2011 CHEVROLET CRUZE Complaints

THE CAR'S TRANSMISSION STALLS AND HESITATES SINCE THE 1ST DAY I GOT THE CAR. I FOUND OUT TODAY THAT MY CAR HAS FOUR RECALLS! AND I HAVE NOT BEEN NOTIFIED IN ANY WAY BY CHEVY OF THEM ONE OF WHICH IS THE STREEING WHEEL CAN COME OFF WHILE DRIVING. WHILE DRIVING TODAY 09/28/2011 THE CAR CAME TO A RANDOM AND COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WOULD NOT MOVE FORWARD AT ALL. *TT

THE INITIAL PROBLEM WAS THE AIRBAG INDICATOR LIGHT DID NOT COME ON WHEN MY WIFE SAT DOWN IN THE PASSENGER SEAT. IT WAS AN INTERMITTENT PROBLEM WITH THE LIGHT NOT COMING ON TO SHOW THE AIRBAGS WERE ACTIVE. WE TOOK IT BACK TO THE DEALER AND THEY COULD NOT DUPLICATE IT. I WAITED ABOUT A WEEK AND IT HAPPENED AGAIN. I TOOK IT TO THE DEALER WITH THE AIRBAG LIGHT OFF WITH MY WIFE IN THE SEAT. THEY REPLACED THE SENSOR IN THE SEAT. FOR ABOUT A WEEK ALL WAS OK. THEN WE WERE COMING HOME FROM A SHOPPING TRIP AND MY WIFE SAT DOWN AND THE LIGHT INDICATING THE AIRBAGS WERE ACTIVE DID NOT COME ON. I DROVE DIRECTLY TO THE DEALER, ABOUT THIRTY MINUTES, AND WITH MY WIFE IN THE SEAT SHOWED HIM. THE SERVICE MANAGER CALLED GM AND WAS ON THE PHONE FOR ABOUT 45 MINUTES. THEY CONNECTED THE VEHICLE TO THE GM COMPUTER WITH MY WIFE IN THE SEAT AND RAN A NUMBER OF TESTS. THE GM PEOPLE INDICATED TO THE SERVICE MANAGER THAT THEY WERE AWARE OF THE PROBLEM AND TOLD HIM NOT TO TOUCH ANYTHING THAT THE VEHICLE MEETS ALL GOVERNMENT SPECIFICATIONS. THEY SAID THEY WOULD CALL BACK IN 24-48 HOURS. THEY DID AND CLAIMED THERE WAS NOTHING WRONG WITH THE AIRBAGS AND SAID ALL OF THE 2011 CHEVROLET CRUZES WERE THE SAME AS MINE. THEY SAID THERE WAS NOTHING MORE TO BE DONE. THE PROBLEM HAS NOT REOCCURRED YET, BUT WE ARE SKEPTICAL ABOUT THE OUTCOME AND NOTIFIED YOU FOLKS. I JUST HOPE IF WE HAVE A HEADON AND THE LIGHT INDICATES THE AIRBAG IS OFF WE WILL HAVE A PROBLEM AND GM WILL HAVE A PROBLEM. *TT

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW AND DETACHED FROM THE RIM WHILE DRIVING 70 MPH. THE VEHICLE DID NOT COME EQUIPPED WITH A JACK OR A SPARE TIRE. THE CONTACT STATED THAT THERE WAS A COMPRESSOR IN THE TRUNK, BUT IT DID NOT WORK FOR A BLOWN TIRE. THE FAILURE MILEAGE WAS 11,100. UPDATED 10/18/11*LJ UPDATED 11/14/11

