2019 CHEVROLET BOLT EV Complaints

AROUND 11:00AM ON 5/1/21 SATURDAY MORNING NOTICED THICK SMOKE COMING OUT OF THE REAR SIDE OF THE CAR PARKED IN THE GARAGE AND IT WAS NOT CONNECTED TO THE CHARGER AND SHOUTED AT MY FAMILY & KIDS TO COME OUT OF THE HOUSE AND WHEN I OPENED THE GARAGE SHUTTERS I SAW FIRE IN THE REAR OF CAR FROM BENEATH AND THE REAR SEATS, WHICH MY NEIGHBORS WITNESSED TOO WE CALLED 911 MEANWHILE WE TRIED TO EXTINGUISH THE FIRE USING THE KITCHEN FIRE EXTINGUISHER WHICH DID NOT HELP AT ALL AND IT TURNED INTO A BIG BLAZE AND SET THE WHOLE GARAGE ON FIRE AND BURNING THE MOTOR CYCLE AND SNOW THROWER PARKED IN THE GARAGE AND ALSO GOT TO THE NISSAN AMADA SUV PARKED RIGHT IN FRONT OF THE GARAGE AND THE FIRE WENT INTO THE MASTER BED ROOM UPSTAIRS AND FIRE TEAM LATER PUT OFF THE FIRE BUT THE CAR BATTERY WAS STILL SMOKING UNTIL 2-2:30PM. THE CAR WAS SERVICED ON 3/25/2021 AT POHANKA CHEVY, CHANTILLY AND THEY DID APPLY THE SAFETY RECALL-HIGH VOLTAGE BATTERY MAY MELT OR BURN HYBRID POWER TRAIN CONTROL MODULE 2 REPROGRAMMING WITH SPS AND ATTACHED IS COPY OF INVOICE STATING THE SAME.

THIS FRONT COLLISION WARNING SYSTEM DOESN'T WORK WELL, TODAY I WAS DRIVING ON A CAR POOL LANE AT A SPEED ABOUT 65-70 MPH, A WHITE FORD EXPLORER SUDDENLY CUT IN, THE SYSTEM DIDN'T MAKE ANY WARNING OR BRAKE AT ALL. I HAVE A DASH CAM RECORDED IT. WHEN THIS HAPPENED, IT WAS SUNNY, CLEAR DAY, ON A STRAIGHT FREE WAY. AFTER A WHILE, WHEN I LEFT THE FREE WAY, THE SYSTEM STARTED TO MAKE WARNINGS WHILE THE SPEED DROPPED TO 50 MPH.

