2017 CHEVROLET BOLT EV Complaints

I don't think the procedures currently considered by Chevy for the Bolt Batteries are appropriate and that they need to replace the batteries - not apply another stop gap measure that will cost every one time and costs. Obviously if testing the batteries was a solution, the previous fix should have been sufficient, and it have proven to not be.

Car is at risk for fire due to faulty battery and GM's proposal is to park the car outside and not charge it fully. This is an unacceptable safety risk (car break ins outside in city, fire hazard indoor and out) and the usable range is significantly lower than the advertised range. GM should replace the batteries entirely or issue full refunds for the purchase price.

The contact owns a 2017 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Battery recalled, but parts not yet available. I am concerned for the safety of my family and others that may be nearby my vehicle in the event a fire erupts. My understanding is that at least 16 fires have been confirmed due to this issue. Other than the pending recall, my vehicle is up-to-date on all other maintenance/recalls.

I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! A few things aggravate me: * This is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * Chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * On the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.

My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.

There is a recall on our 2017 Bolt due to battery fires.. we are very concerned that our car will catch fire… we just purchased this used car

Appreciate that GM is replacing the battery modules. But we waited MONTHS for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 EVs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. GM refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.

The issue with the current recall is that it is impossible for those with long commutes to adhere to the not charging overnight and not going below 70 miles of range. While I do not expect any battery failure I would like to be sure that the vehicle will be replaced by GM if the vehicle were to be damaged by the battery even though I am not following the recommended actions due to needing to use more of the range than is recommended at this time.

The batteries are known to catch fire about 90% state of charge and below 30% state of charge.