2015 CHEVROLET CRUZE Complaints

POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR

WHILE AT A STOP LIGHT, THE CAR STARTED JERKING BACK AND FORTH. TRACTION CONTROL WARNING CAME ON. TOOK TO DEALERSHIP THEY CHANGED OUT BATTERY. NEXT DAY, THE SAME THING HAPPENS; WHILE STOPPED WITH FOOT ON THE BRAKE THE CAR STARTED JERKING BACK AND FORTH. THIS TIME NO TRACTION CONTROL WARNING.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, SMOKE APPEARED FROM THE ENGINE. IN ADDITION, THE VEHICLE LEAKED OIL ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ENGINE OIL FILTER COVER SEAL AND CAP SEAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,650.

TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT CHANGED TO THE MANUAL POSITION WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR COMING FROM THE AIR VENTS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,500. THE CONSUMER STATED SHE HAD A HABIT OF RESTING HER ARM ON THE GEAR SHIFT, AND HAD DONE SO MANY TIMES. HOWEVER, THE LAST TIME HER ARM BRUSHED AGAINST THE GEAR SHIFT AND THE GEAR UNLOCKED. UPDATED 01/31/17*JB

I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSIS WAS NOT SPECIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,500.

I HAVE A DIESEL CRUZE 2015 THE PROBLEM IS THE CAR DOES NOT TELL ME IF I AM IN REGEN FOR THE DPF. THE REASON THAT IS A PROBLEM IS THAT IF THE REGEN FAILS 3 TIMES I HAVE TO GO TO THE DEALER FOR 320.00 OUT OF POCKET EXPENSE. THE CAR DOES NOT GIVE ME ANY INDICATION I HAVE TO KEEP DRIVING TO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF THE DIC MESSAGE AND GOES INTO POWER REDUCED MODE. THE CAR NEVER TELLS ME TO GO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF A DASH MESSAGE POWER REDUCE AND HAVE TO GO TO THE DEALER. I HAVE SPOKEN TO SEVERAL OTHER OWNERS THAT SAY THE SAME THING. IT WOULD SEEM THE GM IS PURPOSELY LETTING THE REGEN OF THE DPF FAIL SO WE HAVE TO GO TO THE DEALER, WHICH IS BASICALLY PIRATING OUR POCKET BOOKS. WE NEED A FIX BADLY PLEASE!!

I AM NOT COMPLAINING ABOUT AN SAFETY INCIDENT. I'M COMPLAINING ABOUT CHEVROLET'S HANDLING OF A POTENTIAL SAFETY ISSUE. I RECEIVED A LETTER ADVISING OF A POSSIBLE ISSUE WITH THE ACCELERATOR PEDAL, THAT IT MAY BREAK RENDERING THE CAR UNUSABLE. CHEVY EXPLICITLY SAYS NOT TO BRING THE CAR TO A DEALER FOR REPAIRS, BUT INSTEAD, THEY WILL EXTEND THE WARRANTY ON THAT PART, AND COVER THE REPAIR IF IT FAILS. SOMETHING OF THIS SERIOUS AND DEBILITATING A NATURE SHOULD BE FIXED UNDER RECALL, IN MY OPINION. I WILL SUBMIT THE LETTER I RECEIVED FOR YOUR REVIEW.

