CAN-AM Complaints

TO BRP CAN AM SPYDER 2013 CAN AM SPYDER RT LIMITED 9-29-2014 I HAVE A BRAND NEW CAN AM SPYDER RT LIMITED STOPPED ON ME 2 TIMES IN FIRST GEAR WITH 120 MILES. NEXT THIS BIKE STOPPED ON ME AGAIN 11 TIMES OVER THE WEEKEND. THIS BIKE SHUTS OFF AT EVERY LIGHT I STOP AT. WHICH IS DANGEROUS. I WAS ALMOST REAR ENDED AT LEAST 2 TIMES .. I TOLD MY SALESMAN THAT I HAVE A STRONG GAS SMELL IN MY GARAGE .I TOOK BIKE AND DEALERSHIP TOLD ME TO LEAVE OVERNIGHT DUE TO STRONG GAS SMELL AND SHUTTING OFF. MY BIKE WAS READY FOR PICK UP THE NEXT DAY. I WAS TOLD THE CANISTER WAS OK AND THE LOUD FUEL SMELL SHOULD BE GONE .I WAS ADVISED THAT ALL RECALLS FOR THIS MODEL HAVE BE DONE. I WAS TOLD DEALER DID A GAS TREATMENT AND WAS ADVISED BIKE IS A 2013 MODEL WHICH HAD GAS SITTING IN TANK FOR A LONG TIME . I WAS ASK IF I TOP OFF GAS AND I TOLD THE DEALER NO! I READ ALL THE BOOKLET AND WATCH VIDEO PERTAINING TO THIS BIKE ALONG WITH SIGNING UP FOR SPYDERLOVER.COM. . I KNOW ALL BIKE HAVE BREAK IN PERIODS, BUT THIS IS TOTALLY UNACCEPTABLE AND SURELY NOT SAFE. I WAS INFORMED TO JUST RIDE MY BIKE AND TO REV THE ENGINE WHEN IT SEEMS LIKE IT'S GOING TO SHUT OFF. NOW WITH 500 MILES THE FUEL SMELL IS EVEN STRONGER AND I HAVE LOST COUNT ON HOW MANY TIMES IT SHUTS OFF IN 1ST GEAR AT A LIGHT OR JUST SITTING IN THE GARAGE. I CALL THE DEALER AGAIN. THEY INFORMED ME THAT AFTER 1,000 TO 1,500 MILES THESE ISSUES SHOULD GO AWAY AFTER THE 600 SERVICE. NOW, . THE REASON FOR THIS LETTER IS THAT THIS BIKE IS NOT SAFE BECAUSE OF THE STRONG FUEL SMELL AND I DON'T WANT TO BE REAR ENDED DUE TO BIKE SHUTTING OFF AT EVERY LIGHT. I AM ADDRESSING THIS ISSUE TO PREVENT THE ISSUE OF A POSSIBLE ACCIDENT OR A FIRE. NOW WITH 1,300 MILES AND SERVICED AT THE DEALER THE GAS SMELL HAS GOTTEN WORSE. IM TRYING TO PREVENT A FIRE OR BAD ACCIDENT FROM HAPPENING. SPYDER WEBSITE HAVE SEVERAL COMPLAINTS ONTHIS ISSUE WITH THE GAS. *TR

TL* THE CONTACT OWNS A 2012 CAN-AM SPYDER RT. THE CONTACT STATED THAT WHILE DRIVING ON HOT DAYS, THE ENGINE OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 CAN-AM SPYDER ROADSTER GS 5S Y (NA). THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CONTACT NOTICED FUEL FUMES EMITTING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V162000 (STEERING), 12V581000 (FUEL SYSTEM, GASOLINE), AND 12V582000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE IS EXTREMELY HOT. RIGHT FOOT GETS UNBEARABLE HEAT. GAS FUMES PRESENT AT EVERY STOP. GAS FUMES FILL GARAGE WHEN BIKE IS HOT AND PARKED. CAN AM REFUSES TO DISCUSS THE DANGER OF GAS FUMES WHICH ARE EXTREMELY DANGEROUS IN A CLOSED ENVIRONMENT.THIS SAFETY ISSUE MUST BE ADDRESSED AS INDIVIDUAL OWNERS ARE POWERLESS TO GET CAN AM TO RESPOND TO THIS DANGEROUS SITUATION. PLEASE HELP *TR

