CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 CADILLAC ESCALADE- COLORADO SPRINGS, CO
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER RED NOLAND CADILLAC INC. (990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 177,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC ATS- LUMBERTON, MN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK HOWEVER, THE SHIFTER FAILED TO ENGAGE PROPERLY AS THE VEHICLE ROLLED BACKWARDS. THE CONTACT HAD TO APPLY THE PARKING BRAKES FOR THE VEHICLE TO STOP ROLLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PETRO NISSAN (6248 US-98, HATTIESBURG, MS 39402) AND THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,180.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 CADILLAC ESCALADE- HOPEWELL JCT, NY
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE VIOLENTLY SHOOK AND SHUDDERED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING AT VERY SLOW SPEEDS, THE VEHICLE INADVERTENTLY LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INGERSOLL OF DANBURY LOCATED AT 84 FEDERAL RD, DANBURY, CT 06810, WHO WAS UNABLE TO DUPLICATE THE FAILURE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC ELR- BOYNTON BEACH, FL
SERVICE S R S LIGHT STAYS ON NO ACCIDENT IT JUST CAME ON ONE DAY NO ONE WAS SITTING IN THE PASSAGES
Source: NHTSA WEB SITE -
1999 CADILLAC DEVILLE- NORWALK, OH
HI.MY CAR CADILLAC DE VILLE DE ELEGANсе1999 42000 MILES 1 TIME CHANGED THE WHEEL. TELL US WHAT THE INITIAL RATING OF THIS CAR WAS .CORRESPONDING TO THE EURO 4 CLASS ,TO INTRODUCE IT TO EUROPE?WHO CAN GIVE YOU A SECURITY CERTIFICATE?THANKS
Source: NHTSA WEB SITE -
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2012 CADILLAC SRX- CANTONMENT, FL
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.
Source: NHTSA WEB SITE -
2006 CADILLAC SRX- ALBUQUERQUE, NM
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
Source: NHTSA WEB SITE -
2007 CADILLAC ESCALADE- OCEANSIDE, CA
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 CADILLAC SRX- JACKSONVILLE, FL
THE HEADLIGHTS HAVE BECOME DIM AND IT IS VERY HARD TO SEE AT NIGHT. GM KNOWS ABOUT THE PROBLEM BUT THEY HAVE NOT ISSUED A RECALL. BOTH HEAD LAMP ASSEMBLIES NEED TO BE REPLACED ON MY 2016 SRX AT A COST OF $1700+. IT IS UNSAFE TO DRIVE THIS CAR AT NIGHT
Source: NHTSA WEB SITE -
2013 CADILLAC XTS- LAYTON, UT
I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT GET OVER. HOW IT RIDES OVER IT? ARE OTHER VEHICLES DO NOT DO IT? SO THERE MUST BE A PROBLEM HAVE NOTICED IT FOR ABOUT 4 MONTHS BUT WE USE ARE OTHER CARS AS WELL SO NOT USING IT ALL THE TIME? I CANNOT AFFORD TO HAVE THIS PROBLEM PLEASE HELP
Source: NHTSA WEB SITE