2014 CHEVROLET CRUZE Complaints

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED INTERMITTENTLY WHEN SHIFTING GEARS. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING AT HIGH SPEEDS, THERE WOULD BE A REDUCTION IN ENGINE POWER AND THE VEHICLE VIOLENTLY JERKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 411 AND THE CURRENT MILEAGE WAS 2,300. UPDATED 09/11/14*LJ THE CONSUMER STATED THE BRAKES WOULD GRAB AND PULL TO THE RIGHT OR LEFT. UPDATED 1/13/2015 *JS

I AM A VERY FRUSTRATED MOTHER WITH THIS VEHICLE PURCHASE. I PURCHASED A CHEVROLET CRUZE FOR MY SON AS A GIFT FOR HIS HIGH SCHOOL GRADUATION FEBRUARY 2, 2014. A MONTH LATER THERE WAS A STOP ON SALES BECAUSE OF THE DANGEROUS RECALL FOR THE FRONT AXLE RIGHT HALF THAT CAN BREAK. THE CAR HAS BEEN SITTING IN THE DEALER FOR 2 MONTHS AND I AM MAKING PAYMENTS ON A VEHICLE THAT WE CANNOT EVEN USE. I KNOW IT IS NOT THE DEALERS FAULT , IT IS THE GMC MANUFACTURING COMPANY. I KNOW SOMEONE NEEDS TO BE HELD ACCOUNTABLE FOR THIS. THIS IS A DISGRACE TO OUR COUNTRY. HOW CAN ONE OF THE BIGGEST CAR COMPANIES IN THE UNITED STATES BE SO IRRESPONSIBLE? AFTER ALL THE BAILOUT MONEY THAT WAS GIVING TO THEM OUT OF OUR TAX DOLLARS. I DO NOT EVEN FEEL SAFE FOR MY SON TO DRIVE THAT CAR ANY MORE EVEN IF THEY REPLACE THE PARTS. I WOULD PROBABLY NEED TO GET A SECOND OR THIRD OPINION. WHAT AM I MY SUPPOSED TO DO TRADE IN THE CAR FOR WHAT? FOR ANOTHER VEHICLE THAT HAS MORE RECALLS. IT LOOKS LIKE ALL OF THE GMC VEHICLES HAVE RECALLS. WE PURCHASED THE CRUZE BECAUSE IT WAS ECONOMICAL ON GAS AND LOOK I HAVE A FRUSTRATED TEEN THAT IS STARTING COLLEGE IN LESS THAT A MONTH AND CANNOT DRIVE HIS BRAND NEW CAR. I KEEP GETTING MESSAGES ABOUT OTHER RECALLS, THE RECENT ONE WAS THE DEFECTIVE AIR BAGS. PLEASE TELL ME WHAT I CAN DO TO FEEL BETTER. I CALLED GMC ASKED TO TALK TO A SUPERVISOR AND WAITED AND WAITED AND THEY WASTED MY TIME BECAUSE NO ONE WANTS TO HEAR A MOTHER COMPLAINING ABOUT HER CHILD'S SAFETY. IF EVERYONE WOULD DO THEIR JOB CORRECTLY, NO ONE WOULD BE HAVING THESE PROBLEMS. I REALLY HOPE SOMEONE IS HELD ACCOUNTABLE FOR ALL OF THIS. HOW CAN THEY REPLACE THE PARTS WITH USED PARTS? I REALLY HOPE THAT ALL OF US BEING AFFECTED BY THESE GET SOME INCENTIVE TO KEEP OUR CARS AND TO HELP US TO EASE OUR FRUSTRATION. I AM REALLY CONCERNED ABOUT MY SON'S SAFETY. HELP!!! THANKS SO MUCH FOR YOUR TIME. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V372000 (AIR BAGS) AND RECEIVED THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TIRE BLEW OUT IN TREAD AREA HOLE THE SIZE OF A QUARTER. SECOND TIRE BLEW OUT A HOLE SIZE OF FIFTY CENT PIECE IN SIDEWALL APPROX TWO WEEKS LATER. *TR

WE RECEIVED GM SAFETY RECALL 14305 ON JUNE 25TH. WE WERE ADVISED OF AN AIR BAG MALFUNCTION AND TO CONTACT OUR DEALER ASAP. WE CALLED THE DEALER (PADDOCK CHEVROLET) IMMEDIATELY AND WERE ADVISED THAT THEY HAD RECEIVED NO INSTRUCTIONS FROM GM. THEY WOULD CALL BACK IN TWO DAYS, WHICH THEY DID. THEY ADVISED THAT STILL HAD NO INSTRUCTIONS FROM GM. IT HAS NOW BEEN OVER A WEEK AND HAVE NOT HEARD FROM THE DEALER . I CANNOT BELIEVE THAT IT IS TAKING SO LONG TO GIVE INSTRUCTIONS TO THE DEALER. IN MARCH GM HAD REALIZED THEY HAD A PROBLEM . IN ADDITION THE RECALL ADVISED US TO CONTACT THE DEALER ASAP DUE TO THE INCREASED RISK OF INJURY.I GUESS THIS POINTS OUT TO US THAT GM DOES NOT REALLY CARE ABOUT THEIR CUSTOMER, SINCE THEIR FIASCO WITH THE IGNITION KEY. I WILL NEVER BUY A GM AUTO AGAIN BECAUSE OF THE LACK OF CONCERN FOR SAFETY ISSUES WITH THE CARS. THIS BASIC PROBLEM CAN NEVER BE SOLVED AS IT IS INGRAINED IN THEIR MANAGEMENT STYLE. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SPEEDOMETER DISPLAYED THE INCORRECT SPEED. THE FAILURE CONTINUED TO OCCUR OVER A THREE MONTH PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MANUFACTURER STATED THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THERE WAS A TWO MILE ALLOWANCE ON THE GAUGE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995. ..UPDATED 08/12/14 *BF UPDATED 08/23/2017*CT

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:14V372000 (AIR BAGS) AND 14V151000 (POWER TRAIN), AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 28 MPH ATTEMPTING TO AVOID HITTING A DEER, THE CONTACT CRASHED INTO A PARKED TRUCK AND THEN RAN OVER A FIRE HYDRANT. THE FORCE OF THE IMPACT CAUSED THE CONTACT'S HEAD TO GO THROUGH THE WINDSHIELD AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CONTUSIONS AND LACERATIONS TO THE HEAD. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 19,042.

THE CAR WAS COASTING ON A LEVEL ROAD. JUST BEFORE THE DRIVER APPLIED THE BRAKE, THE INTERIOR LIGHTS STARTED FLASHING AND THE STEERING WHEEL LOCKED. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR BUT THE CAR DID NOT STOP. THEN THE FRONT PASSENGER AIRBAG WENT OFF AND THEN THE DRIVERS SIDE AIRBAG WENT OFF. NO OTHER CARS WERE AROUND. ON STAR CAME ON AND STATED THAT THE OCCUPANTS WERE JUST IN A VERY SERVE ACCIDENT AND THAT EMERGENCY SERVICES WERE ON THE WAY. THERE WAS NO DAMAGE TO THE VEHICLE AT ALL. GMC SENT OUT AN INSPECTOR AND HE WAS SURPRISED. A REPORT WAS PREPARED AND ULTIMATELY IT WAS STATED THAT THE CAR WAS EXPERIENCING A ROLL OVER EVENT. HOWEVER, THE DATA IN THE REPORT DOES NOT SUPPORT GMCS CONTENTION. ONE MAJOR ERROR DISCOVERED ON THE REPORT WAS THAT THE SENSOR SAID IT WAS A SMALL ADULT SITTING IN THE PASSENGER SEAT. THAT ADULT WEIGHED 265 POUNDS OR MORE AT THAT TIME. NEXT ONE OF THE DATA RECORDS SAYS THE EVENT TOOK PLACE ON 7/5/2013. ONE OF THE EVENT RECORDERS STATES THE CAR WAS ROLLING IN A CLOCKWISE FLASHING BUT ANOTHER ONE SHOWS THE CAR WAS ROLLING HEAD TO TOE. FINALLY, THE GRAPHICAL DATA SHOWS NO ROLLOVER IN ONE SENSOR AND A COUNTERCLOCKWISE ROTATION IN THE OTHER. GMC STATED THAT THEY WOULD FIX THE CAR FOR FREE AND OFFERED TO PAY MEDICAL FEES AND BILLS. THE PASSENGER SUFFERED A BROKEN COLLAR BONE, A RUPTURED EAR DRUM AND BLOOD PRESSURE ON SITE OF 220/140. THE VEHICLE SENSOR STATED THAT THE VEHICLE WAS HIT ON THE SIDE (BROADSIDED). THE DATA RECORDER STATES THAT BOTH AIRBAGS WENT OFF AT THE SAME TIME, BUT THERE WAS A THREE SECOND DELAY BETWEEN THE PASSENGER AIRBAG, THEN THE DRIVER AIRBAG. THE PASSENGER AIRBAG INDICATOR STATUS WAS SET TO THE OFF POSITION, THUS NO PASSENGER AIRBAG SHOULD HAVE DEPLOYED PER MANUFACTURER SPECS. NO REAR CURTAIN AIRBAGS DEPLOYED. THE REPORT SHOWS THE AIRBAG DEPLOYED OUTSIDE THE STANDARDS SET FOR AIRBAG DEPLOYMENT. *TR

THIS VEHICLE IS SUBJECT TO A RECALL. IN MARCH I FILED A CLAIM WITH GM CUSTOMER CARE, IN EARLY APRIL THE VEHICLE WAS EXAMINED BY THE DEALER AND IT WAS DETERMINED THAT THE VEHICLE DOES HAVE A DEFECTIVE FRONT AXLE. I WAS TOLD THE PARTS ARE ON ORDER BUT THE DEALERS HAVE NO IDEA WHEN THEY WILL RECEIVE THEM. ACCORDING TO MY DEALER, CHRISTENSEN CHEVY OF HIGHLAND INDIANA, THEY HAVE OVER 300 AXLES ON ORDER. TODAY I CHECKED WITH GM CUSTOMER CARE AND THEY STATED THE PARTS ARE BEING MANUFACTURED AND THEY HAVE NO DATE INFORMATION. IN THE MEANTIME, WE ARE DRIVING A VEHICLE WITH A DEFECTIVE FRONT AXLE WHICH COULD BREAK AT ANY TIME. I WAS TOLD IT IS NOT A PROBLEM SINCE THE CAR WILL SLOW TO A STOP. THIS WOULD BE VERY DANGEROUS SINCE I TRAVEL ON THE HIGHWAY REGULARLY. WHAT CAN BE DONE TO EXPEDITE REPAIR? *TR