2011 CHEVROLET CRUZE Complaints
View complaints related to 2011 CHEVROLET CRUZE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 710 complaints submitted for the 2011 CHEVROLET CRUZE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 CHEVROLET CRUZE- ROSSVILLE, IN
I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM STOPPED OR NEARLY STOPPED AND ACCELERATE TO GO AGAIN, THE TRANSMISSION JUST REVS AS IF IT IS IN NEUTRAL. THIS IS NOT SAFE - MAKE ME A PRIME CANDIDATE FOR A REAR-END COLLISION. WHEN TRAVELING AT CRUISING SPEED OF 50-60MPH, IT IS CHOPPY AND SHIFTING WHEN YOU WOULD NOT EXPECT IT TO SHIFT. WHEN COMING TO A FAST STOP, IT CLUNKS AND THEN LUNGES - SO FIRM PRESSURE ON THE BRAKE PEDAL IS NECESSARY NOT TO HIT THE CAR IN FRONT OF ME. I HAVE HAD THE CAR INTO THE CHEVY DEALERSHIP 5 TIMES NOW AND AM TOLD THAT SINCE THE CHEVY MECHANIC CANNOT DUPLICATE THE PROBLEMS AND THERE ARE NO LIGHTS ON THERE IS NOTHING THAT CAN BE DONE. AND IT IS CURRENTLY IN THE SHOP RIGHT NOW FOR THE ABOVE PROBLEMS FOR THE 5TH TIME. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- RALEIGH, NC
WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE AFTER THE TURN, IT LOOSES POWER.
Source: PORTABLE SAFETY COMPLAINT FORM -
2011 CHEVROLET CRUZE- CLINTON TWP, MI
ON 10/11/2012, AND 10/18/2012, AND 11/20/2012 I EXPERIENCED "DRAGGING" WHILE ATTEMPTING TO ACCELERATE. THE CAR ACTED AS IF IT DIDN'T WANT TO GO INTO THE NEXT GEAR. EVENTUALLY IT DID, BUT NOT BEFORE STRUGGLING TO DO SO. I HAD IT TOWED TO THE DEALERSHIP ALL 3 TIMES AT THEIR EXPENSE BECAUSE IT WAS STILL UNDER WARRANTY. THE CAR HAS BEEN SERVICED 3 TIMES FOR THE SAME ISSUE, BUT IT HASN'T BEEN COMPLETELY RESOLVED. 90% OF THE TIME THERE IS STILL SOME HESITATION SOMEWHERE BETWEEN 13 TO 45 MPH. SO MUCH SO THAT EVEN A PASSENGER HAS FELT IT UPON OCCASION. I DON'T FEEL SAFE IN THIS VEHICLE AT ALL TIMES AND I'M WORRIED THAT I'LL EVENTUALLY BE STRANDED AGAIN. EVEN THOUGH IT'S BEEN SERVICED 3 TIMES I STILL HAVE NO PEACE ABOUT THE SITUATION BECAUSE THE CAR IS STILL MALFUNCTIONING. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- KITTANNING, PA
I WAS VERY SLOWLY BACKING OUT OF MY PARKING SPACE AT WORK AND THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. THIS HAPPENED TO ME 4 TIMES WITHIN A 7 MONTH PERIOD, 3 TIMES WERE IN THE WINTER WHEN I WOULD BE BACKING OUT OF A DRIVEWAY BUT I HAD ASSUMED IT WAS DUE TO THE SLICK ROAD CONDITIONS THAT WE HAD BUT I WAS APPARENTLY WRONG. I AM SCHEDULED TO HAVE MY VEHICLE LOOKED AT ON 5/31 AND I AM HOPING THAT THEY REPAIR IT AT NO COST BECAUSE I FEEL IT IS A DEFECT. I DON'T FEEL THAT IT IS MY BRAKE PADS THAT COULD BE BAD BECAUSE ANY OTHER TIME THE CAR WILL STOP ON A DIME, THERE IS NO BRAKING NOISES OR ABNORMAL FEELING IN THE BRAKES AT ANY OTHER TIME. THINKING BACK IT ONLY SEEMS TO HAPPEN WHEN I DON'T LET MY CAR SIT AND IDLE FOR A FEW MINUTES BEFORE I START GOING. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- BELLEFONTE, PA
I PURCHASED MY NEW CAR IN MAY OF 2011, MY FIRST YEAR I HAD NO PROBLEMS. MY SECOND YEAR I HAVE LOST BRAKES TOOK IT TO DEALER AND THEY REPLACED MY BRAKE SWITCH. AND NOW IT IS HAVING SHIFTING ISSUES. IT REVS HIGH WHEN REMOVED FROM PARK TO DRIVE WHEN YOU LEFT OFF THE BREAK IT JERKS HARD THROWING YOU BACK INTO THE SEAT. IT ALSO LOSES POWER. IF IM STOPPED AND TRY TO PULL OUT IT DOES NOT WANT TO GO. IT HESITATES THEN IT WILL TAKE OFF QUICKLY. THE HESITATION IS VERY UN SAFE. I HAVE BEEN ALMOST HIT BY AN ON COMING CAR DUE TO IT. LUCKILY IT TOOK OFF SO NO ACCIDENT THAT TIME. I DO NOT TRUST IT. I