I WAS PULLING OUT OF A PARKING LOT TURNING RIGHT TO CROSS 3 LANES ON A 6 LANE ROAD. MY CAR HAD BEEN PARKED FOR AT LEAST 20 MINUTES WHILE I WAS IN THE STORE AND I HAD JUST STARTED IT WITHIN 2 MINUTES OF THIS HAPPENING. I WAS DRIVING ABOUT 15-20 MPH. WHEN I NEEDED TO VEER RIGHT MY STEERING WHEEL WOULD NOT MOVE. I HAD TO SLAM ON THE BRAKES AFTER GOING ONTO THE NARROW CENTER MEDIAN AND NEARLY GOING OVER INTO ONCOMING TRAFFIC. MY CAR HAD COMPLETELY SHUT OFF WHICH HAD DISABLED THE POWER STEERING. AS SOON AS I REALIZED WHAT HAD HAPPENED THE POWER CAME BACK ON AND I WAS ABLE TO DRIVE OFF. I IMMEDIATELY WENT TO THE DEALERSHIP. THE MECHANICS SAID THEY HAD NEVER HEARD OF THIS BEFORE AND ADVISED ME TO COME BACK THE NEXT MORNING AS IT WAS LATER IN THE EVENING AND THE MAIN MECHANICS HAD GONE HOME. THERE WERE NO INDICATOR LIGHTS ON WHEN THIS OCCURRED. I REALIZED AT THE DEALERSHIP THAT ON THE DASHBOARD THERE WAS A MESSAGE TO ROLL MY DRIVER WINDOW DOWN AND BACK UP. THE SERVICE ADVISER TOLD ME THIS WAS TO RESET OR REPROGRAM THE VEHICLE SINCE IT HAD SHUT DOWN. THEY DID HAVE ME OPEN THE HOOD TO SEE IF ANY WIRES APPEARED TO BE LOOSE. HOWEVER, THEY MECHANIC INDICATED THAT EVERYTHING LOOKED BRAND NEW, THE ENGINE WAS CLEAN AND IN PRISTINE CONDITION, AND HE NOTED THAT ALL OF THE NUMBER ON THE PARTS WERE STILL VISIBLE. I LEFT AND HAD TO GO TO THE STORE. WHILE PARKED, AND ON THE PHONE, AGAIN VIA BLUETOOTH, EXPLAINING TO MY MOTHER WHAT HAD HAPPENED, MY RADIO COMPLETELY SHUT OFF. TWO TIMES IN PRIOR WEEKS MY RADIO HAD SHUT OFF WHILE DRIVING. ALL OF THESE INSTANCES ONLY LASTED A FEW SECONDS. I HAVE HAD THIS CAR FOR ONLY 1 MONTH. THERE WAS ONE PREVIOUS DRIVER AND THERE ARE ONLY 32,000 MILES ON IT. THE CAR IS AT THE DEALERSHIP NOW, SO I HAVE NO INDICATION OF THE ISSUE AT THIS TIME. I DO NOT FEEL SAFE DRIVING IN THIS CAR KNOWING THAT IT COULD TURN OFF AT ANY MOMENT POTENTIALLY CAUSING AN ACCIDENT.

WE JUST PURCHASED THIS CAR SATURDAY 28 MAY '16, AND DROVE IT OFF THE DEALER LOT AT 5:09PM. WITHIN 2 HOURS, WHILE DRIVING DOWN THE FREEWAY AT 60-75MPH, THE STEERING BEGAN TO CATCH & STICK IN PLACE. WE HAD TO JERK THE WHEEL RATHER FORCEFULLY TO GET IT TO CUT LOOSE & ALLOW US, A HUMAN, TO ONCE AGAIN GAIN CONTROL OF THE STEERING OF THIS CAR. THE NEXT DAY, WHILE DRIVING DOWN THE FREEWAY AGAIN, THE SAME THING, ONLY THIS TIME, THE WIND GUST BLEW SO HARD IT BLEW THE CAR INTO THE OTHER LANE! THANK GOD, THERE WAS NO ONE IN THAT LANE AT THAT MOMENT. THIS IS ALL DUE TO THE FACT THAT THE CAR'S COMPUTERIZED STEERING SYSTEM WOULD NOT ALLOW THE DRIVER TO CORRECT THE STEERING WHEN INCURRING WIND PRESSURE! YOU FOLKS AT NHTSA, AS WELL AS GM, KNOW THIS IS A PROBLEM & YET EVEN NHTSA REP, CATHERINE HOWDEN, IMPLIED ITS NOT DANGEROUS AND DOES NOT WARRANT A RECALL WHEN SHE STATED: "...THE SYMPTOMS DESCRIBED WOULD BE A BRIEF, PERCEPTIBLE CHANGE IN STEERING FEEL THAT HAS LITTLE TO NO EFFECT ON THE DRIVERS ABILITY TO SAFELY STEER THE VEHICLE." BS!! YOU DRIVE ONE OF THESE CARS OUT ON THE FREEWAY. PUT YOUR PRECIOUS FAMILY IN IT & THEN TELL ME IT'S SAFE! THIS HAS THE FAMILIAR STENCH OF BRIBERY WRITTEN ALL OVER IT! TO TOP IT ALL OFF; AS SOON AS THE SHOPS OPENED TUESDAY, I TOOK THIS CAR INTO A SHOP THAT I KNOW I CAN TRUST, TO FIX THE ISSUE. THEY WERE STRAIGHT UP & TOLD ME "THIS IS AN ISSUE WITH THE ELECTRONIC STEERING THAT CHEVY MAKES. IT'S THEIR COMPUTER PROBLEM & THEY HAVE TO FIX IT. WE DON'T HAVE THE TOOLS." I TOOK IT TO THE DEALER THAT DAY & THEY REFUSED TO FIX IT! WHY? BECAUSE, ACCORDING TO THE CLERK AT SMITH CHEVROLET, LUKE, THEY DROVE IT 8 MILES AND IT DIDN'T CATCH FOR THEM. WHAT A JOKE!! IT HAS ALREADY BEEN WELL ESTABLISHED THAT THE CAR HAS TO BE DRIVEN FOR AT LEAST AN HOUR BEFORE THIS WILL HAPPEN. WHERE IS YOUR CONSCIENCE? FIX THIS!! IT IS VERY DANGEROUS!!!