CAN-AM Complaints

STEERING PULLED TO RIGHT TWICE AFTER RIDING BACK FROM DEALER AFTER THEY PERFORMED 3 RECALLS. ONE WAS FOR STEERING ISSUES. *TR

WHILE TRAVELING APPROXIMATELY 45 MPH ON MY CAN-AM SPYDER, I NOTICED THAT THE BIKE HAD DRIFTED TOWARDS THE RIGHT OF THE ROAD. NORMAL DRIFT, NO PULLING. TRIED TO CORRECT IT BUT THE HANDLEBARS WOULD NOT MOVE, THEY FELT AS IF THEY WERE LOCKED IN POSITION. AFTER 3 TRIES TO CORRECT BEFORE LEAVING THE ROAD, IT FELT AS IF IT BROKE LOOSE MAKING ME ABRUPTLY LOSE LANE POSITION ENDING UP IN THE ONCOMING TRAFFIC LANE. NO INJURIES OR ACCIDENT OCCURRED. ALSO AFTER RETURNING HOME, AT A STOPPED POSITION AND THE BIKE RUNNING, THE STEERING WOULD NOT TURN LEFT OR RIGHT ON GRASSY SURFACE. THIS SEEMED TO FREE UP AFTER THE BIKE WAS IN A ROLLING MOTION. *TR

SATURDAY, OCTOBER 10, 2009 - WHILE RIDING COUNTRY ROADS IN NORTH TEXAS, THE SPYDER'S STEERING AGAIN BECAME DANGEROUS' IT PREVENTED A LEFT TURN (EVEN A SLIGHT TURN) TO THE LEFT. THERE SEEMED TO BE A 'CATCH' IN THE MIDDLE OF THE STEERING MECHANISM'S WHICH NEEDED QUITE A BIT OF PRESSURE (APPROXIMATELY 20-25 POUNDS) TO OVERCOME. ALSO, WHEN THE 'CATCH' WAS OVERCOME, AN OVERREACTION OCCURRED WHICH CAUSE THE SPYDER TO SUDDENLY STEER LEFT FAR MORE THAN WHAT WAS DESIRED. IN ADDITION, THE STEERING WOULD SUDDENLY OVERCOMPENSATE FOR RIGHT TURNS AND PULL THE BIKE FAR FURTHER TO THE RIGHT THAN WHAT WAS DESIRED OR INPUT BY THE RIDER. AFTER ABOUT FIVE MINUTES, I STOPPED AND PULLED THE 5 AMP FUSE FROM THE FORWARD FUSE BOX. THAT DISABLED THE POWER STEERING AT LEAST PARTIALLY, AND THE OVERREACTION TO RIGHT STEERING STOPPED. HOWEVER, THE MIDDLE 'CATCH' WAS STILL OCCURRING AND REQUIRED ABOUT 25 POUNDS OF PRESSURE TO OVERCOME THE SPYDER'S PREVENTION OF A LEFT TURN. I IMMEDIATELY DROVE (SLOWLY) TO RICHARDSON MOTORSPORTS WHERE JEREMY (THE SERVICE TECHNICIAN) RECOGNIZED A PROBLEM JUST FROM DRIVING IT INTO THE SHOP AND APPLIED A SECOND UPDATE TO THE SOFTWARE AND CLEARED 'A FEW COMPUTER ERROR CODES'. I LEFT RICHARDSON MOTORSPORTS AND DROVE TO MY HOME IN ALLEN, TEXAS, ABOUT 15 MILES AWAY. NO FURTHER STEERING ANOMALIES OCCURRED. MONDAY, OCTOBER 12, 2009 - I AGAIN TOOK TO THE ROAD WITH THE SPYDER TO DETERMINE IF THE FIX WAS, IN FACT, REAL AS I HAD AN ARKANSAS TRIP COMING UP LATER IN THE WEEK. NO PROBLEMS OCCURRED IN THE APPROXIMATELY 50 MILES RIDDEN THAT DATE. FRIDAY, OCTOBER 16, 2009 - WHILE ENROUTE TO OUR DESTINATION IN OZARK, ARKANSAS (APPROXIMATELY 375 TOTAL MILES), THE SPYDER'S STEERING AGAIN MALFUNCTIONED AT ABOUT THE HALFWAY POINT. AGAIN, A 'CATCH' IN THE MIDDLE OF THE STEERING (STRAIGHT AHEAD) PREVENTED THE SPYDER FROM TURNING LEFT. AND, AS BEFORE, RIGHT TURNS WERE ASSISTED MORE THAN USUAL REQUIRING A QUICK DRIVER CORRECTION TO THE SPYDER'S OVER-COMPENSATION. *TR

