CAN-AM Complaints

PROBLEM SINCE NEW. WHEN PARKING IN MY GARAGE OR ANY LOCATION, HUGE AMOUNT OF FUEL ODER / VAPOR IN THE GARAGE. NEED TO ALWAYS VENT THE GARAGE FOR HOURS!!

TL* THE CONTACT OWNS A 2015 CAN-AM SPYDER F3. WHILE DRIVING APPROXIMATELY 40 MPH OVER A BUMP IN THE ROAD, THE RETURNER BOLT BECAME DETACHED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT WAS TOWED TO I MOTOR SPORT (334 WEST GRANT, ELM HURST, IL 60126, (630) 529-5200). THE DEALER DIAGNOSED THAT THE RETURNER BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

TAKATA RECALL IT HAS SO MUCH PLAY AND IT TURNS AT 65 MILES HOUR ON THE INTERSTATE 64 YOU CANNOT HOLD IT IN YOUR LANE [XXX] I HAD BOUGHT A CAN-AM SPYDER RT LIMITED SE6 2016 ON 4-12-2017 I HAD IT AROUND 15 DAYS AND FOUND OUT IT WAS UNSAFE TO RIDE I TAKING IT BACK TO THE SHOP ON 4-27-2017 THEY REPLACE THE UNIVERSAL JOINT IN THE STEERING I PICKED IT UP ON 5-11-2017. I DID NOT HAVE A CHANCE TO CHECK IT OUT ON 5-17-2017 I HAD A OPERATION DOCTOR HAD ME IN BED UNTIL 9-17-2017 THAT'S WHEN I REALIZED THE BIKE WASN'T FIX SO I TOOK IT BACK TO THEM ON 10-24-2017 THEY KEPT UNTIL 11-27-2017 THEY SAID THEY TOOK IT FOR A TEST DRIVE AND COULD NOT FIND ANYTHING WRONG WITH IT THEY ONLY DROVE IT 3 MILES I TOOK IT BACK ON THE SAME DAY 11-7-2017 THEY KEPT IT UNTIL 11-17-2017 NOW IT HAS SIX MILES ON IT. THIS IS SUPPOSED TO BE A NEW BIKE I TOLD HER IT'S STILL NOT RIGHT I WAS GOING TO TAKE IT TO ANOTHER DEALERSHIP SHE SAID IF I DIDN'T CARE SHE WOULD COME OVER AND PICK IT UP AND TAKE CARE OF IT THAT WAS ON 11-28-2017 I GOT IT BACK ON 2-20-2018 I TOLD HER FROM THE DAY ONE THAT SOMETHING WAS WRONG WITH IT I WANTED ANOTHER BIKE SHE REFUSED SHE SAID WE'LL FIX THIS ONE IT WAS JUNK THE DAY I BOUGHT IT IS STILL JUNK ASK POWERSPORTS PH 614-759-9300 2450 PARK CRESCENT DR COLUMBUS OH 43232 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE RIDING ON THE HIGHWAY IN MOTION, DURING A CLEAR DAY ON JULY 16 2016. THE SUBJECT VEHICLE SUFFERED A BLOWN REAR TIRE LEAVING A LARGE CENTER STRIP OF BLENDED STEEL AND RUBBER SHAPED AS A WIDE BELT THAT EXTENDED PAST THE REAR OF THE BIKE. SEE THE MULTIPLE PHOTOS ATTACHED IN (EXHIBIT P). WHILE ATTEMPTING TO BRING THE BIKE TO A SAFE HALT TO THE SIDE OF THE HIGHWAY, THE ROTATION OF THE WHEEL USING THE STATED BELT BEAT THE PLASTIC REAR END OF THE VEHICLE TO A TOTAL DISMEMBERMENT OF CRUCIAL PARTS. WITH THE REAR END OF THE VEHICLE BEING RIPPED AWAY FROM THE VEHICLE, THE ATTACHED PASSENGER'S PLASTIC SEAT MOUNT WAS ALSO DESTROYED. FINELY AS THE VEHICLE WAS BEING BROUGHT DOWN TO A STOP TO THE SIDE OF THE HIGHWAY, SOMEHOW WITH THE VIBRATION OF THE ROTATING BLOW TIRE AND WHEEL, THE RIGHT FRONT WHEEL STABILIZING CAST IRON MECHANISM BROKE DISLODGING THE LOWER BALL JOINT THAT STABILIZED THE HORIZONTAL POSITION OF THE RIGHT FRONT WHEEL. SEE THE MULTIPLE PHOTOS ATTACHED IN (EXHIBIT K). THIS SENT THE VEHICLE IN A VIOLENT CLOCK WISE SPIN THAT FINELY OVERCAME THE RIDER'S GRIP DISLODGING THE SEAT AND RIDER ON TO THE SIDE OF THE HIGHWAY, AND THEN FINELY COMING TO A COMPLETE STOP FACING THE ONCOMING HIGHWAY TRAFFIC. HOWEVER, AT NO TIME DID THE VEHICLE HIT ANY CAR, CURB, WATER, ICE, TRASH, OR WALL DURING THE RIDE OR DISLODGING OF THE RIDER. NOOR DID IT FLIP OR TURN OVER AT ANY TIME, IN FACT THE VEHICLE DURING ITS REDUCTION IN SPEED, AS WELL AS THE CLOCK WISE SPIN EVER LEAVE THE FINAL LANE THAT THE RIDER WAS DISLODGED FROM THE VEHICLE. PLEASE EXCEPT THIS AS A REPLACEMENT AND UPDATE OF THE REMOVED COMPLAINT 11051430.

