CAN-AM Complaints

TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THAT THE CHECK DYNAMIC POWER STEERING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE EXHIBITED SIMILAR STEERING DIFFICULTIES AS BEFORE THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 799. UPDATED 12/06/2017*CN

TL* THE CONTACT OWNS A 2011 CAN-AM SPYDER RT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED STRONG FUEL FUMES AROUND THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ABS AND THE EBD DEFAULT WERE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,200. THE VIN WAS UNAVAILABLE.

I RECEIVED A RECALL NOTICE ABOUT THE ELEVATED TEMPERATURE IN THE ENGINE COMPARTMENT ON FEBRUARY 26, 2015. IN THE SAFETY RECALL NOTICE I WAS ADVISED TO CONTACT BRP DEALERSHIP, WHICH I DID IMMEDIATELY. I WAS TOLD THE PART WAS ON BACK ORDER AND TO CALL BACK IN APRIL I CONTACTED THEM AGAIN IN APRIL, WAS TOLD THE STATES WITH THE HOTTEST TEMPERATURE WAS FIRST CALL BACK IN A MONTH. I CALL IN MAY, WAS TOLD AGAIN, THE PART WAS NOT AVAILABLE. CALLED BACK IN JUNE WAS TOLD THE TOOL TO FIX THE PROBLEM WAS NOT AVAILABLE. MEANWHILE IN OHIO THE SUMMER MONTHS ARE HERE, AND THIS STILL HAS NOT BEEN RESOLVED. I CONTACTED BRP IN CANADA, NO RESPONSE. THIS CAN AM WAS PURCHASED NEW OFF THE SHOW ROOM FLOOR IN 2014, AND I AM ADVISED TO NOT RIDE IT WHEN ITS HOT, OR IN TRAFFIC. I AM NOT A HAPPY CAMPER RIGHT NOW, I PURCHASED THE BIKE TO ENJOY THE SUMMER MONTHS, RIDE WITH THE LEGION RIDERS AND IT SITS IN THE GARAGE.

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE); HOWEVER, THE MANUFACTURER'S REMEDY WAS INCOMPLETE. THE MANUFACTURER STATED THAT THEY WOULD BE REPLACING THE BODY PANEL WITH NEW IMPROVED BODY PANELS AND AN UPGRADED FUEL SYSTEM KIT. THE CONTACT RECEIVED TEMPLATES TO USE TO CUT OUT PIECES OF THE BODY PANEL. THE MANUFACTURER STATED THAT THIS WAS THE ONLY AVAILABLE REPAIR FOR THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. .. .UPDATED 07/21/15 *BF

I PURCHASED THIS SPYDER ON 6/25/2012 AND I HAVE EXPERIENCED A PROBLEM ALL THE TIME I HAVE OWNED THIS MOTORCYCLE. IF I PARK IT IN THE GARAGE THE FUMES ARE HORRIBLE AND I HAVE TO VENTILATE THE GARAGE FOR A WHILE. I HAVE DISCUSSED IT WITH THE DEALERSHIP SINCE MY FIRST SERVICE WHICH WAS 7/23/2012 AND I WAS TOLD THE CANISTER THAT TAKES THE FUMES OFF THE CARBURETOR FILLS WITH FUEL AND BECAUSE I DON'T RUN THE MACHINE ABOVE 5000 RPMS ENOUGH THE FUEL LEAKS OUT ON THE FLOOR INSTEAD OF GOING THROUGH THE ENGINE. 5000 RPMS IN 4TH GEAR IS 58 MILES PER HOUR. 3 MILES AN HOUR OVER THE LEGAL SPEED LIMIT. 5000 RPMS IN 5TH GEAR IS 68 MILES PER HOUR WHICH IS 3 MILES AN HOUR OVER FREEWAY SPEEDS. I ASKED TO HAVE THE RPMS CHANGED LOWER SO IT WOULD EMPTY OUT EASIER AND THE DEALERSHIP SAID THIS WAS NOT POSSIBLE BECAUSE THE ENGINE WOULD OPERATE TOO ROUGH. I HAVE TRIED TO CONTACT BRP AND WAS UNSUCCESSFUL BECAUSE THE ANSWER I GOT WAS TO TAKE IT TO THE DEALERSHIP AND HAVE THEM CONTACT BRP. I ALSO EXPERIENCE PROBLEMS WHEN I AM OPERATING IN TOWN BECAUSE THE MACHINE GETS VERY WARM AND YOU START DEALING WITH GAS FUMES FROM SOMETHING GETTING WAY TOO WARM. BOTH PROBLEMS HAVE BEEN AN ISSUE SINCE I HAVE OWNED THE MACHINE AND I WAS TOLD TO PARK THE MACHINE OUTSIDE UNTIL IT COOLS INSTEAD OF DEALING WITH THE REAL ISSUE.

