecked in the two cars with the car shut off in park a man tryed to stop it and the brake pedal was hard as a rock and the car was still in park . I got in to move the car and it was still in park .. I had the keys in my pocket in side the pharmacy..

The contact owns a 2014 Cadillac ATS. The contact stated while the vehicle was parked, the gear shifter was engaged but the vehicle failed to respond. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who diagnosed that the transmission shift cable had detached, and the failure was related to NHTSA Campaign Number: 14V338000 (Power Train). The dealer was made aware of the failure and informed the contact that her VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 122,000.

The 2011srx the low beam is so bad you have to drive with the high beam at night there are a lot of complaints on this and nothing is being done other safety problem.please look into this problem hard to see road at night unless bright lights are on.

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, (423) 482-0409) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.