01/15/2018 I SENT THIS LETTER TO YOU ONCE ON JANUARY 8TH 2018 YOU HAD RECEIVED IT AND GIVE ME A CALL TO GIVE YOU MORE INFORMATION I RETURNED YOUR CALL LEFT A MESSAGE NOBODY CALLED ME BACK THIS IS A NUMBER THAT YOU CAN GET A HOLD OF ME 614 - 314 - 0725 THE BIKES BRAND NEW I'VE HAD PROBLEMS THE DAY I BOUGHT IT THEY STILL HAVE IT IN THE SHOP I NEED HELP. I HAD BOUGHT A CAN-AM SPYDER RT LIMITED SE6 2016 ON 4-12-2017 I HAD IT AROUND 12 DAYS AND FOUND OUT IT WAS UNSAFE TO RIDE I TAKING IT BACK TO THE SHOP THEY HAD IT FOR 14 DAYS THEY REPLACE THE UNIVERSAL JOINT IN THE STEERING I PICKED IT UP ON 5-11-2017. I DID NOT HAVE A CHANCE TO CHECK IT OUT ON 5-17-2017 I HAD A OPERATION DOCTOR HAD ME IN BED UNTIL 9-17-2017 THAT'S WHEN I REALIZED THE BIKE WASN'T FIX SO I TOOK IT BACK TO THEM ON 10 / 24 / 2017 THEY KEPT UNTIL 11 / 7 / 2017 THEY SAID THEY TOOK IT FOR A TEST DRIVE AND COULD NOT FIND ANYTHING WRONG WITH IT THEY ONLY DROVE IT 3 MILES I TOOK IT BACK ON THE SAME DAY 11 / 7 / 2017 THEY KEPT IT UNTIL 11 / 17 / 2017 NOW IT HAS SIX MILES ON IT. AND ALL THEY'VE HAD IT FOR 30 DAYS THIS IS SUPPOSED TO BE A NEW BIKE I TOLD HER IT'S STILL NOT RIGHT I WAS GOING TO TAKE IT TO ANOTHER DEALERSHIP SHE SAID IF I DIDN'T CARE SHE WOULD COME OVER AND PICK IT UP AND TAKE CARE OF IT THAT WAS ON 11 27 2017 AS WE TALK SHE STILL HAVE THE BIKE I TOLD HER FROM THE DAY ONE THAT SOMETHING WAS WRONG WITH IT I WANTED ANOTHER BIKE SHE REFUSED SHE SAID WE'LL FIX THIS ONE IT WAS JUNK TODAY I BOUGHT IT IS STILL JUNK AND SHE STILL HAS THE BIKE THE DAY I BOUGHT IT THE TEMPERATURE GAUGE WAS BAD ALSO TRUNK CABLE IS BROKEN AND THEY FOUND THE KNUCKLE ON THE LOWER STEERING COLUMN HAD TO BE REPLACED NOW THIS IS A NEW BIKE I TOLD HER TO REPLACE IT WITH ANOTHER ONE SHE REFUSE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

MY 2012 SPYDER CAUGHT FIRE WHILE RIDING IT IN WEST PEMBROKE PINES FLORIDA ON A BEAUTIFUL SUNDAY AFTERNOON AT A TRAFFIC LIGHT I LOOKED DOWN TO FIND FLAMES COMING UP THROUGH THE GLOVE COMPARTMENT COVER AND THROUGH THE SIDE PANELS THANK GOD I WAS STOPPED AND SOME PEOPLE IN CARS HELPED ME PUT IT OUT NOW BRP SAYS IT'S NOT THERE PROBLEM BUT AFTER THE GAS CAP WAS CHANGED UNDER THE RECALL I COULD STILL SMELL GAS FUMES WHEN I CAME TO A STOP I WONDER HOW THEY CAN SAY IT'S NOT THERE PROBLEM AND DID / WON'T EVEN LOOK AT THE BIKE THAT'S A LOAD OF CRAP

