CAN-AM Complaints

TL* THE CONTACT OWNS A 2015 CAN-AM SPYDER RT. WHILE DRIVING VARIOUS SPEEDS, THE BOLT ON THE FRONT SPROCKET BECAME DETACHED FROM THE VEHICLE. THE CONTACT HEARD A LOUD NOISE COMING FROM THE VEHICLE DUE TO THE SPROCKET BECOMING WORN DOWN BY THE SHAFT. IN ADDITION, THE BELT THAT WAS SUPPOSED TO BE CENTERED BY THE SPROCKET BECAME MISALIGNED. GAINESVILLE MOTORSPORTS IN GAINESVILLE, GEORGIA WAS UNABLE TO DETERMINE WHY THE BOLT BECAME REMOVED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 13,500.

FUEL LINE DISOLVED CAUSING FIRE HAZARD, I STARTED ENGINE IN GARAGE AND GASOLINE STARTED SPRAYING OUT AT HIGH VOLUME DUE TO FUEL INJECTION PUMP PRESSURE. MAJOR FIRE HAZARD. 2007 CANAM OULANDER 800 CC. APPROVED TO DRIVE ON PUBLIC STREETS IN ARIZONA. FUEL LINE LEAK WAS NOT THE RESULT OF ABRASION, WAS DUE TO DETERIORATION.

TL* THE CONTACT OWNS A 2011 CAN-AM ROADSTER SPYDER RT MOTORCYCLE. WHILE DRIVING 35 MPH, THE ENGINE FAILED AND FLAMES APPEARED UNDER THE MOTORCYCLE NEAR THE ENGINE AREA. THE CONTACT WAS ABLE TO MOVE SAFELY ONTO THE ROAD SHOULDER. THE FIRE DEPARTMENT ASSISTED TO CONTAIN THE FIRE AND A FIRE REPORT WAS FILED. THE MOTORCYCLE WAS TAKEN TO A TOW YARD. THE MOTORCYCLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,935...UPDATED 11/06/17 *BF UPDATED 11/13/2017*JS

TL* THE CONTACT OWNS A 2008 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THE MOTORCYCLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE STEERING, WHICH CALLED FOR THE SOFTWARE CLUSTER CONSOLE TO BE REPLACED. THE MOTORCYCLE RECEIVED THE REPAIR. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO STEER THE MOTORCYCLE. THE CONTACT TOOK THE MOTORCYCLE TO THE TAMPA BAY POWER SPORTS DEALER (13521 N FLORIDA AVENUE, TAMPA, FL; 813-968-7888) AND INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT DUE TO THE PREVIOUS RECALL AND WARRANTY, THE VEHICLE WAS DEEMED REPAIRED AND WOULD NOT RECEIVE A SECOND REPAIR FREE OF CHARGE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