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 55 MPH, THE HEAT EMITTING FROM THE TOP OF THE VEHICLE MEASURED 169 DEGREES FAHRENHEIT. IN ADDITION, THE CONTACT HAD TO CONTINUOUSLY STEER THE VEHICLE IN ORDER TO KEEP IT IN POSITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. MA 08/05/15 UPDATED 9/24/2015 *JS

WHILE RIDING MY CAN AM SPYDER FOR APPROXIMATELY 30 MINUTES, I WAS STOPPED AT A RED LIGHT FOR OVER A MINUTE. I THEN BEGAN TO FEEL EXCESSIVE HEAT FROM THE RIGHT SIDE OF THE BIKE, WHERE MY LOWER THIGH AND KNEE TOUCHES THE PANEL OF THE BIKE. I ALSO BEGAN TO SMELL A STRONG ODOR OF BURNING PLASTIC (SORT OF LIKE WHEN A RESISTER OR COMPUTER CHIP GETS FRIED). I IMMEDIATELY DROVE HOME WHERE I CHECKED THE BIKE FOR BURNT PLASTIC. I DID NOT NOTICE ANY BURNT PLASTIC, HOWEVER I DID NOT REMOVE ANY OF THE PANELS TO CHECK UNDERNEATH THEM. IT WAS APPROXIMATELY 77F WHEN THIS HAPPENED. I AM VERY CONCERNED THAT THE EXCESSIVE HEAT WILL MELT COMPONENTS UNDERNEATH THE PANELS OR START A FIRE. THE PANEL WAS VERY HOT TO THE TOUCH. I DID RECEIVE A VERY SLIGHT BURN TO MY THIGH AREA AFTER THE RIDE.

TL* THE CONTACT OWNS A 2010 CAN-AM ROADSTER SPYDER RTSM5. WHILE DRIVING APPROXIMATELY 30 MPH, THE DYNAMIC POWER STEERING AND LIMP HOME MODE WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING). THE FAILURE MILEAGE WAS 14,000.

WE HAVE BEEN WAITING FOR A RECALL FIX THAT WAS INFORMED BY BRP WOULD BE IN MAY 2015. THROUGH SOCIAL MEDIA WE WERE TOLD BY BRPCARE THAT THE FIX WAS READY AND SUPPLIED PICTURES. WE HAVE SCHEDULED THE WORK BUT AM NOT HAPPY WITH THE FIX AS IT CHANGES THE APPEARANCE OF THE VEHICLE. WHEN I CALLED NHTSA I WAS INFORMED THAT SHE COULD NOT FIND ANY INFORMATION THAT THIS FIX WAS APPROVED. *TR

WE ARE PAYING FOR A MOTORCYCLE WE CANNOT RIDE DUE TO A RECALL AND NO ONE CAN SEEM TO TELL US WHEN IT WILL BE FIXED. RECALL LETTER STATES IT WILL BE RESOLVED BY MAY OF 2015 - 2 DAYS LEFT IN MAY AND STILL NOT NOTIFIED OF HOW IT WILL BE FIXED - WE CANNOT RIDE THIS VEHICLE AS IT COULD CATCH ON FIRE - WE LIVE IN FLORIDA WHERE TEMPERATURES ARE EXTREMELY HOT - CONSEQUENTLY, WE HAVE NOT BEEN ABLE TO RIDE OUR MOTORCYCLE DUE TO THIS RECALL - WE CONTACTED BRP AND THEY ADVISED US NOT TO RIDE THE VEHICLE SO WE ARE MAKING PAYMENTS ON SOMETHING WE CANNOT USE OR SELL DUE TO A RECALL - NOT A HAPPY CONSUMER!