2019 CHEVROLET BOLT EV Complaints

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

FIRE RISK. Chevy Bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have NOT remedied this in a timely manner as it has been since August 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in October but they have taken no action to fulfill the offer and now it is Dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.

I made the mistke of purchasing a Chevy Bolt EV in 2019. The cars have been on a recall since 11/2020 for batteries that set fire. Three times Chevy has called my car back to the dealership and done nothing but reduce my battery charge level to 80%. This is not acceptable because the car will no longer cross the Island and return at this level. They kepp saying they will put never batteries int he cars but that started over a year ago and they have done nothing. When I asked them about when the battery swap might happen they tell me they do not know. When I asked if they had Bolts with good batteries that they could swap they said no. I'm being given the run around by GM.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned that the vehicle may catch on fire in his senior townhome community. The dealer was made aware of the recall but informed the contact that they were not aware when parts would be available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I AM AN OWNER OF 2019 CHEVY BOLT. I HAD THIS CAR SINCE THE DAY 1, BAUGHT IT BRAND NEW FROM THE DEALERSHIP, AND NOT ONLY WHEN I PURCHASED IT THE DEALER HAD NO PROPER INFORMATION ABUT IT, I HAVE TRIED CONTACTING THE GM CUSTOMER CARE REGARDING THE FIRST, SECOND AND THIRD RECALL. I HAVE ASKED THE GM REGARDING THE RECALL, IF THE RECALL THAT THE DEALER WILL TRY TO FIX WILL NOT SOLVE THE ISSUE, WILL I STILL BE IN THE RISK OF HAVING MY CAR CATCH ON FIRE? CAN THE GM GUARANTEE ME THAT AFTER HAVING ALL OF MY RECALLS DONE PRIOR TO THE FINAL ONE THAT JUST CAME IN THAT THEY HAD FIXED THE ISSUE AND THAT MY VEHICLE IS SAFE NOW CONSIDERING I HAVE A CHILD. THE RESPONSE WAS: " WE CANNOT GUARANTEE THAT TO YOU, BECAUSE WE CAN ONLY TRY AND SEE IF THIS WILL SOLVE THE ISSUE." SO THE ISSUE IS NOT SOLVED, MY VEHICLE IS A DANGER NOT ONLY TO ME BUT TO MY NEIGHBORS AND TO MY FAMILY. FOREMORE, GM DOES NOT WANT TO BUY BACK THE VEHICLE EVEN THOUGH THEY KNOW IT IS THEIR MISTAKE AND IT IS THEIR DEFECT.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

GM recalled Bolt for possible battery fire in 2020 & 2021. At the 2nd recall, I started MSRP Swap with GM. Since GM dragged my case intentionally, I filed BBB auto complaint. Though BBB, GM agreed with MSRP Swap on 9/9 (verbal agreement between BBB & GM). Since then GM has been silent. GM claimed they can't find a dealership to do MSRP Swap. However, as a consumer, this isn't my problem, but GM needs to step up to find a dealership for MSRP Swap. Otherwise, GM's MSRP Swap agreement is useless. Meanwhile, GM recommended Bolt owners to charge up to 90% of battery capacity, maintain battery mileage above 70M, park 50ft from building/other cars, and park open space. The car is basically useless, and we fear our car might burn down our house/life as well as neighbors.

GM has been unable to provide a remedy for GM recall N212343880, NHTSA#21V560 in a timely manner, and has issued recommendations that are impossible for most owners to adhere to. Most recently GM has communicated that owners should park outside 50 feet away from other vehicles and structures. I live in a moderately densely populated area and this is impossible. I can not prevent other drivers from parking near me. GM should be required to buyback vehicles which have a safety defect which they have are unable to repair in a timely manner. Bolt EVs have been under safety recalls for almost a full year now, and no GM action to date has been successful in preventing Bolt fires.

UNKNOWN I wish to file a complaint against Chevrolet in regards to the Chevy Bolt recall. The new official guidance that states we should not park within 50 feet of another vehicle in my opinion is not realistically feasible and deems my vehicle unusable. I am also concerned this puts the burden of liability on myself if collateral damage does occur in a case of a fire. Below is a Bloomberg article providing further details to the source of my complaint. https://www.bloomberg.com/news/articles/2021-09-15/gm-tells-some-bolt-owners-to-park-50-feet-away-from-other-cars