CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2020 CADILLAC ESCALADE ESV- Atwater, OH
There is something causing an engine misfire, and this was the first time it happened. It has happened again, and I realized that there were a lot of class action lawsuits about lifter failure in these engines
Source: NHTSA WEB SITE -
2023 CADILLAC ESCALADE- Cayuga, IN
Engine failure at 9052 miles on 3/2/2024 miles hike driving 50 mph. Car shut down completely with no warning. I was able to get it to side of road without wrecking. Towed to Lafayette Indiana blown motor had to be replaced. Repaired and returned on 3/27/2024. Failed engine recall at my routine maintenance at 33680 miles on 12/26/2025. Engine ordered. I was told it could still be driven I feel this was a safety hazard Car taken in on 3/7/2025 . I called for update on 3/27/2026 and was told GM sent the wrong motor. Called for another update on 4/10/2026. Car completed on 4/14/2026.
Source: NHTSA WEB SITE -
2020 CADILLAC XT5- Chicago, IL
Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the mileage was 49,579.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 CADILLAC ESCALADE- Fairland, OK
The contact owns a 2015 Cadillac Escalade. The contact stated that while his wife was driving the vehicle, after arriving at a parking lot, a bystander informed her that the vehicle was leaking a significant amount of fuel. The vehicle was driven to the residence and turned off, and the vehicle continued to leak fuel. The contact stated that upon inspecting the vehicle, the leak was coming directly from the fuel pump at the fuel tank. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 160,206.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC SRX- Kemah, TX
ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.
Source: NHTSA WEB SITE -
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2023 CADILLAC ESCALADE ESV- Towson, MD
SUBJ: Vehicle Safety Complaint – 2023 Cadillac Escalade Sudden Loss of Power I am reporting a safety issue involving a 2023 Cadillac Escalade ESV (VIN: [XXX] ). On April 19, 2026 (late evening into early April 20), while traveling approximately 70 mph on [XXX] , the vehicle suddenly and completely lost engine power without warning. This created an immediate safety hazard, nearly resulting in a collision. I was able to exit the highway, but the vehicle lost all acceleration and became disabled in the middle of a dark off-ramp with oncoming traffic approaching from behind. OnStar was contacted and Virginia State Police responded due to the unsafe location. A trooper remained on scene with emergency lights to redirect traffic and prevent a collision. Due to the hazardous conditions, the trooper arranged an emergency tow. I incurred $389.61 in out-of-pocket towing costs. The vehicle was taken to a tow yard, and my AAA Premier coverage then towed it 189 miles to Miller Brothers Cadillac in Ellicott City, MD. The dealership diagnosed catastrophic engine failure requiring full engine replacement at approximately 53,000 miles. There were no meaningful warning indicators prior to the sudden loss of power. This vehicle was purchased from Sons Chevrolet / Cadillac in Columbus, GA in December 2025 as a Certified Pre-Owned Cadillac and had already required multiple repairs shortly after purchase. The vehicle is currently at Miller Brothers Cadillac awaiting complete engine replacement and is available for inspection. This sudden loss of power at highway speed presents a serious safety risk and could have resulted in a severe accident or loss of life. Given the absence of warning and catastrophic failure at relatively low mileage, I am concerned this may indicate a broader safety defect rather than an isolated incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2021 CADILLAC ESCALADE- Effingham, SC
My family and I were returning from a trip, and the engine just died in the middle of the street at 2 AM. No noises from engine or anything, but it just stopped out of the blue.
Source: NHTSA WEB SITE -
2017 CADILLAC ATS- Harrisburg, PA
Driving home message came up on the dash, saying, power steering problem. Next thing you know, it was extremely hard to turn the wheel left or right.
Source: NHTSA WEB SITE -
2022 CADILLAC XT5- Fitzgerald, GA
I was driving using turn by turn directions and it told me to turn and I turned too soon and hit a telephone pole, front center. The airbags did not deploy and onstar did not recognize crash. I heard nothing from anyone. I called 911 to get the police to come and a wrecker driver. Even though I was wearing my seatbelt, my chest struck the steering wheel and my left hand was badly bruised. This is a serious safety concern. There is police report. Pictures were taken by the policeman.No one has touched the box that records things. It is at Newell Colkision Center, Fitzgerald, GA Owner- Harris Newell. I am waiting to get it repaired . I want someone to retrieve information on box. I want to make sure air bags and safety systems work before driving it. I was the only one in the car.
Source: NHTSA WEB SITE -
2017 CADILLAC ESCALADE- Gardner, KS
Engine misfire, AFM lifter collapse, defective AFM/DOD lifter technology. The three diagnosis I have had done to check for multiple opinions have all come back the same with a collapsed AFM lifter causing camshaft damage, overall failure of an AFM/DOD deactiviating lifter in the 6.2L L86 engine leading to engine damage. It is available for inspection. The problem has been confirmed by multiple independent service providers and confirmed to be an issue in ongoing litigation against GM. It was initially diagnosed by a mobile mechanic and then taken to a independent service mechanic who confirmed the initial diagnosis. It was then confirmed again by a third party independent mechanic. The engine light did not appear until the noise started and what I now know as when the lifters failed, at which after my vehicle alerted me with the engine light. When the problem first occurred, I was driving around 35 MPH down a public road, I had to immediately slow down and pull over. I then limped the vehicle to a safe destination where the mobile mechanic was able to check it out. Luckily, I was not going high speeds and the public road I was driving on was not busy so I was able to pull over safely upon the issue the start of the warning lamp flashing. The engine component failure would have been a much higher safety risk for myself and others if I was driving on a busy road or highway. I have spoke with both GM and Cadillac, they are aware of this defect, yet refuse to provide relief. I have been quoted $13,000-$17,000 to begin repairs to the engine.
Source: NHTSA WEB SITE