AT APPROXIMATELY 4 AM ON 10/6/2020, WE (MYSELF AND MY CHILDREN) WOKE UP TO AN EXPLOSION. I RAN TO FIND OUT WHAT IT WAS AND SAW SMOKE ENTERING OUR HOME UNDER THE DOOR GOING OUT TO THE GARAGE. I GRABBED MY CHILDREN AND GOT OUT OF THE HOUSE AS FAST AS I COULD. WHEN I OPENED THE FRONT DOOR OF MY HOUSE TO GO OUTSIDE, THERE WERE FLAMES COMING OUT THE FRONT OF THE GARAGE AND THE GARAGE WAS ENGULFED IN FLAMES. WE RAN ACROSS THE STREET TO OUR NEIGHBORS HOUSE AND I CALLED 911, BY THIS TIME, OUR ENTIRE GARAGE WAS ENGULFED IN FLAMES. OUR 2019 CHEVY BOLT WAS PLUGGED IN CHARGING IN THE GARAGE OVERNIGHT, AS I HAVE DONE REGULARLY SINCE PURCHASING THE VEHICLE IN DECEMBER 2019 WITHOUT ISSUE. AFTER CALLING 911, THERE CONTINUED TO BE A BUNCH OF LOUD 'POP' SOUNDS AND ANOTHER SMALLER EXPLOSION. THE FIRE DEPARTMENT ARRIVED, AND WHILE THEY WERE ABLE TO EXTINGUISH THE FIRE PRIOR TO THE FLAMES SPREADING TO THE REST OF THE HOUSE, OUR ENTIRE HOUSE IS A TOTAL LOSS FROM SEVERE SMOKE AND WATER DAMAGE AND BLACK SOOT COVERING EVERY INCH OF THE HOUSE. ALSO, MY DAUGHTER'S ROOM THAT 'SHARES' THE GARAGE WALL WAS COMPLETELY DESTROYED. THE SMELL IN THE ENTIRE HOUSE IS INDESCRIBABLE, I IMAGINE WORSE THAN A 'REGULAR' HOUSE FIRE BECAUSE IT HAS A CHEMICAL SMELL TO IT. THE COUNTY FIRE INVESTIGATOR DETERMINED THE ORIGINATION WAS IN THE BATTERY COMPARTMENT OF THE VEHICLE, AND SINCE THE INCIDENT, THERE HAS BEEN AN INVESTIGATION WHERE MULTIPLE FIRE INVESTIGATORS, ENGINEERS FROM GM AND A REPRESENTATIVE FROM NHTSA ALL WERE PRESENT TO INVESTIGATE AND REMOVE THE VEHICLE FROM THE GARAGE. WE, PERSONALLY, HAVE NOT RECEIVED ANY REPORTS FROM THIS EXTENSIVE INVESTIGATION TO PROVIDE ANY FURTHER INFORMATION TO THE CAUSE.

I'VE HAD THE RECALL WORK DONE. BUT BECAUSE OF THE VERBIAGE IN THE RECALL ITSELF IT'S REMAINING OPEN ON NHTSA AND CARFAX. THIS IS PREVENTING ME FROM USING MY CAR AS INCOME.

GENERAL MOTORS REFUSES TO SERVICE MY VEHICLE AND CLAIMS I'M BLACK LISTED FROM EVERY DEALERSHIP IN THE AREA. THEY REFUSE TO COMPLETE THE SAFETY RECALL FOR BATTERY FIRES ON MY VEHICLE, THE WINDSHIELD WIPERS ARE SLAPPING EACH OTHER AND REAR SUSPENSION IS MAKING METAL ON METAL CLANKING NOISES. GM HAS HAD ME BLACK LISTED FROM ALL DEALERSHIPS IN THE AREA AND REFUSES TO COMPLETE NECESSARY SAFETY REPAIRS ON MY VEHICLE. I HAVE ABSOLUTELY NO WAY OF GETTING THESE NECESSARY SERVICES COMPLETED ON MY VEHICLE. GM CUSTOMER EXPERIENCE CENTER WON'T ASSIST IN FINDING A DEALERSHIP IN THE AREA. PLEASE HELP.

GENERAL MOTORS WILL NOT PROVIDE A SOLUTION TO POTENTIAL BATTERY FIRES, AS IDENTIFIED IN THEIR RECENT RECALL OF CHEVROLET BOLTS. MINE IS A 2019 AND IS PART OF THE CURRENT RECALL.

DASH REFLECT EXCESSIVE LIGHT ONTO WINDSHIELD BLINDING DRIVER. I HAVE A TURN FROM SR-95 SOUTH TO I-15 NORTH RAMP AND I AM BLINDED WHILE MAKING THE TURN POTENTIALLY CAUSING A CRASH. SEEMS THIS HAS BEEN A KNOWN ISSUE SINCE 2017 AND NO FIXES HAS BEEN MAD.

