2017 CHEVROLET CRUZE Complaints
View complaints related to 2017 CHEVROLET CRUZE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 200 complaints submitted for the 2017 CHEVROLET CRUZE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2017 CHEVROLET CRUZE- RIDGELAND, SC
CAME TO A STOP AT THE STOP SIGN WE CAR WOULDN'T ACCELERATE TAP THE GAS PEDAL WOULD ACCELERATE SO I PRESSED HARDER THEN CAR TAKE OFF PRESSED BREAKS CAR WOULD STOP TELL I CRASHED
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- MOUNT CARMEL, PA
AT AROUND 57,000 MILES SERVICE STABILITRACK MESSAGE DISPLAYED ON DASHBOARD. NEXT DAY CEL CAME ON. ROUGH IDLING. TOOK IT TO CLOSEST CHEVY DEALER TOLD IT WAS A MISFIRE IN CYLINDER 1. NEW SPARK PLUGS AND COIL PACK. DIDN'T FIX. RAN COMPRESSION TEST AND LOW COMPRESSION ON THAT CYLINDER (110 VS 220 IN OTHER 3 CYLINDERS). TOOK IT TO THE DEALERSHIP WE PURCHASED IT FROM AND FOR SURE IT'S A PISTON. REPLACING ALL 4 PISTONS N SEALS UNDER OUR WARRANTY.
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- MARGATE, FL
CLUTCH PEDAL BECAME REALLY SOFT. AT ONE POINT, IT HAD NO RESISTANCE AT ALL. I COULD NOT CHANGE GEARS WHEN THE CAR WAS ON, BUT I COULD CHANGE GEARS WHEN THE CAR WAS OFF. THE PEDAL WAS EVEN STUCK TO THE FLOOR AND WOULD NOT COME BACK AT ALL. AFTER BEING TOWED TO THE DEALERSHIP, THE CLUTCH WAS BACK TO NORMAL, BUT NOTHING WAS DONE TO THE CAR. I BELIEVE SOMETHING FROM THE TOW TRUCK MAY HAVE UNSTUCK SOMETHING. NOW THE CLUTCH PEDAL HAS A WEIRD FEELING. SOMETIMES THERE IS NO RESISTANCE BUT WHEN I PRESS IT A FEW TIMES, I GET SOME PRESSURE BACK. THE 'SWEET SPOT' KEEPS MOVING.
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- WATERLOO, NY
WITH LESS THAN 25,000 MILES ON THIS LEASED VEHICLE ALL FOUR BRAKE ROTORS WERE RUSTED TO THE POINT OF DETERIORATION AND CHIPPING. THE RUST WAS SO THICK AND ROUGH THAT IT WAS GRINDING AWAY THE PADS WITH STOPPING ABILITY SERIOUSLY DIMINISHED. ONE REAR BRAKE PAD WAS GROUND DOWN TO THE METAL SURFACE. THE DEALER WOULD NOT WARRANTY THE ROTORS AS BRAKES ARE CONSIDERED NORMAL VEHICLE MAINTENANCE. IN FACT , I WAS TOLD BY THE SERVICE MANAGER THAT AN EQUINOX WAS IN HIS SHOP WITH THE SAME PROBLEM. THAT VEHICLE'S MILEAGE WAS 19,000. THE CONDITION OF THESE ROTORS WAS ANYTHING BUT NORMAL, AS THOUGH THEY WERE MANUFACTURED USING A POOR QUALITY AND /OR POROUS MATERIAL. ON AVERAGE VEHICLE ROTORS LAST UP TO 50,000 MILES AND THROUGH TWO SETS OF BRAKE PADS. MY CLAIM IS THAT THESE SEVERELY RUSTED ROTORS ARE A SAFETY ISSUE DUE TO THE DIMINISHED STOPPING ABILITY, COMPARED TO THE SMOOTH SURFACE A ROTOR IS INTENDED TO MAINTAIN.
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- RENO, NV
64,000 MILES, CAR STARTED SPUTTERING, SERVICE STABILITRAC AND CHECK ENGINE LIGHTS CAME ON. DEALERSHIP SAID PISTON RING BROKE AND SCORED THE CYLINDER WALL BEYOND REPAIR. NEED TO REPLACE ENGINE.
Source: NHTSA WEB SITE -
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2017 CHEVROLET CRUZE- VENICE, FL
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE AUTO STOP MODE WAS ACTIVATED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS DARK. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT AN ADVISOR WOULD CONTACT THE DEALER. THE CONTACT WAS ADVISED NOT TO MENTION THE FAILURE TO THE DEALER BECAUSE SHE HAD TAKEN THE VEHICLE FOR THE REPLACEMENT OF THE BATTERY TO VERIFY IF THAT WAS THE CAUSE OF THE FAILURE AT JENKINS CHEVROLET OF VENICE (2324 S TAMIAMI TRAIL, VENICE, FL 34293). THE FAILURE MILEAGE WAS APPROXIMATELY 18,511. *BF *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 CHEVROLET CRUZE- ANNISTON, AL
OPENED TRUNK TODAY AFTER CAR WAS PARKED IN A PARKING UNCOVERED IN A NORMAL RAIN (NOT HEAVY OR SEVERE WEATHER) AND WATER WAS IN TRUNK AROUND THE BOTTOM GASKET SEAL AND DIP WHERE THE TRUNK LATCH IS. UPON FURTHER INSPECTION THE WATER HAS LEAKED INTO THE BOTTOM OF THE TRUNK WHERE THE SPARE TIRE AND BATTERY IS AND THE TRUNK LINER IS SOAKED AT THE BOTTOM WHERE IT COMES IN CONTACT WITH THE SEAL WHEN CLOSED. UNSURE AS TO WHERE THE LEAK IS HAPPENING AS NOTHING ELSE FEELS WET AROUND THE SEALS.