WE PURCHASED A 2009 CAN-AM SPYDER LAST MONTH. THE VEHICLE IS A SEMI AUTOMATIC MODEL ( SE-5) AS YOU COME TO A STOP THE VEHICLE IS SUPPOSED TO DOWN SHIFT. BUT DOESN'T ALWAYS DO THIS REMAINING IN A HIGHER GEAR SUCH AS 4TH OR 5TH. THE RESULT IS WHEN YOU GO TO TAKE OFF FROM A STOP THE VEHICLE DOESN'T WANT TO MOVE AND SOMETIMES JUST DIES. YOU THEN MUST TURN IT OFF WAIT 60 SECONDS THEN RE-START IT. IF YOU GO TO PULL OUT INTO TRAFFIC THIS CAN CAUSE A ACCIDENT. *TR

TODAY WHILE DRIVING MY 2008 CAN-AM SPYDER ROADSTER, I NEEDED TO EXERT A FORCE GREATER THAN EXPECTED TO INITIATE THE TURNING OF STEERING THE HANDLEBAR OFF CENTER IN ORDER TO CORRECT VEHICLE DRIFT FROM A STRAIGHT LINE PATH. THIS HIGHER THAN EXPECTED STEERING CONTROL INPUT COULD HAVE EASILY RESULTED IN AN UNEXPECTED DEVIATION OF THE VEHICLE FROM MY INTENDED PATH. IT FELT LIKE THE STEERING WOULD LOCK UP OR WANT TO CONTINUE TO THE LEFT AND WHEN I APPLIED A GREATER PRESSURE THAN NORMAL, IT FELT LIKE IT WOULD "BREAK FREE" FROM THE LOCKED POSITION. IT WAS A VERY UNPLEASANT EXPERIENCE AND A LESS EXPERIENCED DRIVER COULD HAVE EASILY OVER CORRECTED AND AN ACCIDENT COULD HAVE RESULTED. MY CAN-AM SPYDER ROADSTER RECENTLY HAD THE MANDATORY RECALL COMPLETED FOR THE STEERING ISSUE. THIS WAS THE FIRST TIME I EXPERIENCED THIS PROBLEM. *TR

I WAS RIDING WITH MY WIFE ON A STRAIGHT SINGLE LANE ROADWAY DOING ABOUT 50MPH WHEN , WITH NO WARNING , THE VEHICLE TOOK A TURN TO THE LEFT, CAUSING IT TO ENTER THE OPPOSING TRAFFIC LANE. HAD THERE BEEN TRAFFIC IN THE OTHER LANE A HEAD ON COLLISION MIGHT HAVE OCCURRED. I WAS ABLE TO REGAIN CONTROL. THIS INCIDENT RE- OCCURRED AT LEAST TWICE BEFORE I WAS ABLE TO GET HOME. I HAVE NOT USED THE VEHICLE SINCE BECAUSE OF THE SCARE THIS HAD GIVEN ME. CAN-AM (BRP) HAD A RECALL TO REVISE THE VEHICLE SOFTWARE. IT HAS MADE THE PROBLEM WORSE FOR MANY OWNERS WHO HAD THE UPDATE DONE. THE MANUFACTURER CHOSE A "CHEAP INEFFICIENT FIX" THAT DIDN'T CURE THE DANGEROUS PROBLEM !! ALL SPYDERS SHOULD BE PULLED OFF THE ROAD UNTIL THE PROBLEM CAN BE CORRECTED. ( BY THE WAY, A CAN-AM ROADSTER IS A 3 WHEEL TRIKE AND SHOULD BE LISTED UNDER MOTORCYCLES, NOT CARS AND TRUCKS.) *TR

I WAS RIDING MY 2008 CAN-AM SPYDER ROADSTER ON THE INTERSTATE AT APPROXIMATELY 70MPH WHEN I NOTICED THAT IT BEGAN DRIFTING INTO THE NEXT LANE ALL ON ITS OWN, WHEN I TRIED TO CORRECT BACK INTO MY LANE THE STEERING FELT STUCK AND WHEN I PULLED HARDER TO CORRECT IT THEN IT WOULD SUDDENLY OVERCORRECT AND SHOOT OVER INTO THE LANE ON THE OTHER SIDE. THIS HAPPENED SEVERAL TIMES AND AS I SLOWED TO MERGE ONTO ANOTHER HIGHWAY I HEARD A LOUD POPPING SOUND AND THE FRONT WHEELS STARTED TURNING LEFT AND RIGHT ALL BY THEMSELVES AND CLICKING AND POPPING. I WAS BARELY ABLE TO CONTROL THE VEHICLE AND GET IT OUT OF HEAVY TRAFFIC AND OFF OF THE ROAD. I HAD LITTLE TO NO CONTROL OF THE VEHICLE'S TRAVEL DIRECTION. THE CONSOLE SHOWED NO ERRORS OR CODES. THE STEERING CONTINUED TO ACT THIS WAY THE ENTIRE TIME I WAS EASING DOWN THE EMERGENCY LANE AND EXITING THE HIGHWAY. I HAVE TOWED THE BIKE TO THE DEALER AND THEY ARE IN THE PROCESS OF DIAGNOSING THE PROBLEM. *TR

