CADILLAC Complaints

My GPS, OnStar and all other cruise control features have stopped functioning. The telematics module has failed within the onstar system. It is preventative by me from getting from place to place safely due to the gps not tracking correctly. The part has been on back order for over a month for me already. And I have no timeline to get a new one.

I am filing a complaint against Wagner Cadillac in Tyler, Texas, regarding mishandled recall service that resulted in severe damage to my 2014 Cadillac CTS Vsport (3.6 Twin-Turbo). Timeline of Events: Wagner Cadillac performed Recall #N192279370 (rear differential). At the time, only the differential code was present. Their own multipoint inspection showed no issues with the cooling or transmission systems. Immediately after recall service, my rear axle warning light came on for the first time. Shortly after, the transmission cooler line at the radiator burst, causing coolant and transmission fluid to mix. This led to overheating, hard shifting, and slipping. To limp the car home safely, I used a stop-leak additive only after the breakdown. The Magnuson-Moss Warranty Act clearly states warranty coverage cannot be denied unless the additive directly caused the failure, which it did not. The damage had already occurred from the ruptured line. When I returned the vehicle, Wagner Cadillac falsely accused me of voiding coverage due to the additive. They then refused to repair my transmission or cooling system, leaving me with a $30,000+ estimate. Why They Are Responsible: The problems began only after recall work. During service, Wagner Cadillac could have: Over-pressurized the system during testing. Improperly disturbed or reinstalled transmission cooler lines. Failed to secure or bleed the cooling system. Any of these actions could have caused the rupture. Their refusal to acknowledge this shifts unlawful blame onto me. Additional Concerns: Instead of helping me, Wagner Cadillac attempted to solicit me to sell them my broken car and buy another vehicle from them — both before and after they denied repairs. This is unethical and exploitative. Impact: I paid cash for this car not long ago. I have now lost reliable transportation, lost my job due to lack of mobility, and face financial INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

on Sept 23, 2025, I was rear ended by a driver going between 50-60 mph. I am concerned that some safety features were potentially not working at the time of the incident. I will detail the information below: Background / Original Service Issue: When I initially brought my vehicle to Titus-Will Chevrolet GMC Cadillac for service, I observed that multiple critical safety systems were nonfunctional, including, but not limited to: Forward collision alert sensor All cameras (rear, front, top down) Blind zone steering assist Lane departure warning and other associated warning sensors The dealership kept my car for two days and then informed me that a "module" needed to be ordered for repair, but stated that the vehicle was considered “drivable” and would call me when the part came in. I noticed some of the safety features had resumed working, however some were still non-functional. At no point was I told there were any potential safety risks, nor which safety systems were still not functional. I was not given any paperwork, as they were holding it until the module came in. Crash Event: On 09/23/2025 at 5:37 pm, I was involved in a crash. At the time of impact: The forward collision alert sensor did not function I received no warning of the impending collision No airbags deployed. This may have been directly related to the previously identified and unrepaired safety system issues.

The contact owns a 2015 Cadillac ATS equipped with Firestone Tires, Tire Line: Fire Hawk A5V2, Tire Size: 225/45/R18, DOT Number: 17X4F9J46. The contact stated that while driving 25 MPH in rain, the vehicle hydroplaned. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The tire failure mileage was approximately 1,000. The vehicle failure mileage was approximately 74,000.

The contact owns a 2025 Cadillac XT4. The contact stated that while driving at various speeds, the brake pedal was depressed to the floorboard, with the check engine and an unknown brake warning light illuminated. Due to the failure, the contact had the vehicle towed to a dealer, and the vehicle was diagnosed with a defective brake module. The vehicle was repaired under warranty. The contact stated that a week after the vehicle was repaired, the four tires seized while in reverse(R). The contact was able to drive the vehicle to the dealer, and the vehicle was serviced for a defective backup sensor. The contact stated that while driving at 20 MPH, the brake pedal depressed to the floorboard with the same warning lights illuminated. The contact continuously pumped the brake pedal to stop the vehicle and drove into an open parking lot. The contact was able to slow down enough to come to a complete stop and coasted into a parking lot. Due to the failure, the vehicle was towed back to the dealer where the vehicle was diagnosed with a defective brake module. The manufacturer was notified of the failure and the contact was informed that the part for the repair was on back order. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 280.

Dear NHTSA, I am writing to report an ongoing safety issue regarding my 2022 Cadillac Escalade related to an engine recall. On September 19, 2025, I took my vehicle to the dealership for inspection, but they chose to pass the recall inspection despite the fact that the engine continues to experience serious issues. The problems include: •Engine propulsion failure and loss of acceleration at highway speeds, creating a hazardous situation. •Rumbling noise from the engine when releasing the accelerator pedal. •Erratic RPM fluctuations, with the engine surging significantly up and down. •Frequent engine misfires, which increase the risk of stalling. •On several occasions, the accelerator dropped speed on the freeway unexpectedly, endangering me, my passengers, and others on the road. These symptoms are ongoing and pose a serious safety hazard. I believe the inspection should not have been passed, as the engine clearly remains defective. I strongly urge that the engine be replaced to address these issues. Please advise on the next steps, as I am concerned for my safety and the safety of my passengers. Thank you for your attention to this urgent matter.

Rearview camera has perfect image when I put in reverse inside my garage but as soom as I exit the garage into sunlight, the image on the screen goes so dark you don't have a rear view for 18 to 20 seconds and by that time I am in the street. The dealer and Cadillac say this is normal. I have owned may GM vehicles and know this is not correct and dangerous

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches burning and the transmission overheating, possibly causing the number four piston rings to come apart, resulting in an engine replacement as well. I’ve had to replace engine as possible result, but the transmission problem is still there and it has also caused the check engine light to come on intermediately. This could result in a complete transmission failure, causing a vehicle to lose propulsion leading to a possible accident and injuries. This issue needs to be investigated and repairs or replacement made at the manufacturers expense.. This is a four-cylinder turbo engine and an eight speed automatic transmission. In my opinion, the transmission issue caused my engine failure. There should be investigated and an immediate recall issued.

The Cadillac CUE screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. This has never happened during the winter. This is my 2nd Cadillac in a row that has had this problem repeatedly. Happens every 2 to 3 years. This might not seem like an issue but it poses a major safety hazard to all people in vehicles around them and an immediate recall and investigation should be taken seriously. A lawsuit was settled for some owners but all owners should be notified and repairs should be completed at the manufacturers expense regardless of age or mileage.

At least 10 times over the past three months the vehicle’s feature of one pedal driving disengages without a reason or code. When the this happens the vehicle accelerates rapidly. This has happened on local streets and on the highway and often results in a near miss collision. I am concerned this will result in a serious injury or death.