2014 CHEVROLET CHEVEROLET SS Complaints

I was in the driver seat. I put my seatbelt on and adjusted the belts and pulled the whole seatbelt out!. I had to drive home without a seatbelt. Pretty scary.

I WAS ABSOLUTELY HORRIFIED TODAY WHEN I GOT INTO MY 2014 CHEVROLET SS AND THE SEATBELT DETACHED FROM ITS ANCHOR POINT IN MY HAND WITHOUT ANY WARNING. FROM THE ATTACHED PICTURES, YOU CAN CLEARLY SEE HOW FORTUNATE I AM TO BE ALIVE. THIS HAS BEEN MY FAMILY CAR FOR THE PAST FIVE YEARS, AND JUST THE MERE THOUGHT THAT I HAVE BEEN PUTTING MY FAMILY'S LIFE AT RISK IN THIS CAR IS VERY UPSETTING. I AM DILIGENT WITH ALL MAINTENANCE AND SAFETY RECALLS. FROM THE ATTACHED SERVICE INVOICE YOU CAN SEE THAT I BROUGHT MY CAR TO MUZI CHEVROLET IN NEEDHAM, MA ON 12/27/2016 TO HAVE SERVICE CAMPAIGN 15822 PERFORMED TO REPLACE POTENTIALLY FAULTY SEATBELT ANCHOR CABLES. BECAUSE SAFETY SHOULD ALWAYS BE PARAMOUNT, I ACTED ON THIS VERY SERIOUS RECALL IMMEDIATELY, BUT I AM NOW LEFT WONDERING WHETHER THE SEAT BELT WAS REPLACED WITH AN UPDATED FAULTY PART, OR IF THE RECALL WAS EVER PERFORMED AT ALL. I AM THE FIRST OWNER OF THIS 2014 SS, AND WAS THE FIRST OWNER OF A PONTIAC G8 GT FOR 5 YEARS BEFORE THAT. I HAVE ALWAYS LOVED THESE PERFORMANCE CARS, BUT MY FAITH IN GM PRODUCTS HAS BEEN SHATTERED. I NOW FIND MYSELF WITHOUT A CAR BUT I HAVE EVERY CONFIDENCE THAT YOU WILL DO THE RIGHT THING.

VEHICLE HAS LOSE OF POWER STEERING DURING NORMAL DRIVING CONDITIONS. THE VEHICLES STEERING BECOMES EXTREMELY DIFFICULT AND DANGEROUS TO DRIVE. THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND INSPECTED. THE STEERING GEAR ASSEMBLY REQUIRES REPLACEMENT PER CHEVROLET DEALERSHIP. THE VEHICLE STEERING GEAR ASSEMBLY WAS INSPECTED BEFORE AND WAS NOT REPLACED ON PREVIOUS POWER STEERING RECALL. THE VEHICLE IS NOT LABELED AS PART OF THE CURRENT 2019 AND 2020 CHEVROLET SS RECALLS, ALTHOUGH THE VEHICLE IS HAVING THE EXACT IDENTICAL POWER STEERING PROBLEMS. DEALERSHIP HAS STATED THAT THE REPAIR WILL BE $2800.00. VEHICLE HAS NOT BEEN REPAIRED. THIS CHEVROLET SS AND SHOULD BE ADDED TO RECALL NOTICE THE PRIOR RECALLS DID NOT REPAIR OR FIX THE PROBLEM WITH THE ELECTRIC STEERING ASSEMBLY. I HAVE DRIVEN THIS VEHICLE DURING HIGHWAY DRIVING AND THE POWER STEERING HAS TURNED OFF AND ALMOST CRASHED THE VEHICLE SINCE THIS STEERING PROBLEM BEGAN. VEHICLE IS A 60K MILES ISSUES BEGAN AT 40/50 AND NOW 60 K MILES. STEERING SYSTEM REQUIRES A MAJOR OVERHAUL FOR VEHICLE SAFETY. THIS IS A DANGEROUS VEHICLE TO DRIVE AND CAN NOT BE DRIVEN FARTHER THAN MAYBE 10 MILES. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED. HEALEY CHEVROLET BUICK (5216 NY-17M, NEW HAMPTON, NY 10958, (845) 360-9821) STATED THAT THE FAILURE CODES MATCHED THE UNKNOWN RECALL REPAIRS THAT WERE COMPLETED BY THE PREVIOUS OWNER A YEAR AGO. THE WARRANTY PERIOD FOR THE RECALL REPAIR EXPIRED; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER STATED THAT THE FAILURE CODES DID NOT MATCH UP WITH THE PREVIOUS RECALL REPAIR AND THE CONTACT WOULD HAVE TO PAY. THE MANUFACTURER AND THE DEALER CONTRADICTED EACH OTHER. THE MANUFACTURER OFFER TO PAY FOR 40% OF THE REPAIR COSTS, WHICH WAS ESTIMATED AT $1,800. IN ADDITION, THE CONTACT BELIEVED FREON WAS LEAKING FROM THE AIR CONDITIONER. THE DEALER AND MANUFACTURER REFUSED TO INSPECT THE VEHICLE. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT A CASE MANAGER WOULD CALL BACK. THE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING LOST POWER AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRITAIN CHEVROLET CADILLAC (903-274-4401, LOCATED AT 4495 INTERSTATE HWY 30, GREENVILLE, TX 75402), BUT THE TECHNICIAN WAS UNABLE TO INSPECT THE VEHICLE RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING NEEDED TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER, BUT NO ONE ANSWERED THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITH DIFFICULTIES TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY TAKEN TO CRONIC CHEVROLET GMC DEALER (2676 N EXPY, GRIFFIN, GA 30223, (888) 809-5032) WHERE IT WAS INSPECTED OF THE STEERING GEAR ASSEMBLY NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (THOMAS CHEVROLET IN MEDIA, PA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE VEHICLE, PULLING OUT OF A PARKING STALL, WE RECEIVED A "SERVICE POWER STEERING, DRIVE WITH CARE" ERROR AND ALL POWER STEERING WAS LOST. EXTREME AMOUNTS OF FORCE WERE NEEDED TO MANUALLY TURN THE STEERING WHEEL FOR A BASIC RIGHT TURN.

STARTED THE CAR UP AND GOT A WARNING TO: SERVICE POWER STEERING. DRIVE WITH CAUTION. TURNED CAR OFF AND ON THREE TINES BEFORE THE MESSAGE WENT AWAY AND STEERING WAS BACK TO NORMAL. THIS IS THE SECOND TIME MY POWER STEERING HAS FAILED. FIRST FAILURE WAS 09/04/16 WHERE STEERING GEAR WAS REPLACED. IT IS NOW DOING THE SAME THING IT DID WHEN IT FIRST HAPPENED IN 2016. STEERING IS VERY DIFFICULT WITHOUT THE POWER ASSIST.

ELECTRONIC CONTROL OF THE POWER STEERING INTERMITTENTLY MALFUNCTIONS CAUSING LOSS OF CONTROL OF THE VEHICLE. IT HAS OCCURRED WHILE DRIVING AND WHILE PARKED.