2017 CHEVROLET BOLT EV Complaints

The check engine light came on in my vehicle and limited the speed at which I could drive resulting in the car dealership is refusing to honor the warranty on my vehicle. The manual and all information from General Motors explicitly states the components which are covered under warranty. There is a NHTSA service bulletin regarding this exact problem (NHTSA 18-NA-064) along with the labor code for doing repairs under warranty. The warranty is for the first 100,000 miles or 8 years (2025), my vehicle currently has 49906 miles. The reason I was given is that software is not usually covered under warranty but there is no documentation stating that is the case. I was told that this vehicle may have this problem just due to operating it and there is no recourse for me other than to pay to have it fixed. If this is true the vehicle is unsafe to be driven in traffic.

Since the November, 2020 recall of the Chevy Bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by General Motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. GM has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to make owners whole for their losses is the only acceptable course of action.

2017 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-560. THE CONSUMER WAS DISAPPOINTED WITH THE AMOUNT OF REPAIRS TO FIX THE VEHICLE. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The contact also contacted a dealer and it was confirmed that part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have received 3 recalls on the vin number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest August 21 recall from General Motors. The latest recall is to replace the battery nodules in my 2012 Chevrolet Bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status

I am concerned about the unacceptable fire risk posed by the battery in my 2017 Chevy Bolt and the unrealistic changes Chevy has asked owners to take in order to avoid fire risk while awaiting the remedy. I own a garage, and cannot park my car there without fear of damage to my condo. I also cannot charge the car without wasting my time supervising it. I am experiencing problems sleeping at night, due to the fact that I have a potential fire risk sitting outside of my home. The range of mileage is also greatly reduced while waiting for the recall remedy, which resulted in extra time I must supervise my car while it charges.

The 1st recall for this problem was Nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During MN winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late July we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 Bolt EVs and are angry that GM put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that GM repurchase our 2 Bolt EVs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected Bolt EVs. We are fortunate to have discovered the recall by means other than GM, but it is unconscionable that GM would not notify every vehicle owner about this incredibly serious problem. It's time for GM to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.