I PURCHASED A 2008 CAN-AM SPYDER GS IN 2008. VIN [XXX] VEHICLE PURCHASE DATE 03/06/2008 BRP ISSUED A RECALL ON SEPT 7, 2010 FOR A DYNAMIC POWER STEERING (DPS) UNIT REPLACEMENT HTTPS://CAN-AM.BRP.COM/SPYDER/OWNERS/SAFETY/SAFETY-RECALLS/DYNAMIC-POWER-STEERING--DPS--UNIT-REPLACEMENT.HTML THE RECALL WAS DUE TO A FAULTY POWER STEERING CONTROL UNIT, WHICH SEVERELY HAMPERED THE ABILITY TO TURN THE BIKE, ESPECIALLY AT HIGHER SPEEDS FOR SHARPER TURNS. I HAD THE DPS REPLACED IN 2011. THE UNIT HAS AGAIN FAILED, AND THE REPAIR SHOP (DEL AMO MOTORSPORTS IN REDONDO BEACH, CA...WHO DID THE ORIGINAL REPLACEMENT) HAS CONFIRMED THAT THE FAILURE IS THE EXACT SAME FAILURE AS THE RECALL. I FILED A CASE NUMBER WITH BRP, BRP CASE # 01010694, WHO STATED THAT THEY WOULD NOT AUTOMATICALLY COVER THE REPLACEMENT AGAIN, AS THIS HAD ALREADY BEEN REPAIRED. UPON FILING THE REQUEST, CAN-AM DID REJECT THE CLAIM AND SAID THEY WILL NOT COVER THE REPAIRS AS A RECALL. THIS IS NOT SIMPLY A REPAIR TO A REPAIR. THIS IS ANOTHER FAILURE OF THE RECALL, WHICH MEANS THIS SHOULD FALL UNDER THE RECALL CONDITIONS AGAIN. I AM NOT ASKING FOR CAN-AM TO COVER ALL OF THE WORK, SIMPLY COVER THE PART (THE DPS UNIT), WHICH COSTS OVER $1200 USD. AS A RECALLED PART THEY SHOULD HONOR THE PART FOR AN ACCEPTABLE PERIOD OF PERFORMANCE. IN THIS CASE, THE REPLACED DPS UNIT HAS ONLY LASTED FOR 2-3000 MILES, WHICH IS UNACCEPTABLE. BRP SHOULD COVER ALL OF THE RECALL REPAIR, OR AT LEAST THE PART (THE NEW DPS UNIT), WHICH TOTALS OVER $1200 USD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FUEL SMELL, LEAKS, EXCESSIVE FUEL CONSUMPTION, AND POOR PERFORMANCE INCLUDING VEHICAL STALLLING IN HEAVY TRAFFIC. THE FUEL ISSUE OCCURS WHILE DRIVING AT ANY SPEED. THE FUEL ODOR IS INTOLERABLE AND CAUSES SEVERE HEADACHES AND NAUSEA WHILE DRIVING. OTHER PEOPLE NOTICE THAT I SMELL LIKE FUEL L AFTER RIDING MY CAN-AM. FOR THESE REASONS I CAN NO LONGER DRIVE IT WITHOUT RISK OF BEING OVERCOME BY THE FUEL VAPORS POTENTIALLY CAUSING AN ACCIDENT. THESE PROBLEMS CONTINUED AFTER HAVING THE VEHICLE SERVICED AT A CAN-AM DEALER. THEY REPLACED SOME EMISSIONS HOSES THAT HAD CRACKED BUT IT TOOK SO MANY MONTHS TO FIND THE PROBLEM THAT IT WAS NO LONGER COVERED BY THE EMISSIONS WARRANTEE. THE PERFORMANCE IMPROVED BUT STILL WON'T IDLE SMOOTH AND SURGES WHILE DRIVING. THEE IS ONLY 6,230 MILES ON THIS VEHICLE. DOCUMENTED SERVICE REPORTS ARE AVAILABLE AT TOUSLEY MOTORSPORTS INC, 1400 CO RD E EAST, VADNAIS HEIGHTS, MN 55110. PHONE (651) 483-8296. PREVIOUS UNRESOLVED DIAGNOSTIC ATTEMPTS IN 2016, WERE AT DAKOTA MOTOR SPORTS, 628 CIRCLE DR, ABERDEEN, SD 57401. PHONE (605) 725-2887. THERE IS ALSO A PROBLEM WITHE THE REAR BRAKE CALIPER WHEN THE CALIPER FAILS TO RELEASE COMPLETELY AND DESTROYS BOTH THE BRAKE ROTOR AND BRAKE PAD REPEATEDLY. THE ROTOR BECOMES RED HOT WHILE DRIVING CREATING A FINITE RISK, FLYING METAL SHRAPNEL AND SERIOUS RISK FOR LOSS OF CONTROL EITHER WITH REAR WHEEL LOCK UP OR BRAKING FAILURE WHILE DRIVING.

THE POWER STEERING COMPLETELY STOPPED WORKING AND YANKED THE BIKE TO THE LEFT WHILE DRIVING ON A PATH IN THE WOODS. THE LIGHT CAME ON DASH THAT READ DPS (DYNAMIC POWER STEERING). IT COULD HAVE BEEN A VERY DANGEROUS SITUATION. WE IMMEDIATELY BROUGHT IT TO THE DEALER BECAUSE THERE WAS A RECALL ON THIS EXACT BIKE. HOWEVER, CANADA GOES BY A CERTAIN NUMBER AND OUR BIKE WAS LESS THAN 100 NUMBERS AWAY SO THEY WOULDN'T FIX IT UNDER THE WARRANTY. IT COST US ALMOST $1000.00 . I AM VERY UPSET AND BELIEVE OUR BIKE SHOULD BE IN THE SAME RECALL. IT WAS FOR 2011 CAN-AM OUTLANDERS, YELLOW IN COLOR WITH A TWO UP SEAT. EXACTLY WHAT WE HAVE. IT DIDN'T HAPPEN JUST ONCE EITHER. AFTER GETTING IT FIXED BY THE DEALER, WE HAD IT ABOUT A MONTH AND IT DID THE SAME THING AGAIN.

