2014 CHEVROLET CHEVEROLET SS Complaints

STOPPED AT A TRAFFIC LIGHT TO MAKE LEFT TURN. ONCE GREEN, WENT TO TURN AND POWER STEERING HAD FAILED. PULLED INTO PARKING LOT, SHUT OFF CAR, RESTARTED AND POWER STEERING WAS RESTORED. HEADED FOR MY HOME, 6-7 MILES, POWER STEERING FAILED AGAIN WHILE MOVING AT LOW (30 MPH) SPEED. GOT HOME, SHUT OFF, RESTARTED, POWER STEERING RESTORED. THIS LASTED A COUPLE DAYS BEFORE POWER STEERING WOULD NOT RESTORE. TOOK VEHICLE TO LOCAL CHEVY DEALER WHICH HAD SERVICED THE VEHICLE IN EARLY 2015 FOR THE POWER STEERING SERVICE BULLETIN. CHEVY REPLACED THE POWER STEERING RACK.

I TOOK MY 2014 CHEVROLET SS SEDAN TO CHEVROLET SERVICE FOR CUSTOMER SATISFACTION PROGRAM A140804 "ELECTRONIC POWER STEERING LOSS OF POWER ASSIST" ZFAT----FIELD ACTION RECALL 9101225 - N140804 - INSPECT AND LUBRICATE STEERING GEAR CONTROL MODULE CONNECTOR ON 05/07/2015. THE ISSUE HADN'T MADE ITSELF KNOWN AT THIS POINT. THE RESOLUTION WAS THE DEALER WAS TO APPLY DIELECTRIC GREASE TO THE STEERING RACK CONNECTOR TO PREVENT CORROSION, LEADING TO A SUDDEN LOSS OF POWER STEERING. THIS ISSUE HADN'T OCCURRED UNTIL 2017. BUT I HAVE HAD TWO RECENT INSTANCES WHERE THE VEHICLE RANDOMLY LOOSES ALL POWER STEERING AND THE DRIVER INFO CENTER MESSAGE SAYS "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING IS OUT, YOU HAVE TO MUSCLE THE VEHICLE TO THE SHOULDER, TURN THE VEHICLE OFF UNTIL THE "RETAINED ACCESSORY POWER" GOES OUT. RESTARTING THEN "FIXES" THE ISSUE. I TOOK THE CAR TO SERVICE ON 05/18/2017 AND WAS ADVISED THAT THERE WAS NO TRACE OF DIELECTRIC GREASE ON MY ELECTRIC POWER STEERING CONNECTOR. THE GREASE WAS APPLIED DURING THIS VISIT AND I WAS GIVEN MY VEHICLE BACK ON 5/19/2017, ONLY TO HAVE THE ISSUE RECUR THIS MORNING, 06/03/2017. THIS VEHICLE IS UNSAFE TO DRIVE AND THIS REMEDY OBVIOUSLY DOES NOT WORK.

THIS CAR HAS AN INTERMITTENT, ALBEIT DANGEROUS ISSUE. THE POWER STEERING LOSES ASSIST, WARNING MESSAGE DISPLAYS ON THE DASHBOARD AND THE CAR IS EXTREMELY DIFFICULT TO CONTROL, IF IT HAPPENED DURING FOR EXAMPLE A HIGHWAY OFFRAMP, I WOULD HAVE CRASHED. THIS OCCURS INTERMITTENTLY, WITHOUT ANY PRECIPITATING FACTORS, AND AT RANDOM INTERVALS. IF POSSIBLE AND STOP, AND TURN THE CAR OFF, THE STEERING ASSIST WILL WORK AGAIN AND MESSAGE WILL DISAPPEAR. I HAVE PHOTOGRAPHED THE THE ACTUAL MESSAGE WHILE DRIVING, AT MY OWN GREAT RISK, AT HIGHWAY SPEEDS, AND IT WAS IMPOSSIBLE TO PULL OVER AND CONTROL THE CAR. THE DEALER IS NOT HELPFUL IN THIS REGARD, THEY WILL EITHER DISREGARD IT ENTIRELY STATING 'THEY ALL DO THAT' (!!!) OR 'WE CAN'T DUPLICATE IT, SO WE CANT FIX IT." QUITE FRANKLY THE DEALER RESPONSE SEEMS EXTREMELY BLAISE ABOUT THIS, AS IF IT WAS SOME KIND OF MINOR ISSUE. I BELIEVE THAT THERE WAS A RECALL FOR THIS VERY COMPLAINT, AND I HAD IT PERFORMED, AND THE ISSUE IS STILL PRESENT. I AM BEGINNING TO BE AFRAID TO DRIVE THIS CAR, IN CASE IT HAPPENS AGAIN, AND I CAN'T BRING THE CAR TO A STOP AND/OR SWERVE. THIS IS JUST AS BAD AS IF AN ACCELERATOR WAS STUCK! PLEASE HELP, GM DOES NOT CARE AT ALL, LIVES MAY BE LOST BEFORE THEY WILL DO SOMETHING ABOUT IT, OR THE CAR IS OUTSIDE OF WARRANTY!