MY COMPLAINT IS THE SIDE AIRBAG. MY 12 YEAR DAUGHTER AND MYSELF WERE IN A T-BONE TYPE ACCIDENT WHEN ANOTHER CAR RAN A STOP SIGN. $9000.00 DAMAGE TO MY 2011 CRUZE AND THE AIRBAGS DID NOT DEPLOY ON THE SIDE.SHE WAS INJURED IN THE ACCIDENT I FEEL DUE TO THE AIRBAGS NOT DEPLOYING. I HAVE CALLED GM AND THE WILL INVESTIGATE BUT ACT AS IF ITS NO BIG DEAL...IT IS A BIG DEAL. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION FAILED TO SHIFT AND THERE WAS AN ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THE TECHNICIAN REPLACED THE FAULTY TRANSMISSION. IN ADDITION, THE DRIVER'S SIDE REAR VIEW MIRROR WOULD EMIT A LOUD WHISTLING NOISE WHENEVER THE VEHICLE WAS IN MOTION. THE DEALER WAS IN THE PROCESS OF REPLACING THE MIRROR. THERE WAS ALSO A LARGE HOLE IN THE AIR CONDITIONER COMPRESSOR, WHICH REQUIRED REPLACEMENT. THE CONTACT ALSO STATED THAT THE EXTERIOR BODY PAINT WAS PEELING NEAR THE FRONT PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STABILITY TRACK WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL WOULD SUDDENLY BECOME LOOSE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE STABILITY TRACK NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

WHEN YOU BACK OFF THE THROTTLE AND SLOW TO 20 TO 25 MPH, YOU NEVER KNOW WHAT THE CAR WILL DO. IT MAY COAST LIKE A NORMAL CAR. IT MAY DOWNSHIFT AND SLOW MODERATELY. OR IT MAY DOWNSHIFT TO FIRST GEAR AND SLOW RADICALLY. WHEN THIS HAPPENS, THE COMPUTER TAKES FULL CONTROL OF THE VEHICLE. YOU STEP ON THE GAS AND NOTHING HAPPENS. THE COMPUTER HAS CONTROL OF THE VEHICLE FOR THE NEXT 5 SECONDS. THIS HAS HAPPENED AT LEAST 40 DIFFERENT TIMES. THIS CREATES A VERY DANGEROUS SITUATION. FIRST, I AM IN THE DRIVER SEAT AND I SHOULD HAVE CONTROL OF THE VEHICLE. I DO NOT. SECONDLY, MOST PEOPLE DRIVE WITH THE FLOW OF TRAFFIC. IF I SLOW RADICALLY FOR ABSOLUTELY NO REASON AND ALL OF THE DRIVERS AROUND ME CONTINUE ON, SOMEONE BEHIND ME WILL RUN INTO ME. IT IS ONLY A MATTER OF TIME BEFORE A DISTRACTED DRIVER SMASHES INTO ME. AND THIRDLY, SINCE I NEVER TOUCHED THE BRAKE, THE BRAKE LIGHT NEVER CAME ON. THE DRIVER BEHIND ME HAVE NO WAY OF KNOWING THAT I AM RADICALLY SLOWING AND CREATING SUCH A DANGEROUS SITUATION. IF YOU STEP ON THE GAS TO GET THE CAR TO GO, NOTHING HAPPENS. THEN THE COMPUTER RETURNS CONTROL TO THE DRIVER AND THE CAR TAKES OFF AT FULL SPEED. IF YOU STEP ON THE BRAKE, THE COMPUTER TAKES OVER. YOU THEN MUST COME TO A FULL COMPLETE STOP BEFORE THE COMPUTER WILL RETURN CONTROL TO THE DRIVER. IF YOU ARE MAKING A TURN WHEN THE CAR RADICALLY SLOWS, YOU COULD VERY EASILY LOOSE CONTROL. WHEN THE PAVEMENT IS WET OR SLIPPERY, THE PROBLEM IS GREATLY INCREASED. YOU ARE TOTALLY AT THE MERCY OF AN INSANE COMPUTER. FEEL FREE TO CONTACT ME IF YOU NEED ANY FURTHER INFORMATION. PLEASE GO TO THE LOCAL CHEVY DEALER AND TEST DRIVE A CRUZE WITH THE AUTOMATIC SIX SPEED TRANSMISSION. YOU WILL SEE WHAT I MEAN.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE WOULD HESITATE WHEN ACCELERATING BETWEEN 45-65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE DEALER WAS UNABLE TO PRODUCE ANY FAILURE CODES WHEN DIAGNOSED. THE DEALER PERFORMED A TEST DRIVE AND WAS ABLE TO DUPLICATE THE FAILURE BUT THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 11/16/2011 *LN *TR

