2011 CHEVROLET CRUZE Complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE.

COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSEA AND ONSET HEADACHES. THERE IS A FILM ON THE WINDOW.THE DEALER'S SHOP FOREMAN AND SERVICE WRITER HAS WITNESS THIS SMELL. VERY CONCERNED ABOUT THE HAZARDS OF THIS VAPOR. WE HAVE REQUESTED ON MULTIPLE TIMES TO RECEIVE A COPY OF THE MATERIAL SAFETY DATA SHEET AND CHEVROLET HAS NOT BEEN FORTH COMING. IT HAS BEEN A YEAR AND A HALF AND NO RESOLUTION. PLEASE HELP. *TR

I PURCHASED MY VEHICLE NEW AND I AM THE ONLY OWNER/ DRIVER. THE TRANSMISSION HAS ALWAYS BEEN JERKY AND LAGGING. IT HAS BEEN TO THE DEALER MULTIPLE TIME FOR SERVICE. WHEN YOU PRESS THE ACCELERATOR THERE IS A LAG BEFORE THE VEHICLE ACCELERATES. IT IS NOT A SMOOTH RIDE. THE TRANSMISSION SHIFTS AT VERY HIGH RPM'S. WHEN IT DOES SHIFT IT IS VERY ROUGH! *TR

STEERING STICKS JUST LEFT OF CENTER, TYPICALLY AT FREEWAY SPEEDS, BUT ALSO AS LOW AS 40 MPH. STICK IS INTERMITTENT AND WEAK ENOUGH THAT IT DOES NOT CURRENTLY PRESENT A DANGER TO OPERATING THE VEHICLE SAFELY. STEERING MUST BE HELD STATIONARY FOR IN EXCESS OF 2-3 SECONDS JUST LEFT OF CENTER FOR THE STEERING TO STICK. WEAVING OR SWAYING THE CAR LEFT TO PROVIDE PROVIDES SMOOTH AND DIRECT STEERING INPUT. THE ISSUE HAS BECOME MORE INTERMITTENT WITH COLDER WEATHER, TYPICALLY REQUIRING LONGER DRIVES FOR THE ISSUE TO REAPPEAR. *TR

2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE MALFUNCTION. *SMD THE CONSUMER STATED AS SHE TURNED INTO A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED, GIVING HER NO TIME TO REACT, WITH APPLYING THE BRAKE. THE CONSUMER HIT A PLANTER BOX, WHICH STOPPED HER FROM CRASHING INTO A WALL. *JB

I HAVE A 2011 CHEVY CRUZE LTZ AND I WAS JUST WONDERING IF IT WAS NORMAL IN THE COLD WEATHER THAT THE RPM GAUGE GOES ALL THE WAY UP TO 3500 RPMS BEFORE SHIFTING INTO THE NEXT GEAR? *TR

MY 2011 CHEVY CRUZE HAS AN ERRATIC SHIFTING TRANSMISSION. AT TIMES IT IS CONFUSED AND HUNTS FOR GEARS. AT OTHER TIMES, IT HAS BANGED INTO GEAR. MOST OF MY DRIVING IS IN STOP AND GO TRAFFIC AND NOT HIGHWAY DRIVING. THE SCARIEST PART IS THE LACK OF ACCELERATION AT TIMES WHEN STEPPING ON THE GAS. SEVERAL MONTHS AGO, WHILE EXITING A SHOPPING CENTER, I ALMOST GOT HIT BY A BUS I WAS A LITTLE INTO THE ROAD AND HAD TIME TO GO BEFORE THE BUS GOT TO ME, BUT WHEN I STEPPED ON THE GAS, NOTHING HAPPENED! LUCKILY, THE BUS HAD ROOM TO GO AROUND ME! I HAVE COMPLAINED TO THE DEALER MANY TIMES ABOUT THIS SITUATION, BUT AM TOLD THERE IS NO NEW UPDATE OR TRANSMISSION REFLASH FROM GM. SO, I THOUGHT IT WAS TIME TO STEP THINGS UP BECAUSE I DID A LOT OF RESEARCH ON THE INTERNET CONCERNING THIS VERY TRANSMISSION ISSUE AND LACK OF ACCELERATION FOR THE 2011 CRUZE AND IT SEEMS TO BE A COMMON COMPLAINT OF MOST 2011 CRUZE OWNERS UNLESS THEY HAVE HAD SOMETHING CALLED A TRIFECTA TUNE DONE TO THEIR CARS, AT THEIR OWN EXPENSE. THEY CLAIM THIS PROCEDURE "CURES" THE SHIFTING PROBLEM. FIRST OFF, MY CAR IS A LEASE, SO I CANNOT MODIFY MY CAR IN ANY WAY. SECONDLY, WHY SHOULD I PAY HUNDREDS TO FIX SOMETHING THAT IS GM'S PROBLEM. ABOUT SIX MONTHS AGO, I CONTACTED GM CUSTOMER SERVICE. FROM ABOUT JULY, 2012 TO NOV. I HAVE BEEN HOOKED UP WITH THREE DIFFERENT PEOPLE WHO WERE WITH THE EARLY RESPONSE TEAM IN THE BUSINESS RESOURCE CENTER. THERE WERE A TON OF PHONE CALLS FROM THEM, BUT IT WAS ALL TALK AND NO ACTION EXCEPT FOR A NEW TCM THAT WAS INSTALLED IN AUG. AT 10,196 MILES. THAT DID NOTHING TO IMPROVE THE TRANSMISSION SHIFTING. I THEN CONTACTED GM CORPORATE ON NOV. 7TH TO EXPLAIN MY PROBLEM. FROM THEN UNTIL TODAY, JAN.21, 2013 I DEALT WITH A GENTLEMEN. FINALLY, ON JAN. 15, AN ENGINEER WAS SENT TO MY DEALER. CONCLUSION- LIKE EVERYONE ELSE WITH THIS PROBLEM- "OPERATING AS DESIGNED"! I FEEL THIS IS A SAFETY ISSUE

