2011 CHEVROLET CRUZE Complaints

WHILE DRIVING TO WORK I RECEIVED THE TURN OFF AC ENGINE TO HOT WARNING.THE TEMPERATURE OUTSIDE WAS IN THE 50'S. PULLED OVER AND SAW THE COOLANT WAS LOW,ADDED COOLANT BUT IT WOULDN'T STAY IN THE TANK. TOOK THE CAR TO ARROWHEAD CHEVROLET IN PEORIA,AZ AND WAS TOLD IT WAS THE WATER OUTLET HOUSING LEAKING AND COST TO REPLACE WAS $490.00, THE CAR HAS 69,000 AND SHOULDN'T BE HAVING THIS ISSUE,THE DEALERSHIP COULD CARE LESS,CALLED GM WARRANTY AND WAS TOLD BASICALLY TOO BAD AND WE ARE SORRY BUT IT'S NOT UNDER WARRANTY AND WE WILL NOT PROVIDE COST ASSISTANCE FOR THE REPAIR. CURRENTLY THERE IS A RECALL FOR THE COOLANT LEAKING AT THE WATER PUMP,BUT GM FEELS IT SHOULDN'T COVER THE WATER OUTLET HOUSING. I'M SURE IT'S LEAKING FROM THE WATER PUMP BUT THE SERVICE MANAGER JUST WANTED TO MAKE A DOLLAR OFF A POOR SINGLE MOM. SHAME ON GM FOR KNOWING THE ISSUE WITH THE COOLANT LEAKING ISN'T JUST RELATED TO THE WATER PUMP BUT THE WHOLE COOLING SYSTEM!! *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT A BURNING ODOR EMITTED INTO THE VEHICLE THROUGH THE HEATING AND AIR CONDITIONING SYSTEMS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER SEVERAL TIMES; HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.

THIS VEHICLE SAFETY COMPLAINT IS IN REGARDS TO MY 2011 CHEVROLET CRUZE LT, WHICH WAS SERVICED AT OURISMAN CHEVROLET OF BOWIE, A GENERAL MOTORS (GM) AUTHORIZED DEALER, FOR THE REPAIR OF MY VEHICLE. I INCURRED CHARGES FOR UNWARRANTED MAINTENANCE REPAIRS ON THE FOLLOWING DATES SEPTEMBER 26-OCTOBER 5, 2016 ($134.95 AND $139.07 (COST FOR A NEW BATTERY)), APRIL 26, 2016 (WARRANTY COVERED REPAIRS), APRIL 11, 2016 ($590.92), AND APRIL 14, 2015 ($382.14) THAT NEVER ADDRESSED THE SAFETY COMPLAINTS I MADE, ALL OF WHICH WERE HANDLED BY SERVICE ADVISOR BUDDY REIO. ON THESE DATES, I TOOK MY VEHICLE TO BE SERVICED FOR EXPERIENCING HAZARDOUS ISSUES WITH ITS ELECTRICAL SYSTEMS AND REDUCED ENGINE ACCELERATION WHILE I WAS DRIVING BETWEEN 40-55 MILES PER HOUR. WITHOUT WARNING, MY VEHICLE'S SPEED WOULD DECELERATE (BOTH ON THE HIGHWAY AND RESIDENTIAL ROADS) AND MY CAR DOORS WOULD BEGIN TO LOCK AND UNLOCK UNCONTROLLABLY WITH ERROR MESSAGES 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' DISPLAYING ON MY DASHBOARD. AFTER ABOUT 30 SECONDS OF THIS CONDITION, MY CAR WOULD RESUME NORMAL FUNCTIONING. I INCURRED $1,247.08 IN UNWARRANTED REPAIRS FOR MY VEHICLE, WHICH WAS NEVER PROPERLY DIAGNOSED, LEADING TO MY VEHICLE SHUTTING DOWN WHILE I WAS DRIVING IT ON OCTOBER 22, 2016. ON OCTOBER 22, 2016 AT 3:20 P.M., WHILE DRIVING ON A BUSY THOROUGHFARE, MY CAR DECELERATED AND ERROR MESSAGES DISPLAYING 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' SHOWED. AFTER APPROXIMATELY 30 SECONDS, THE CAR BEGAN TO SHUT DOWN AND I MANAGED TO STEER IT OUT OF THE WAY OF ONCOMING TRAFFIC. I IMMEDIATELY CONTACTED CHEVROLET'S ROADSIDE SERVICE AND INFORMED THE REPRESENTATIVES THAT MY ENGINE WOULD NOT START AND I WAS STUCK ON THE SIDE OF THE ROAD.