I NEED HELP. I HAD BOUGHT A CAN-AM LIMITED 2016 ON 4-12-2017 I HAD IT AROUND 12 DAYS AND FOUND OUT IT WAS UNSAFE TO RIDE I TAKING IT BACK TO THE SHOP THEY HAD IT FOR 14 DAYS THEY REPLACE THE UNIVERSAL JOINT IN THE STEERING I PICKED IT UP ON 5-11-2017. I DID NOT HAVE A CHANCE TO CHECK IT OUT ON 5-17-2017 I HAD A OPERATION DOCTOR HAD ME IN BED UNTIL 9-17-2017 THAT'S WHEN I REALIZED THE BIKE WASN'T FIX SO I TOOK IT BACK TO THEM ON 10 / 24 / 2017 THEY KEPT UNTIL 11 / 7 / 2017 THEY SAID THEY TOOK IT FOR A TEST DRIVE AND COULD NOT FIND ANYTHING WRONG WITH IT THEY ONLY DROVE IT 3 MILES I TOOK IT BACK ON THE SAME DAY 11 / 7 / 2017 THEY KEPT IT UNTIL 11 / 17 / 2017 NOW IT HAS SIX MILES ON IT. AND ALL THEY'VE HAD IT FOR 30 DAYS THIS IS SUPPOSED TO BE A NEW BIKE I TOLD HER IT'S STILL NOT RIGHT I WAS GOING TO TAKE IT TO ANOTHER DEALERSHIP SHE SAID IF I DIDN'T CARE SHE WOULD COME OVER AND PICK IT UP AND TAKE CARE OF IT THAT WAS ON 11 27 2017 AS WE TALK SHE STILL HAVE THE BIKE I TOLD HER FROM THE DAY ONE THAT SOMETHING WAS WRONG WITH IT I WANTED ANOTHER BIKE SHE REFUSED SHE SAID WE'LL FIX THIS ONE IT WAS JUNK TODAY I BOUGHT IT IS STILL JUNK AND SHE STILL HAS THE BIKE.*BF * *TR

SEE THE ATTACH NHTSA_COMPLAINT.PDF THE VEHICLE WAS IN MOTION. CAN AM SPYDER SERIAL/VIN # [XXX], MODEL # 000B9DC00. I HAVE PUT THAT I WAS GOING 75 MILES PER HOUR, NOT SURE OF THE NUMBER AS THIS IS A BIKE. MY GOAL IS TO KEEP UP WITH TRAFFIC. HOWEVER THE SPEED LIMIT ON THE HIGHWAY IS 75 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASED 9/2015, AS OF 11/16/17 HAVE 15,101 MILES. I AM REPLACING MY SECOND REAR SHOCK. THE ORIGINAL SHOCK BROKE AFTER 11 MONTHS, THE REPLACEMENT SHOCK BROKE WITHIN THE LAST 30 DAYS. HAVING TO HAVE A THIRD REAR SHOCK REPLACEMENT. THE WEIGHT LIMIT WAS NEVER EXCEEDED, THERE ARE NO SIGNS OF ABUSE OR NEGLECT. THE SPYDER HAS HAD ALL OF ITS REGULAR MAINTENANCE PERFORMED ON SCHEDULE AND BY A LICENSED BRP/CAN AM REPAIR CENTER. ALL THREE TIMES THIS HAS HAPPENED HAS BEEN AFTER LONG-DISTANCE TOURING TRIPS, EACH THAT LASTED 6-8 DAYS AND COVERED BETWEEN 1600-2400 MILES; BASICALLY FROM FLORIDA UP TO NC, VA, AND NORTHERN GA, SPECIFICALLY. WHAT CAUSED ME TO NOTICE THERE WAS A PROBLEM WERE A) THE STABILITY CONTROL LIGHT CAME ON WHEN TURNING THE VEHICLE, B) ROUGH RIDING CONDITIONS ON SMOOTH INTERSTATE SURFACES, AND C) EXTREME "BOUNCING" GOING ACROSS ROAD LEVELS.

TL* THE CONTACT OWNS A 2011 CAN-AM ROADSTER SPYDER RT MOTORCYCLE. WHILE DRIVING 35 MPH, THE ENGINE FAILED AND FLAMES APPEARED UNDER THE MOTORCYCLE NEAR THE ENGINE AREA. THE CONTACT WAS ABLE TO MOVE SAFELY ONTO THE ROAD SHOULDER. THE FIRE DEPARTMENT ASSISTED TO CONTAIN THE FIRE AND A FIRE REPORT WAS FILED. THE MOTORCYCLE WAS TAKEN TO A TOW YARD. THE MOTORCYCLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,935.