RECENTLY LOST POWER GOING UP HILL AROUND A TURN I WAS ACCELERATING BUT LOSING SPEED. I COMPLETELY LEFT OFF THE ACCELERATOR AND REAPPLIED IT WAS A SLOW RESPONSE BUT FINALLY TOOK OFF AND DROVE. IT IS NOT SHIFTING PROPERLY. I HAVE AN AUTOMATIC. IT JUST SEEMS HARD SHIFTING AND JERKY WHEN IT DOES SHIFT. THIS IS A MAJOR ISSUE. SOMEONE IS GOING TO GET KILLED FROM THE SLUGGISH DELAY THESE VEHICLES ARE HAVING THEN GM WILL BE SUED. MINE SEEMS TO BE GETTING WORSE YESTERDAY 20 MAY 2013 WAS THE FIRST FOR LOSE OF POWER UP HILL. I HAVE NOT YET HAD MY BACK TO DEALER OVER THIS ISSUE BUT SINCE IT IS GETTING WORSE AND ACTING UP MORE OFTEN I WILL TAKING IT IN AND SEE WHAT THEY SAY ABOUT IT. *TR
Source: NHTSA WEB SITE -
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2011 CHEVROLET CRUZE- PORT-LOUIS, MI
I HAVE A BIG PROBLEM WITH MY CHEVROLET CRUZE WHICH IS COMMERCIALIZED IN MAURITIUS, SINCE MARCH 2013 THERE R A LOT OF VIBRATIONS AND I HAVE BEEN TO THE DEALER ALMOST 10 TIMES AND THEY HAVE CHANGE TWICE THE A/C COMPRESSOR BUT STILL THE VIBRATIONS IS GETTING WORST EVERYDAY, AND THIS IS REPRESENTING A DANGER FOR ME AND MY FAMILY. THE DEALER IN MAURITIUS IS COVERING UP ALL THE MANUFACTURING FAULT THAT THE CAR HAVE, AND THIS MORNING I HAVE BEEN TO THE DEALER AND THE MECHANICS HAS FEEL THE VIBRATION AND THEY TOLD THEIR BOSS THAT THERE IS NO PROBLEM , THEY HAVE TOLD LIES AND IT IS A VERY SERIOUS AS THEY R PUTTING PEOPLE LIVES IN DANGER AS THE VIBRATIONS WILL DAMAGE THE CAR AND THUS CAN CAUSE DEPTH IN ACCIDENTS. U HAVE TO CONTACT GM AS I HAVE CALL THEM AND THEY ARE AWARE OF THE PROBLEMS BUT THE DEALER IS COVERING UP OTHERWISE THEIR CAR WILL STOP SELLING. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- PLEASANT PERRY , WI
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CHEVROLET CRUZE- CHILDRESS, TX
THE CAR HAS BEEN RUNNING GREAT AND ON SUNDAY I NOTICED THAT IT SEEMED TO BE RUNNING AWAY WITH ITSELF AND SOUNDED LIKE THE AIR CONDITIONER WAS ON WHEN IT WAS NOT. TOOK IT TO A SHOP HERE WITH STANLEY AUTO GROUPS PERMISSION , THEY HAD THE MECHANIC PUT A MACHINE ON IT AND IT CAME UP WITH A CODE AND THE STANLEY AUTO GROUP PERSON TOLD HIM IT WAS A THERMOSTAT PROBLEM. I WORK AT A CHURCH AND MY PASTOR LOOKED IT UP AND FOUND THERE WAS A RECALL FROM THE NHTSA. I THEN CALLED A CHEVROLET DEALER AND HE SAID THERE WAS NO RECALL. I THINK THE CHEVROLET DEALERSHIP IS GIVING ME THE RUN AROUND BECAUSE THERE HAVE BEEN SEVERAL RECALLS SINCE I BOUGHT THE AUTO IN SPETEMBER OF 2012 AND HAVE NEVER GOTTEN A RECALL NOTICE. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- WILLOW SPRING, NC
I WAS LEAVING MY DRIVEWAY WHEN I TRIED TO STOP AT THE END. THE BRAKE PEDAL FELL TO THE FLOOR AND THE CAR KEPT ROLLING. I AM SO THANKFUL THAT I WAS NOT ON THE INTERSTATE OR HAVING TO MAKE A SUDDEN STOP. I HAD IT TOWED BY AAA TO THE DEALERSHIP. I WAS TOLD BY THE DEALERSHIP THAT MY BRAKE BOOSTER WAS BAD AND THAT THERE IS A BULLETIN OUT ABOUT HARD BRAKING. THEY ORDERED THE PART AS THEY DO NOT KEEP IT IN STOCK. THEY ARE SUPPLYING ME WITH A RENTAL WHILE I WAIT FOR THE CAR TO BE FIXED. I WILL KEEP YOU UPDATED AS TO IF THEM REPLACING THE BRAKE BOOSTER FIXES THE ISSUE. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- FAYETTE, MS
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED AND THE TEMPERATURE GAUGE WENT FROM NORMAL TO EXTREMELY HOT IN MATTERS OF SECONDS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE COOLANT NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 35,000. *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE