2011 CHEVROLET CRUZE Complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSISTENTLY ILLUMINATED, SHOWING THAT THE AIR BAGS WERE DISENGAGED WHEN A PERSON WAS SITTING IN THE PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT WAS THE DESIGN OF THE VEHICLE. THERE WAS NO RECALLS FOR THE FAILURE. THERE WAS A TECHNICAL SERVICE BULLETIN AVAILABLE FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10042288 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,700.

RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVING THE ENGINE AND WIRING LEFT UNPROTECTED TO THE ELEMENTS ON THE ROADS.ALL THEY HAD TO DO WAS CUT A ACCESS HOLE IN THE PLATE TO GET TO THE OIL DRAIN PLUG /HONESTLY IT LOOKS LIKE IT WAS DONE IN SUCH A HURRY TO JUST SAVE A FEW DOLLARS . 8 CALLS LATER , THEY ALL SAID THE SAME THING,THAT IS HOW THE ENGINEERS SAID TO DO THE REPAIRS. SORRY THAT ALL WE CAN DO FOR YOU,CHEVROLET THANKS YOU FOR YOUR CONCERNS. *TR

I HAVE A 2011 CRUZ LT. I HAVE NOTICED A WEIRD SMELL WHEN USING THE AC. ONLY JULY 9TH, 2012 I HAD A WARNING THAT SAID "TURNING OF AC DUE TO OVERHEAT" THE CAR WAS NOT OVERHEATING. 5 HOURS LATER I TURNED THE CAR ON AND THE CHECK ENGINE LIGHT WAS ON AND THE ENGINE/FAN WAS MAKING A LOUD NOISE WHILE RUNNING, WHICH SOUNDED LIKE A HUGE FAN. I CALLED ONSTAR THEY SAID THEY LOCATED AN "ENGINE COOLING SYSTEM PROBLEM" TO TURN OFF THE CAR AND TO HAVE IT TOWED TO THE DEALERSHIP. WHICH I DID. THE DEALERSHIP SAID MY CAR WAS JUST OUT OF ANTIFREEZE AND THEY ADDED MORE TO IT. I HAVE LOOKED ONLINE I'M NOT THE ONLY PERSON WITH THIS PROBLEM. WHAT AM I SUPPOSED TO DO, JUST KEEP ANTIFREEZE WITH ME AT ALL TIMES? THERE MUST BE A LEAK SOMEWHERE FOR IT TO BE EMPTY. *TR

HAVE HAD THE CAR LESS THAN 1 YEAR AND HAD 50 MILES ON THE CAR WHEN I BOUGHT IT 8/2011. ON 6/19/2012 TRAVELING ON THE HIGHWAY AT 65 MILES AN HOUR MY 2011 CHEVY CRUZE (14,500 MILES) SUDDENLY BEGAN SLOWING AND THE ENGINE WAS REVVING HIGH. I PULLED OVER AND A LIGHT ON THE DASH APPEARED INDICATING "EMISSIONS PROBLEMS" ACCORDING TO THE MANUAL. IT IS AN AUTOMATIC TRANSMISSION BUT THE CAR DIDN'T WANT TO SHIFT ANY HIGHER THAN 3RD GEAR AND WOULD GO NO FASTER THAN 30-35 MILES AN HOUR WITHOUT REVVING IN THE DANGER ZONE. CAR WAS TOWED TO DEALER. THE TRANSMISSION CONTROL MODULE FAILED. $1300 FOR THE PART PLUS LABOR COSTS AND NOT COVERED BY WARRANTY. WORRIED IT MAY OCCUR AGAIN BECAUSE I AM FINDING SIMILAR STORIES POSTED ONLINE.

INSIDE REAR VIEW MIRROR SEEMS LOSE AND WILL VIBRATE/SHAKE WHILE DRIVING OVER BUMPS AND WHEN THE RADIO IS TURNED ON, MAKING IT DIFFICULT TO HAVE A CLEAR VIEW OF WHAT'S BEHIND THE CAR. DEALER LOOKED AT IT AND SAID THERE WAS NOTHING THAT CAN BE DONE TO FIX IT. *TR

WHEN IN REVERSE THE BRAKES WERE PUSHED TO THE FLOOR BUT THE CAR CONTINUED TO ROLL BACKWARDS. IT WAS PUT INTO DRIVE AND BACK INTO REVERSE AND THEY WORKED PROPERLY. VEHICLE WAS TAKEN TO DEALERSHIP BUT ISSUE COULD NOT BE RECREATED. PROBLEM CONTINUES RANDOMLY, MOSTLY WHEN THE CAR HAS BEEN USED, PARKED, AND THEN USED AGAIN (COMING HOME FROM WORK). ON 6-22-12 THE CAR WAS BACKED OUT OF THE DRIVEWAY AND PUT INTO DRIVE, WHILE MY HUSBAND PULLED UP TO OUR MAILBOX THE BRAKE WAS PUSHED DOWN TO THE FLOOR AND THE CAR CONTINUED TO ROLL. *TT

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BECAME SPONGY AND WAS ABNORMALLY DEPRESSED ALL THE WAY TO THE FLOORBOARD BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT FIND ANY FAILURE WITH THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,930.

2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR GAS MILEAGE SINCE 2-10 REPAIR - CAUSED TO ROLL INTO INTERSECTION. - CONTROL SOLENOID VALVE & TRANSMISSION CONTROL MODULE REPLACED. COULD NOT DUPLICATE GAS MILEAGE PROBLEM 4-25-12 - BROUGHT INTO DEALERSHIP FOR LOUD POPPING & JOLTING INTO GEAR FROM THE STOP POSITION TO ACCELERATION - DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR 5-5-12 17661 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT APPEARED. DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR ( OPENED CASE WITH GM [XXX]) 5-18-12 18165 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT & TRANSMISSION LIGHT APPEARED. PLUS CONTINUED POOR GAS MILEAGE SINCE 2/12 FIX. TRANSMISSION CONTROL MODULE REPLACED (AGAIN) 6-6-12 18800 MILEAGE BROUGHT TO DEALERSHIP ( CURRENTLY THERE) TRANSMISSION LIGHT APPEARED UPON STARTING THE ENGINE AFTER SITTING FOR 8HRS. - INTERMITTENT BURNING SMELL FROM ENGINE NOTICED AFTER 15-20 MILE DRIVES *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE COULD NOT BE SHIFTED INTO GEAR, CAUSING THE TRANSMISSION TO FAIL. THE CONTACT PULLED THE VEHICLE OVER AND THE TRANSMISSION CONTROL MODULE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO A LOCAL DEALER TO BE INSPECTED AND HE WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE SENT AN ERRONEOUS SIGNAL TO THE INSTRUMENT PANEL, CAUSING THE VEHICLE NOT TO SHIFT INTO THE NEXT GEAR. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SMELLED LIKE ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE THERMOSTAT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE HAD NOT BEEN BACK TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7,900 AND THE CURRENT MILEAGE WAS 8,024.