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- FENTON, MO
I BOUGHT THIS CHEVROLET CRUZE NEW IN JULY 2017. FROM NEW, AFTER YOU DRIVE THE CAR FOR APPROXIMATELY 15 MINUTES WITH THE AIR CONDITIONER ON, THERE IS A CHEMICAL SMELL COMING FROM THE VENTS. IT LASTS ABOUT 5 MINUTES BUT MAY COME BACK WITH A LONGER DRIVE. IT IS A VERY UNPLEASANT SMELL. I TOOK IT TWO DEALERS AND HAVE WORKED WITH GM. GM ADMITS THERE IS A PROBLEM AND HAVE RELEASED PIT5726 DESCRIBING THE EXACT PROBLEM I AM HAVING, BUT THEY DO NOT HAVE A SOLUTION TO OFFER ME. I AM CONCERNED ABOUT INHALING THIS CHEMICAL SMELL.
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- MCKINNEY, TX
CAR BATTERY ON VEHICLE WITH 17,000 MILES ON IT BATTERY DIED ON MAJOR STREET AND COMPLETELY LOCKED UP ALMOST EVERYTHING CAR COULD NOT BE PUSHED OUT OF WAY ON MAJOR STREET ON RAINY DARK MORNING FORTUNATELY WAS A SUNDAY MORNING WITH NOT HEAVY TRAFFIC BATTERY IS IN TRUNK AND AUTOZONE WOULD NOT PUT NEW BATTERY IN IT EVEN THOUGH ADVERTISE THAT THE WILL AAA CAME TO RESCUE WITHIN 30 MINUTES THIS CAR I WASA ON MAJOR STREET AT STOPLIGHT IN MIDDLE LANE AND HAD TO STAND OUTSIDE IN RAIN TO TRY ANDWAVE ARNS TO TRY AND MAKE SURE SOMEONE WOULD NOT REAR END ME.I WAS STOPPED AT A TRAFGFIC LIGHT WHEN IT WAS ABOUT 1 MONTH AFTER I LEASED IT ALSO CAME TO COMPLETE STOP ON SIDE STREET AND TOOK GM 3AND 1/2 HOURS TO COME AND GET IT TO TAKE TO DEALERSHIP ABOUT 3 MILES AWAY
Source: NHTSA WEB SITE -
2017 CHEVROLET CRUZE- ROCKINGHAM, VA
CLUTCH PEDAL DROPS TO THE FLOOR AND STICKS, DOES NOT RETURN. OCCASIONALLY STICKING POINT IS HIGH ENOUGH THAT IT IS STILL POSSIBLE TO SHIFT GEARS. SOMETIMES THE ENGAGEMENT POINT IS TOO LOW AND GEARSHIFTING BECOMES IMPOSSIBLE UNLESS DRIVER CAN PERFECTLY REV-MATCH AND FLOAT INTO THE GEAR. CHEVY SERVICE DEPARTMENT CAME BACK WITH TSB #PIP5558C FOR DEBRIS STUCK IN SMALL ORIFICE IN HYDRAULIC LINE AND ESTIMATED ~1500 IN REPAIR COSTS ON A CAR THAT ONLY HAS 40K MILES, AS THE CLUTCH SYSTEM IS NOT COVERED UNDER THE POWERTRAIN WARRANTY- WHY???? IT IS VERY DANGEROUS TO SUDDENLY AND WITHOUT WARNING BECOME UNABLE TO SHIFT GEARS IN A MANUAL CAR. THIS PROBLEM HAS HAPPENED TO ME ~5 TIMES IN THREE WEEKS, SOMETIMES WHILE STOPPED AT A LIGHT OR STOP SIGN AND SOMETIMES WHILE DRIVING AT SPEED. PEDAL CAN BE PULLED UP INTO NORMAL POSITION BY FOOT OR HAND BUT HYDRAULIC PRESSURE DOES NOT RETURN, THUS CLUTCH IS USELESS. THIS ISSUE APPEARS TO BE VERY COMMON AS THERE ARE NUMEROUS THREADS ON THE WEBSITE CRUZETALK.COM RELATED TO THE ISSUE AND TSB. THE FACT THAT THERE EVEN IS A TSB FOR THIS ISSUE SPEAKS TO ITS PREVALENCE. FOR GM TO IGNORE THIS DANGEROUS FAULT IN THEIR VEHICLES IS IRRESPONSIBLE AT BEST.
Source: NHTSA WEB SITE