IN THE EARLY MORNING HOURS OF OCTOBER 21ST, AROUND 3AM, WE WERE WOKEN UP BY SMOKE/FIRE ALARMS. WE STARTED RUNNING AROUND OUR HOME TO IDENTIFY THE CAUSE OF THE ALARM. AFTER ABOUT 5 MINUTES OF SEARCHING INSIDE THE HOME AND FINDING NOTHING, WE REALIZED THAT THERE WAS SOME SMELL OF SMOKE COMING FROM THE GARAGE AND WHEN THE MUDROOM DOOR WHICH LEADS TO THE GARAGE WAS OPENED, WE FOUND THAT THE CHEVY BOLT WAS ON FIRE AND THERE WAS LOT OF SMOKE IN THE GARAGE. THE CHEVY BOLT WAS PARKED/STATIONARY IN DOOR 3 SECTION OF THE GARAGE AND OUR OTHER CAR WAS PARKED IN DOOR 1 SECTION OF THE GARAGE. THE DOOR 2 SECTION OF THE GARAGE WAS EMPTY AT THE TIME OF THE INCIDENT. WITH CHEVY BOLT ON FIRE, WE SAW THAT THE DOOR 3 SECTION OF THE GARAGE WAS ENGULFED IN FLAMES AND FILLED WITH SMOKE. WE TRIED TO USE THE FIRE EXTINGUISHER TO PUT-OFF THE FIRE BUT COULD NOT CONTAIN THE SPREAD OF THE FIRE. THE CHEVY BOLT WAS KEPT FOR CHARGING OVERNIGHT , AS HAS BEEN THE GENERAL PRACTICE THAT WE HAVE BEEN FOLLOWING FOR AROUND 2 YEARS. WE CALLED 911 AS SOON AS WE SAW THE GARAGE IN FLAMES AND FIRE ENGINES ARRIVED WITHIN 15 MINUTES BUT THE FIRE HAD SPREAD WIDELY AND CAUSED RAMPANT DAMAGES TO THE ENTIRE GARAGE INCLUDING THE OTHER CAR, BEDROOM ON THE TOP OF THE GARAGE IN THE SECOND FLOOR AND THE BEDROOM ADJOINING THE GARAGE IN THE FIRST FLOOR. WHILE ALL THE OCCUPANTS OF THE HOME GOT OUT WITHIN AROUND 8 MINUTES OF HEARING THE FIRE ALARM, THE FIRE AND HEAT/SMOKE SPREAD QUICKLY TO WASHER/DRYER SECTION, EAT IN DINING, KITCHEN, FAMILY ROOM AND FORMAL DINING ROOM. THE OTHER SECTIONS OF THE HOME INCLUDING THE FOYER, OFFICE ROOM, SUN ROOM AND ALL OF THE BEDROOMS UPSTAIRS WERE QUICKLY FILLED BY SMOKE AND SOOT. THE HEAT INSIDE THE HOME WAS SO MUCH THAT ONE CAN LITERALLY SEE THE FRAMING STUDS. THE TOWNSHIP FIRE AND POLICE DEPARTMENT ARRIVED PROMPTLY ON THE SCENE AND HAVE BEEN DILIGENTLY FOLLOWING UP ON THE INVESTIGATION.

CHEVY BOLT FINISHED CHANGING AND THEN STARTED TO SMOKE FROM UNDER THE CAR. THE SOUND OF POPPING NOISES WERE HEARD AND THEN 10 MINUTES LATER THE CAR WAS ENGULFED IN FLAMES. THE CARS BATTERY PACK STARTING POPPING THEN EXPLODED IN FLAMES.

I WAS DRIVING MY CHEVY BOLT AT APPROXIMATELY 40-45 MPH WHEN IT WAS AT ABOUT 50% CHARGE CAPACITY WHEN ALL OF A SUDDEN THE CAR SHARPLY DECELERATED AND WARNING LIGHTS CAME ON SAYING THE CHARGE WAS DOWN TO 0 AND THAT IT NEEDED TO BE RECHARGED IMMEDIATELY. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR HELP. THERE'S NO WAY THE CAR SHOULD HAVE LOST 50% OF IT'S CHARGE OUT OF NOWHERE LIKE THAT. I WAS NOT ABLE TO RESTART THE CAR OR REGAIN POWER. IT HAS TO BE TOWED TO THE DEALER.