2017 CHEVROLET BOLT EV Complaints

As indicated on the previous page, there are unresolved recalls on the battery of my 2017 Chevrolet Bolt. This recall presents a life safety hazard to myself, my family, and my home. The recall indicates it is unsafe to charge my car unattended, and it is also unsafe to park the car in my home garage because the battery may melt or catch fire. This defect is known by GM. The car has had all available recall patches applied (will attach receipts). I have been in contact with GM customer service since May about this issue requesting a repurchase of the car or replacement of the car with a current year model at equal trim level. Original recall was November 2020, second recall April 2021, current recall July 2021. I have also filed complaints with the Attorney General of MD Consumer Protection Division and the Better Business Bureau.

There is a risk of battery catching fire in the 2017 Chevy Bolts. My car had the original fix and now we are told it wasn't sufficient and another fix is pending. In the meantime, my car and my surrounding buildings/home are at risk of catching fire. I am following the recommended precautions until the fix is available, but it means I cannot park in a garage, nor fully charge my car. I have already been denied a buyback attempt and tried going through the BBB to settle a complaint, but my case was mysteriously closed by BBB. I will follow up with them but I would appreciate either a new battery or an option to buyback or swap. I am not sure what other documentation is needed from me.

After GM denied my request for repurchase “as there is a remedy for the Battery Fire issue” (less than 1 month ago) I completed the recall at my nearest dealership [it took a while as ‘my EV guy is on a 2 week vacation’ according to the service manager] I could only drive my car after 10 or so days only to find that the infotainment system has acquired a mind of its own! the radio volume has a huge time delay between the time that I command volume up or down and when that actually happens, and also both the rear and front view camera turn on randomly / alternate with the radio display while backing up and/or parking. this is obviously a bug in the software that started after the new battery monitoring software was installed (and supposedly got a pass while inspecting the pack on my vehicle) My vehicle would be available to inspect by the NHTSA upon request. Although initially it doesn’t appear to be a dangerous condition, if the software that is supposed to monitor the health of the battery pack is defective, how is it possible to trust it? I have not had the chance to have this issue checked by either the Dealership or an independent service facility or an insurance agent or the police, highway patrol or others. I got no warning signs, lights or any other type of advance notice of this.

I own a 2017 Chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell Chevy which battery cells had problems. THIS DID NOT WORK. Chevy bolts continued to catch fire after this software fix . Well the new issue is that Chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could NOT identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does NOT work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because Chevy is being cheap as [XXX]. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you

Battery pack is a known fire risk, yet GM continues to delay replacing all packs. After a 5 month effort communicating with GM, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take GM to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.

GM is still sitting on their hands and not replacing batteries as a whole. EVERY affected vehicle should receive a replacement battery pack. I have held off on the "fix" because I am only charging to 90 percent. Now GM says there still is an issue and has issued yet another recall. The batteries need to be replaced before someone dies.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only GM dealership within 100 miles that services Bolts has not received the diagnostic tool from GM yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix

After issuing a second recall for my traction battery in my 2017 Chevy Bolt, I am no longer assured that GM is able to provide a reliable fix for the Battery Pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new EVs using this battery pack system.