THE TURN SIGNAL FUNCTION DOES NOT OPERATE CORRECTLY. THE SWITCH DOES WORK ON A 45 TO 90 DEGREE TURN HOWEVER IF YOU ARE DRIVING ON A TWO LANE MOTORWAY AND WANT TO SIGNAL TO CHANGE LANES I CAN NOT GET THE SWITCH TO CANCEL OUT. IT DOES NOT CANCEL. MOTORISTS AROUND YOU HAVE NO IDEA WHAT YOUR INTENDING TO DO SINCE IT IS SIGNALING LEFT OR RIGHT AS YOU TRY TO GET IT TO CANCEL. DURING THIS PERIOD YOU ARE NOT GIVING 100 PERCENT ATTENTION TO THE TRAFFIC AROUND YOU. THIS CONFUSION OF MOTORISTS AROUND YOU PRESENTS A FURTHER HAZARDOUS SITUATION. THIS SWITCH IS FAULTY. CAN AM SHOULD HAVE A RECALL ON THEM. HOPEFULLY REPLACING WITH A BETTER DESIGN. I BOUGHT THE CAN AM USED FROM A PERSON AND THIS IS MY FINDINGS AS THE SECOND OWNER

I PURCHASED MY CAN-AM SPYDER IN 2013 IT WAS BRAND NEW. IT NOW ONLY HAS 5,000 MILES ON IT. I GOT THE DPS ERROR AND TOOK IT TO THE CAN-AM DEALER THEY SAID IT IS GOING TO COST ME 2500 TO GET IT FIX (AND THAT THIS ERROR ISN'T ONE THAT COULD BE PUT OFF). I ASKED IF IT IS COVERED BY WARRANTY OR A RECALL SYSTEM THEY SAID NO THAT MY VIN # DIDN'T FALL IN THAT CATEGORY. I LOOKED IT UP ON THE CAN-AM WEBSITE AND ALL THE WEBSITE SAYS IS THE MAKE AND MODEL AND YEAR OF THE RECALL NOT THAT IT IS LIMITED TO A VIN # RANGE.

TOTAL AND COMPLETE ENGINE AND TRANSMISSION FAILURE. I WAS DOING 40 MPH UP A MOUNTAIN ROAD AND THE ENTIRE MACHINE SHUTDOWN. IT BUCKED ME SLIGHTLY FROM THE SEAT. NO POWER. NO TRANSMISSION. NO WARNING. COMPLETE SHUTDOWN OF MACHINE. IF I HAD BEEN DOING INTERSTATE SPEEDS OR ON A MUCH BUSIER HIGHWAY, I WOULD HAVE BEEN REAR-ENDED AND MOST LIKELY EJECTED OVER THE HANDLEBARS AND QUITE POSSIBLY EVEN KILLED BECAUSE OF THE VERY ABRUPT STOP CAUSED BY THE FAILURE OF THE TRANSMISSION. FORTUNATELY, I HAD SOMEONE BEHIND ME ON ANOTHER SPYDER WHO RECOGNIZED THAT I WAS IN TROUBLE. THE TRANSMISSION WAS BROKEN INTO PIECES. MY 2013 IS NOT THE ONLY ONE TO HAVE THIS TYPE OF PROBLEM. I HAVE BEEN IN CONTACT WITH BRP AND WAS NOT SATISFIED WITH THEIR RESPONSE. THERE ARE STILL 2013 HEAT ISSUE RECALL BIKES WHICH ARE BEING SOLD, THAT HAVE NOT HAD THE RECALL PERFORMED. MY BIKE WAS JUST SERVICED AT 14,000 MILES. THIS NEEDS TO BE REPORTED AND LOOKED AT SO OTHERS DO NOT GET INTO A LIFE-ENDING INCIDENT BECAUSE OF TOTAL MACHINE SHUTDOWN WHILE THE BIKE IS OPERATIONAL.