2016 CHEVROLET CRUZE Complaints

I PURCHASED THE VEHICLE IN MARCH OF 2017 WITH 36,000 MILES ON IT. A FEW DAYS AFTER PURCHASE, I'VE NOTICED THAT THE RADIO WILL RANDOMLY SHUT OFF AND COME RIGHT BACK ON. EVERY TIME THIS HAPPENS I WILL ALSO SEE A MESSAGE APPEAR ON THE DASHBOARD STATING "SERVICE STABILITRAK". I NOTICE IT HAPPENS ONCE IN A WHILE IF I AM DRIVING THROUGH CITY STREETS. WHEN I DROVE THE CAR ON THE HIGHWAY, I REALIZED IT SHUTS OFF AND ON MORE FREQUENTLY. I ALSO NOTICED THAT WHEN MY RADIO FLICKERS OFF, MY LIGHTS AND TURN SIGNALS ALSO SHUT OFF.

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE AND SMOKE BEGAN TO COME FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK HOWEVER, THE VEHICLE BEGAN TO REVERSE ON ITS OWN. THE CONTACT REMOVED THEMSELVES FROM THE VEHICLE AND NOTICED LIQUID COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE CAME TO A ROLLING STOP AT WHICH POINT THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AGAIN. THE CONTACT OPENED THE HOOD AND NOTICED A FIRE COMING FROM THE TRANSMISSION OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED. THE VEHICLE HAD NOT RECEIVED A DIAGNOSING FOR THE FAILURE AND WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THEIR INSURANCE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY SON WAS INVOLVED IN A CAR ACCIDENT INVOLVING A 2016 CHEVY CRUZE. AIRBAGS WERE DEPLOYED AS THEY HIT ANOTHER CAR SITTING AT A RED LIGHT. THE VEHICLE MY SON WAS IN WAS TURNING LEFT CAUSING MOST OF THE IMPACT TO THE FRONT PASSENGER SIDE OF THE CAR. HE WAS IN THE PASSENGER SEAT AND WAS THE ONLY ONE INJURED. A LARGE, DEEP, CLEAN CUT ON HIS FOREHEAD WAS HIS BIGGEST INJURY. DOCTOR EXPLAINED THAT IT SEEMS A PIECE OF METAL OR HARD PLASTIC MADE THE CUT. IT WAS CLEAN AND DOWN TO HIS CRANIUM. WE HAVE BEEN UNABLE TO IDENTIFY THE OBJECT THAT CAUSED THIS INJURY AND WE'RE LEAD TO INQUIRE ABOUT COMPONENTS IN THE AIRBAG.

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V057000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

TOOK MY CAR IN TO HAVE RECALL WORK DONE (HIGH MOUNT STOP LAMP FASTENERS LEAK ) CHMSL. AND I HAVE HAD A WATER LEAK EVER SINCE. MY CAR HAS BEEN TO THE DEALERSHIP 3 TIMES IN THE PAST MONTH. EVERY TIME THEY TELL ME ITS SOMETHING DIFFERENT THAT THEY FIX, YET I STILL HAVE A WATER LEAK THAT COULD CAUSE A SHORT IN THE PRINTED CIRCUIT BOARD RESULTING IN AN UNATTENDED FIRE.

APPROACHED A CURVE IN ROAD AT APPROXIMATELY 50MPH, TOOK FOOT OFF THE GAS AND ACCELERATOR DID NOT DISENGAGE AND CONTINUED AT FULL SPEED SO FAST COULD NOT NEGOTIATE THE CURVE AND WENT OFF THE CURVE AND CRASHED INTO RAVINE BELOW. THIS OCCURED ONE DAY AFTER THE CAR HAD BEEN SERVICED BY A GM GARAGE ON 1/31/17 ABOUT A COMPLAINT ABOUT THE GAS PEDAL.