THERE IS KNOCKING NOISE IN THE REAR OF THE VEHICLE. A LETTER FROM CHEVY STATES THAT THEY KNOW THERE IS A PROBLEM BUT THEY DON'T KNOW HOW TO FIX IT. #PIC5726 THE CAR HAS BEEN IN THE SHOP 4 TIMES FOR THIS STARTING AT ABOUT 16,000 MILES. I HAVE ONLY HAD THE CAR FOR 1.5 MONTHS. TAKING THE CAR BACK TO SHOP ON 1/17/2013 FOR THE HEATER AND A GRINDING NOISE WHEN PUSHING THE GAS PEDAL DOWN.

THE CAR HAS PROBLEMS WITH ACCELERATION. IT POSES A SAFETY CONCERN ESPECIALLY WHEN CROSSING TRAFFIC AND OR PASSING ANOTHER CAR. YOU CAN BE DRIVING THE CAR AND IT WILL LITERALLY LOSE POWER- AND THEN YOU HAVE TO PRESS THE PEDAL TO THE FLOOR- AND HOPE IT GOES. SOMETIMES THE CAR WILL SOUND AS IF IT IS IN IDLE MODE WHEN IN DRIVING THE CAR. WHEN YOU START THE CAR AND BEGIN DRIVING IT JERKS AND IT LUNGES- IT FEELS LIKE YOU ARE BOUNCING AROUND. THE CAR STILL HAS ITS MANUFACTURES WARRANTY AND I HAVE HAD IT AT THE DEALER'S AUTO SHOP ON SEVERAL OCCASIONS- ONE GUY THERE BELIEVES SOMETHING IS WRONG WITH THE CAR BUT IS NOT ABLE TO FIND WHAT IT IS. UNFORTUNATELY, I AM TOLD THERE IS NOTHING WRONG WITH THE CAR AND THAT IS THE "CHARACTERISTICS" OF THAT CAR DUE TO THE TURBO. I DISAGREED. I BELIEVE IT POSES A SAFETY ISSUE- I HAVE NEVER TOLD MY MOTHER BEFORE THE FOLLOWING ABOUT A CAR. "IF I DIE IN THIS CAR SHE BETTER START LOOKING AT GENERAL MOTORS." I HAVE NEVER FELT SO UNSAFE IN A CAR- AND THE MAIN REASON I PURCHASED THE CAR WAS FOR ALL ITS SAFETY FEATURES. IRONIC. I HAVE READ THE SAME COMPLAINTS ON THE WEB- UNFORTUNATELY IT WILL NOT BE ADDRESSED UNTIL SOMEONE IS EITHER DEAD OR SERIOUSLY INJURED FOR GM TO ADDRESS THESE COMPLAINTS. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE WITH THE GEAR SHIFTED IN PARK AND THE ENGINE IN OPERATION. THE CONTACT WAS STANDING ON THE PASSENGER'S SIDE OF THE VEHICLE AND WITHIN SEVERAL MOMENTS, THE VEHICLE ROLLED AWAY IN REVERSE. THE CONTACT ATTEMPTED TO RE-ENTER THE VEHICLE ON THE DRIVER'S SIDE AND THE VEHICLE BEGAN TO DRAG HER UP AGAINST A CONCRETE POLE. THE CONTACT LANDED ON THE GROUND WHERE THE FRONT DRIVER'S SIDE TIRE WAS AND THE VEHICLE THEN DROVE OVER HER LEFT FOOT. THE CONTACT'S LEFT ARM SUSTAINED A SEVERE FRACTURE TO THE RADIUS AND HUMERUS. THE CONTACT ALSO SUSTAINED NERVE DAMAGE TO THE LEFT FOOT. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE EXTERIOR BODY DAMAGES WERE REPAIRED. SOME TIME LATER, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V273000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION-PRNDL). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE AND THE VIN WAS UNAVAILABLE.