EPS FAILURE WHILE DRIVING. IT WAS VERY HARD TO STEER THE CAR. IT WOULD "RESET" AFTER TURNING OFF THE CAR AND RESTARTING. MY PARTICULAR SS WAS THE FIRST ONE TO EXPERIENCE THE EPS FAILURE. I WOULD NOT FEEL SAFE HAVING MY SPOUSE DRIVING THIS VEHICLE AND HAVING THE EPS RANDOMLY FAIL.

ELECTRIC POWER STEERING FAILED WHILE DRIVING ON THE HIGHWAY, WARNING DISPLAY APPEARED IN DASH AT TIME POWER STEERING WENT OUT: SERVICE POWER STEERING, DRIVE WITH CARE". CAR WAS VERY DIFFICULT TO MANEUVER ESPECIALLY AT OFF RAMP AND STREET ROADS. GM WILL NOT COVER THIS ISSUE IF OUTSIDE 36K MILES. NUMEROUS OTHER DRIVERS OF THIS MODEL APPEAR TO BE HAVING FAILURES WHILE DRIVING: HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE-70.HTML". OTHER GM MODELS USING THE SAME STEERING RACK ARE CURRENTLY UNDER RECALL, NOT CHEVY SS.

IN THE MIDDLE OF DRIVING, IN MOTION CAN BE GOING STRAIGHT OR TURNING, AND MY POWER STEERING CUTS OUT, HAS HAPPENED 3 TIMES. I TURN CAR OFF AND BACK ON AND IT'S OK UNTIL NEXT TIME IT CUTS OUT. HAVE SERVICE APPT ON 4/6/17 BUT HAVE READ THIS HAS HAPPENED TO OTHERS.

POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. VEHICLE BECAME VERY DIFFICULT TO STEER AND WOULD HAVE CAUSED AN ACCIDENT HAD THERE BEEN ONCOMING TRAFFIC. VEHICLE HAD 25,821 MILES AT THE TIME OF THE INCIDENT.

I WAS DRIVING TO WORK WHEN ALL OF A SUDDEN THE POWER STEERING FAILED COMPLETELY I COULD BARELY EFFECT THE CAR'S DIRECTION AT ALL. BARELY MISSED ANOTHER CAR WITH A LADY AND TWO KIDS. I WAS ABLE TO CREEP INTO A SERVICE CENTER WHERE THEY INSPECTED THE CAR. WHEN THEY RESTARTED THE CAR THE STEERING WORKED FINE. THEY SAID DEFINITELY A CONTROLLER OR ELECTRONIC PART. I AM AFRAID TO DRIVE THE CAR FOR FEAR OF CAUSING AN ACCIDENT. I CONTACTED THE DEALER BUT HE DIDN'T SEEM THAT CONCERNED. I WILL CONTACT AGAIN. I HAVE READ ABOUT THIS ON THE INTERNET THIS AM BUT IT DOESN'T SEEM LIKE THE GOV'T. TO CONCERNED I GUESS WERE ARE GOING TO HAVE TO KILL SOMEONE FIRST.

STEERING GOES OUT. UPON RESTART TRAVELED OVER 500 MILES UNTIL SERVICE. ONCE SERVICE WAS DONE AT CHEVROLET, WEEKS LATER SAME PROBLEM UPON RESTART DROVE FOR LESS THAN 5 MILES AND SAME ISSUE. NOW RACK AND PINION HAS BEEN REPLACED. FIRST TIME ON STARTING SAW NOTICE IN SCREEN. 2ND AND 3RD HAPPENED WHILE CAR WAS DRIVING. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED AND CAUSED A CRASH. THE CONTACT'S VEHICLE STRUCK THE BUMPER OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.