I HAVE A CAN-AM SPYDER SE5 WITH 3000 MILES ON IT. I TOOK IT IN FOR A CHECKUP, A REQUIRED. I HAD NO PREVIOUS STEERING PROBLEM. THEY, THE DEALER WAS TO COMPLY WITH YOUR UPDATES ON THIS VEHICLE. THE DEALER COMPLETED THE UPDATES. WHEN I STARTED THE BIKE UP THE ENGINE LIGHT CAME ON WITH A READING ACROSS THE SCREEN STATING TO CHECK "DP5". I CALLED THE SERVICE MANAGER OUT TO SEE THE PROBLEM. HE HAD HIS TECHNICIAN REDUE THE UNDATE PROCEDURE. THIS DIDN'T HELP THE PROBLEM. THE SERVICE MANAGER TOLD ME HE WOULD CALL THE FACTORY ON THE 21ST AS HE THOUGHT THERE WAS A PROBLEM WITH THE STEERING UNIT. HE TOLD ME IT WOULD BE OK TO DRIVE THE BIKE HOME (52 MILES). I DID SO BUT THE STEERING WAS VERY STIFF AS IT HAS NO HYDRAULIC ASSIST. I CERTAINLY BELIEVE THIS IS DANGEROUS AS A PERSON WOULD HAVE A HARD TIME TRYING TO STEER AWAY FROM SOMETHING THAT SUDDENLY CAME OUT AT HIM OR DODGE A POT HOLE, ETC. *TR

STEERING FELT LIKE IT WAS LOCKED. AS I APPLIED MORE (SIGNIFICANTLY) FORCE TO CORRECT THE STEERING IT SUDDENLY JERKED AND STEERED IN THE DIRECTION I WAS TRYING TO GET IT TO GO. IT WOULD STEER IN QUICK JERKS AND IT WAS DIFFICULT TO KEEP IT IN THE LANE OF THE ROAD. EVEN WHILE GOING IN A STRAIGHT LINE IT FELT LIKE IT WAS TRYING TO STEER LEFT ON ITS OWN. I HAD TO HOLD A LOT OF PRESSURE ON THE HANDLE BARS TO KEEP IT GOING IN A STRAIGHT LINE. AT ONE POINT I ALMOST RAN INTO A CAR ON MY RIGHT AS THE ROAD WAS CURVING AND THE STEERING WAS LOCKED. I FELT I COULD ONLY MAINTAIN SOME CONTROL BELOW 40 MPH. ONCE I GOT STOPPED AND SHUT IT OFF FOR A BIT , IT DID NOT ACT UP AGAIN WHEN I RODE IT FOR ABOUT 15 MORE MILES HOME. I NEVER HAD ANY WARNING LIGHT INDICATIONS. BIKE IS AT DEALER NOW AND VIN IS NOT READILY AVAILABLE TO ME. I CAN PROVIDE THIS AT A LATER TIME. *TR

BESIDES A NUMBER OF MECHANICAL PROBLEMS WITH MY CAN AM SPYDER THAT HAVE BEEN FIXED UNDER WARRANTY, THE WORST EPISODE WAS WHEN MY POWER STEERING BECAME INTERMITTENT. I WAS HUNDREDS OF MILES FROM HOME WHEN IT WENT OUT ON ME TWICE. I WAS MOVING AT ABOUT 35 MPH WHEN THE SPYDER PROCEEDED TO STEER TO THE RIGHT ALL ON IT'S OWN AND IT TOOK A BIT OF MUSCLE TO STEER IT BACK TO CENTER TO AVOID HITTING A TREE. THIS WAS THE FIRST TIME IT HAPPENED. A DAY LATER THE SAME THING HAPPENED AT AROUND THE SAME SPEED. A BRP TECH LOOKED AT IT (WITHOUT TEST DRIVING IT) AND DOWNLOADED SOME "UPDATE" INTO MY SPYDER BUT SINCE THEN I'VE BEEN AFRAID TO RIDE IT, FEARING THAT THIS WILL HAPPEN AGAIN. IT WAS HARD TO STEER IT BACK INTO CONTROL AND IT MADE A "CLICKING" NOISE WHEN I DID BOTH TIMES. A NUMBER OF OTHER OWNERS HAVE HAD THE SIMILAR PROBLEM, EVEN AFTER THE UPDATES WERE INSTALLED SO I DO NOT PERSONALLY BELIEVE THAT A SOFTWARE PATCH IS GOING TO REMEDY THIS PROBLEM. I AM NOT GETTING ANY CLEAR ANSWERS FROM BRP WHO MAKES THIS MACHINE. *TR