I WAS DRIVING ON LOCAL HIGHWAY. STOPPED AT LIGHT. WHEN I STARTED TO MOVE FORWARD AGAIN THE TRANSMISSION WOULDN'T SHIFT PAST 2ND GEAR. THE VEHICLE WOULDN'T ACCELLERATE OVER 30 MPH. PULLED OVER TO THE NEAREST PLACE. TURNED OFF THE CAR AND TURNED IT BACK ON. TRIED TO BACK UP, BUT REVERSE WOULD NOT WORK. PUSHED IT OUT OF THE PARKING SPOT CAR WOULD ONLY MOVE FORWARD UP TO 30 MPH. NOTHING PAST 2ND GEAR AND STILL NO REVERSE. MANUAL ASPECT OF CAR WAS SAYING COULD NOT SHIFT. SERVICE ENGINE LIGHTS CAME ON. CODE READ TRANMISSION MODULE. PER TECH, WAVE PLATE CAME APART AND CONTAMINATED THE WHOLE TRANSMISSION, SOLINOIDS AND CONTROL BOARD RESULTING IN NEED FOR COMPLETE TRANS OVERHAUL, SOLINOIDS AND CONTROL BOARD REPLACEMENT AND REPROGRAMMING - $3400! GM WOULD NOT HELP, EVEN THOUGH KNOWN ISSUE.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE AIR CONDITIONER INDICATOR ILLUMINATED AND THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS HOT. THE VEHICLE WAS TAKEN A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING OUTLET PIPE WAS LEAKING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 76,000.

WHILE DRIVING IN TOWN I TOOK OFF FROM A STOPLIGHT AND MY CAR ALL OF SUDDEN DID NOT HAVE DRIVE, IT JUST REVVED. COULD NOT GET IT TO MOVE FORWARD AT ALL. CAR NEVER SHIFTED RIGHT TO BEGIN WITH. WE HAD REVERSE GEAR BUT NO FORWARD. CHANGED TRANSMISSION AND TCM AND THE CAR WILL MOVE BUT CONTINUES TO REV TO HIGH. CANNOT DRIVE THE CAR THE WAY IT IS. CAR ONLY HAS 55000 MILES ON IT.

AS I WAS DRIVING ON THE HIGHWAY, IT WAS RAINING VERY HARD AND I HAD MY WIPERS ON THE HIGHEST SPEED. SUDDENLY THE DRIVER SIDE WIPER STAYED IN THE VERTICAL POSITION AND WOULD NOT MOVE. I COMPLETELY LOST VISIBILITY ON THE DRIVER SIDE AND HAD TO LEAN OVER TO THE PASSENGER SIDE AS THIS WIPER WAS STILL WORKING. THE HIGHWAY (ROUTE 95) HAD A VERY SMALL BREAKDOWN LANE WHICH I DID NOT FEEL COMFORTABLE PULLING INTO DUE TO THE LACK OF SPACE AND VISIBILITY. WHEN I EVENTUALLY GOT TO MY DESTINATION I NOTICED THROUGH THE WIPER COVER THAT THE WIPER ELBOW APPEARED TO BE DISCONNECTED. I BROUGHT MY CAR TO THE DEALERSHIP TODAY AND THEY DISCOVERED THE WIPER TRANSMISSION WAS BROKEN. THEY MENTIONED THAT THIS VERY ISSUE CAME UP WITH CHEVY EQUINOXES AND THEY WERE CURRENTLY UNDER RECALL. ULTIMATELY I WAS CHARGED $228.05 AFTER PARTS, LABOR, AND TAXES.