THIS COMPLAINT IS LIKE MANY OTHERS THAT HAVE, OR ARE, COMPLAINING ABOUT THE HEAT ISSUE OF THE ENGINE AND BEING IGNORED. THE PROBLEM IS SO SEVERE THAT IT ACTUALLY BURNS THE INSIDE OF THE THIGH DURING OPERATION. THIS DOES NOT HAPPEN WITH OTHER THREE WHEELED VEHICLES WITH TRIKE CONVERSIONS SUCH AS SUZUKI, HONDA, ETC. THE PLASTIC HOUSING OF THE CANAM 998 ENGINE HOLDS THE EXCESSIVE HEAT WITHOUT AN ACCEPTABLE VENT OTHER THAN ALLOWING IT TO DIFFUSE RIGHT UP THROUGH YOUR LEGS. THIS MAKES FOR A DANGEROUS SITUATION IN THAT IT DIRECTS MUCH OF YOUR MIND AND DRIVING ATTENTION TOWARD ATTEMPTS TO RELIEVE THE PROBLEM FOR YOUR LEGS, PLUS THERE HAVE BEEN ISSUES ON OTHER MODEL CANAM VEHICLES WHERE THE MACHINE EVENTUALLY CAUGHT FIRE. BRP, THE PARENT COMPANY OF THE CANAM IS PIECE-MEALING ATTENTION TO THE "RT" MODEL AND IGNORING LONG TERM CORRECTIVE MEASURES FOR ALL MODELS. *TR

I BOUGHT MY 2013 CAN AM SPYDER RT NEW IN FEB 2014. OVER THE YEAR THAT I HAVE OWNED THE BIKE, I HAVE NOTICED EXCESSIVE HEAT UNDER THE SEAT ALONG WITH A GAS SMELL. I HAD TALKED WITH VENDOR ON SEVERAL OCCASIONS AND HEARD VARIOUS OTHER EXPLANATIONS. I DID NOT GIVE IT TOO MUCH THOUGHT UNTIL I READ THE FORUMS AND SAW THIS WAS A COMMON SEVERE ISSUE. UNTIL RECENTLY THE CAN AM WAS KEPT IN AN OPEN AIR CARPORT, SO I NEVER NOTICED THE ODOR AFTER A RIDE. I HAD EXPERIENCED GAS FUMES AND SMELLS ON RIDES AND JUST DIDN'T THINK IT WAS A DEAL WHEN THE VENDOR KEPT TELLING ME NOT TO OVER FILL THE TANK. I DON'T OVER FILL THE TANK AND STOP AFTER THE FIRST CLICK WHICH THEN CAUSES THE TANK NOT TO BECOME FULL AND HAVING TO STOP MORE OFTEN TO REFUEL ON LONG RIDES. WHEN WE MOVED INTO OUR NEW HOUSE WE NOW HAVE A TWO CAR GARAGE AND AFTER THE LAST FEW RIDES, I GAS UP BEFORE COMING HOME AND NOTICE A STRONG GAS ODOR AND LEAVE THE GARAGE DOOR OPEN FOR AN HOUR OR UNTIL THE FUMES DISSIPATE. NOW READING OF THE MAJOR HEAT AND FUME ISSUES IS EXTREMELY SCARY TO ME AND CAUSES SOME CONCERN IF THE MANUFACTURE NEW OF THIS ISSUE WHEN THE UNIT WAS SOLD TO ME IN FEB 2014. I WILL HAVE TO PAY ATTENTION THE NEXT TIME ON A RIDE AND SEE IF THE GAS IS BOILING AS REPORTED ON OTHER UNITS. I HAVE READ ON THE FORUMS AND FACEBOOK A RECALL IS PENDING TO RESOLVE THE HEAT ISSUE WHICH HOPEFULLY WILL RESOLVE THE GAS FUME ISSUE AS WELL. *TR

