2017 CHEVROLET BOLT EV Complaints

I purchased this car (Chevy Bolt EV) under the assumption that I could simply charge overnight and have the car ready for the next day. Chevy has come out with multiple supposed fixes yet still has fires. I have a newborn at home and can basically no longer charge the car at home since I feel I would be putting my family at risk. Chevy now says we can only use the fraction of the battery charge safely. This is simply unacceptable and I am doubtful Chevy actually knows the root cause of the issue.

The battery has the potential to catch fire while it is charged or parked. The given precautions provided by GM makes the car unreliable and unusable. The battery and the vehicle is on usable due to its limitations based on charging. GM has no remedy for this vehicle.

My car is going through the second recall for batteries. The initial fix of a software update was unable to remedy the issue, and now there is another recall with no timely resolution. Chevy's recommendation to not charge my car at night and not use a significant portion of the battery significantly impacts the usefulness of the car. I will try to adhere to the recommendations, but I'm not 100% confident this will prevent a potentially dangerous fire. Chevy should move quickly to buy back affected vehicles at a price that will allow owners to replace their cars with a safer alternative. It is unacceptable that Chevy is putting so many people at risk by not resolving this issue.

After getting the software update from previous recall, on Siemens Chargers, the car and charger error. The car error says "Charging Interrupted or Overridden". Took to Chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.

The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and GM has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

2017 Chevrolet Bolt EV has intermittent master sound. All vehicle sounds (indicators, warning sounds, GPS navigation, radio) will turn off completely for between 0.5 and 10 seconds before returning to normal. Frequency is random with no logical correlations aside from a pattern of high occurrences followed by a day or two of low occurrences. Dealer has been notified twice and unable to solve issue both times.

2017 Chevrolet Bolt EV has a faulty battery pack and current recall reduces driving capability from 200 miles to 110 (90% full to min of 70 miles ) this is a total 45% reduction in driving capability. Additionally charging capability is reduced 66% (16/24) as I am unable to charge at work (8 hours) or while asleep (8 hours) due to recent recall. This is an unacceptable degradation in vehicle capability especially while within the battery warranty (100k miles).

My 2017 Chevrolet Bolt EV has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called GM almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit of information and possibly a rough time estimate. GM seems to be handling these cases poorly and has not been transparent with vehicle owners.

GM has now issued a second recall on my 2017 Bolt EV battery, due to fire. Current guidance from GM/Chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in GM's "Buy Back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.