I HAVE BEEN HAVING SEVERAL ISSUES LATELY THAT ARE NOT COVERED UNDER WARRANTY WITH MY CAR. POWER TRAIN ISSUES, STABILITY ISSUES, SENSOR ISSUES. THESE ISSUES HAVE HAPPENED ON AND OFF AND SOME HAVE BEEN FIXED BEFORE AND THEY KEEP GETTING WORSE. THE CAR STARTS SHAKING REALLY BAD WHEN I AM DRIVING. IT DOES NOT FEEL SAFE. *TR

SINCE PURCHASING THIS VEHICLE THERE HAS ALWAYS BEEN A HESITATION IN THE ACCELERATION AND "ENGINE JERKING". I ORIGINALLY REPORTED WITHIN THE FIRST APPROX 6 MONTHS OF OWNING THE VEHICLE. THE SERVICE CENTER HAD THEIR TRANSMISSION SPECIALIST DRIVE THE VEHICLE AND I WAS TOLD "THAT IS JUST HOW IT DRIVES. I TOLD THEM ON A SECOND TIME ABOUT THE ONGOING ISSUES AND WAS DISMISSED. LAST YEAR I STARTED GETTING THE "SERVICE STABILITRAK" ERROR AND THE JERKING AND LACK OF ACCELERATION AND HESITATION HAS GOTTEN INCREASINGLY WORSE. THIS IS A SAFETY CONCERN AS TRYING TO GO FROM A STOPPED POSITION AND GOING THROUGH AN INTERSECTION IT WILL LAG AND CAN CAUSE A DELAY ALSO DRIVING DOWN THE ROAD IT WILL JERK AND ALMOST FEEL LIKE I COULD LOSE CONTROL OF THE CAR. I OFTEN ALSO GET A SMELL OF THE COOLANT THAT GOES THROUGH MY CAR. I HAVE HAD ALL RECALLS IN THE PAST TAKEN CARE OF, BUT THE STABILITRAK IS AN ONGOING ISSUE THAT IS VERY CONCERNING FOR THE SAFETY OF MYSELF AND MY DAUGHTER AS A PASSENGER IN THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASE OF THE VEHICLE 05/2011 ONLY INCREASING IN SEVERITY. *TR

I WAS DRIVING TO WORK ON OCT 10, 2016, A BIT BEFORE 3:30 PM ON THE BELT PARKWAY IN BROOKLYN NY. I WAS GOING SLOWLY AS THERE WAS HEAVY TRAFFIC. I HAD BEEN DRIVING FOR 90 MINUTES WHEN I TURNED ON THE AC AND IMMEDIATELY NOTICED A STRONG BURNING SMELL, SO I TURNED THE AC OFF. A FEW MOMENTS LATER I NOTICED WISPS OF WHITE SMOKE COMING FROM UNDER THE HOOD OF THE CAR. BY THE TIME I WAS ABLE TO PULL OVER (LESS THAN 2 MINUTES) HEAVIER WHITE THEN GRAY SMOKE BEGAN POURING OUT AND VARIOUS WARNING LIGHTS CAME ON IN THE DASHBOARD. I GOT OUT, GRABBED MY BELONGINGS AND CALLED 911 WITHIN 3 MINUTES OF PULLING OVER. AN OFF DUTY FIREMAN ATTEMPTED TO ASSIST WITH A FIRE EXTINGUISHER BUT IN MINUTES THE FRONT OF THE CAR WAS ABLAZE. FIREFIGHTERS RESPONDED QUICKLY BUT THE FRONT OF THE CAR WAS ENGULFED IN FLAMES AND IT IS A TOTAL LOSS AT 67,000 MILES. IN 4 YEARS OF OWNING THIS CAR I HAD 3 RECALLS (ONE FOR ENGINE FIRE) AND MULTIPLE LETTERS FROM CHEVY OF OTHER ISSUES THAT MIGHT ARISE (THE LAST WAS FOR THE ACCELERATOR PEDAL POSSIBLY COMING OFF). I'VE NEVER HAD A CAR WITH THIS MANY ISSUES.