DROVE UTV UP STATE ROAD LESS THAN 1/2 MILE TO SHEEP PASTURE. GOT OUT OF UTV OPEN UP THE GATE. PULLED UTV INTO PASTURE. GOT OUT OF UTV LEFT IT RUNNING. PICKING UP FIRE WOOD. SUDDEN "POP" SOUND. ENGINE SUDDENLY STOPPED. SMOKE FROM THE DRIVER SIDE THEN FLAMES COMING FROM OUT UNDER THE HOOD OF THE UTV. BURNT THE WINDSHIELD, SECTION OF THE HOOD, DRIVER'S NET DOOR AND SIDE PANEL. *TR

TL* THE CONTACT OWNS A 2014 CAN-AM SPYDER RT MOTORCYCLE. WHILE RIDING AT AN UNKNOWN SPEED, THE REAR SHOCK SUSPENSION WAS DISABLED AND CAUSED THE VEHICLE TO DRIVE ACROSS BUMPS IN THE ROAD ROUGHLY WHEN RIDING WITH PASSENGERS. THE AIR SHOCK WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE NEEDED AIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 500.

BRP / CAN-AM REPLACED THE 2013 SPYDER ST-LIMITED HEAT SIDE-PANELS RECENTLY UNDER WARRANTY WITH NEW DESIGN 2014 HEAT SIDE-PANELS INSTALLED BY A CAN-AM DEALER ON 2 DECEMBER 2014 (A BRP CASE FILE WAS OPENED WITH A BRP CASE NUMBER PROVIDED ON 21 OCTOBER 2014 AND IS AVAILABLE FOR REFERENCE). HOWEVER, THE SPYDER'S GAS TANK AND GASOLINE FUEL CONTINUES TO BE SIGNIFICANTLY HOT DURING & AFTER RIDING THE SPYDER. IN ADDITION AND MORE IMPORTANTLY, SIGNIFICANT FUEL VAPOR FUMES CONTINUE TO BE PRESENT AFTER OPERATING THE SPYDER. I'M MOST CONCERNED THE HOT GAS TANK, HOT GASOLINE FUEL, AND HEATED FUEL VAPOR FUMES ARE UNSAFE OR DANGEROUS AND COULD CAUSE AN EXPLOSION, FIRE, AND INJURIES TO LIFE AND PROPERTY. I HAVE ALSO REPORTED THIS CONCERN COMPLAINT TO BRP / CAN-AM AND REQUESTED RESOLUTION BUT HAVE NOT YET HEARD BACK FROM THEM. --- "WHAT CAN BRP DO ABOUT OVER-HEATED GAS AND DANGEROUS FUEL FUMES ASSOCIATED WITH OUR 2013 SPYDER?" *TR

1. THE TEMPERATURE OF THE VEHICLE NEAR THE UPPER CALF AREAS OF THE RIDER IS EXCESVIE AND HAS CAUSED A SIGNIFICANT BURN TO MY LEFT CALF. WHEN STOPPED AT TRAFFIC THE HEAT EMITTED IS UNBEARABLE AND I HAVE TO MOVE MY FEET FROM THE FOOT PEGS TO AVOID BEING BURNED AGAIN. THE VEHICLE IS NOT DESIGNED TO DO THIS SO I AM FORCED INTO AN UNCOMFORTABLE SITUATION NO MATTER WHAT WHEN STOPPED WITH THE ENGINE RUNNING. 2. THE VEHICLE EMITS A VERY STRONG GAS SMELL FOR SEVERAL HOURS AFTER A DRIVE AND THEN BEING PARKED IN THE GARAGE. THIS IS VERY CONCERNING AS THE VAPORS SEEM SUFFIENT TO BE A SAFETY CONCERN. BECAUSE OF THIS I LEAVE THE GARAGE DOOR OPEN TO PROTECT MY FAMILY FROM AN EXPLOSION. *JS