I WAS PARKED IN AN OUTDOOR PARKING LOT. WHEN I GOT TO MY VEHICLE I COULD NOT ENTER MY IT EVEN THOUGH I HAD THE KEY FOB IN MY HAND (KEYLESS ENTRY). I USED THE CHEVROLET MYLINK APP TO GAIN ACCESS TO THE VEHICLE. THEN I COULD NOT START MY CAR USING THE START BUTTON. RECEIVED A MESSAGE ON DRIVER'S DISPLAY THAT THERE WAS AN ERROR WITH THE KEY FOB. I COULD NOT ACCESS THE ENTIRE MESSAGE, BECAUSE THE BUTTONS ON THE STEERING WHEEL WOULD NOT TOGGLE THROUGH AS IT SHOULD. SINCE I WAS 100 MILES FROM HOME I DECIDED TO PRESS THE ONSTAR BUTTON FOR ASSISTANCE. THE ONSTAR BUTTON WOULD NOT WORK EITHER -- PRESSED IT SEVERAL TIMES, BUT NOTHING WOULD HAPPEN. THEN I WAS LOCKED IN THE CAR AND COULDN'T GET OUT. I USED THE APP TO UNLOCK THE DOORS. I USED MY CELL PHONE TO CALL ONSTAR FOR ASSISTANCE. WAS TOLD TO PUT THE KEY FOB ON SOME TYPE OF TRAY TO "RESET" IT. THERE IS NOTHING LABELED IN THE CAR, NOR IS THERE IS ANYTHING IN THE OWNER'S MANUAL TO GUIDE ONE TO FIND THE TRAY. I WAS TRANSFERRED TO GM ROADSIDE ASSISTANCE FOR HELP. WAS TOLD TO PLACE THE KEY FOB IN A CUP HOLDER (NEAR THE FRONT OF THE CONSOLE AREA). I HAD ALREADY DONE THIS (OUT OF HABIT THIS IS WHERE I PLACE THE KEY WHEN I AM DRIVING). THIS RESET THE KEY FOB AND I WAS ABLE TO START THE CAR. IT WASN'T UNTIL THE KEY FOB WAS RESET AND I WAS ABLE TO RESTART THE VEHICLE THAT THE ONSTAR SERVICE WOULD WORK PROPERLY. THE CAR IS AT THE DEALERSHIP, AGAIN, SEE PREVIOUS NHTSA REPORT. THEY CAN FIND NO CODES TO INDICATE WHAT HAPPENED. THIS CAR IS A LEMON AND I WANT A NEW VEHICLE. IT HAS 5000 MILES ON IT. IT HAS SPENT 7 WEEKS OF THE 4 MONTHS I HAVE OWNED THE VEHICLE IN THE SHOP! HOW DO I GET THEM TO FIX THESE ISSUES SO I CAN RELY ON MY VEHICLE? IT IS UNSAFE AND I CAN'T DEPEND UPON IT TO GET ME WHERE I NEED TO GO! *TR

JUST RECEIVED A RECALL LETTER OF SOME FORM FOR MY 2016 CHEVY CRUZ STATING THAT A FIRE MAY START WHEN THE D.C./D.C. CONVERTER IS POWERED DUE TO A RESISTIVE SHORT OCCURRING DUE TO ELECTRICAL/ LIGHTING PROBLEMS I BELIEVE THE LETTER DESCRIBES IT BETTER THEN I CAN. THE PROBLEM I HAVE IT THE LETTER STATES THAT CHEVROLET WILL PAY FOR A TEMP FIX IF I TAKE IT TO MY DEALERSHIP BEFORE JAN.31ST BUT AFTER THAT ANY PROBLEMS DUE TO THIS MANUFACTURING ERRROR WILL COME OUT OF MY POCKET. I HAVE TWO CHILDREN AND MY WIFE WHO USE THE VEHICLE OBVIOUSLY THIS IS A SERIOUS RISK FOR MY FAMILY THAT NEEDS TO BE PERMANTLY FIXED BY CHEVROLET NOT TEMPORALLY PREVENTED

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WITHOUT WARNING, THE VEHICLE HAD AN INTERNAL LEAK THAT SATURATED THE REAR OF THE VEHICLE, THE FLOORING, THE ELECTRONIC COMPONENTS, AND CAUSED VARIOUS SHORTS WITHIN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE'S INNER COMPONENTS WERE DAMAGED DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250.