I WAS DRIVING AT 30 MPH AND LOOKING TO CHANGE LANES. I BACKED OFF THE THROTTLE TO LET ONE CAR PASS. JUST WHEN THERE WAS AN OPENING IN TRAFFIC AND I WAS READY TO ACCELERATE, THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. THE VEHICLE DOWNSHIFTED TO FIRST GEAR AND RAPIDLY SLOWED TO 10 MPH. AT THIS POINT THERE WAS NO LONGER AN OPENING IN TRAFFIC AND I HAD TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WAIT FOR ANOTHER OPENING IN TRAFFIC. I HAVE AN EXCELLENT DRIVING RECORD AND I DID NOT ACCOMPLISH THIS BY DOING STUPID THINGS LIKE COMING TO A DEAD STOP IN THE MIDDLE OF THE ROAD FOR NO REASON. I CONTINUED ON. A QUARTER OF A MILE DOWN THE ROAD I BACKED OFF THE THROTTLE TO SLOW FOR A CURVE. AGAIN THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. WHEN I WENT TO ACCELERATE, THE VEHICLE BOGGED TERRIBLY. FOR THE NEXT 5 SECONDS I HAD ABSOLUTELY NO THROTTLE RESPONSE. AGAIN I AM SLOWING FOR NO REASON AND CREATING A HAZARD. I CONTINUED ON. TWO MILES DOWN THE ROAD I STOPPED FOR A TRAFFIC LIGHT. I WAS LOOKING TO MAKE A HALF LEFT. WHEN THE LIGHT TURNED GREEN, I EASED FORWARD AT TWO MILES AN HOUR WAITING FOR AN OPENING IN TRAFFIC. WHEN THERE WAS AN OPENING IN TRAFFIC, I BEGAN MY TURN AND STEPPED ON THE GAS. THE VEHICLE CONTINUED AT THE SAME SPEED AND THEN BEGAN TO ACCELERATE VERY SLOWLY. I NEARLY GOT HIT BY AN ONCOMING CAR. THE OTHER DRIVER DID NOT EXPECT ME TO CONTINUE MY TURN AT 2 MPH. I CONTINUED ON. ANOTHER TWO MILES DOWN THE ROAD, THE VEHICLE FAILED AGAIN. I WAS EASING FORWARD AT 2 MPH, WAITING FOR AN OPENING IN TRAFFIC TO MAKE A RIGHT TURN. WHEN IT WAS CLEAR I BEGAN MY TURN AND GAVE THE CAR THROTTLE. AGAIN THE CAR FAILED TO ACCELERATE. I WAS THEN FORCE TO COME TO A COMPLETE STOP AND WAIT FOR A VERY LARGE OPENING IN TRAFFIC. AGAIN THE DRIVERS BEHIND ME ARE WONDERING WHY I AM STOPPING FOR NO REASON. ALL FOUR FAILURES HAPPENED WITHIN 5 MILES. I NEED MORE ROOM TO DESCRIBE TH

WHEN ACCELERATING FROM A STOPPED POSITION THE VEHICLE HAS A TWO (2) SECOND DELAY BEFORE IT ENGAGES THE TRANSMISSION. THIS IS VERY DANGEROUS ISSUE WHEN ENTERING A BUSY ROAD FROM A PARKING LOT OR OTHER STOPPED LOCATION. A TWO SECOND DELAY CAN PLACE A DRIVER IN A LIFE OR DEATH SITUATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THEY DID MENTION THAT IT COULD BE "TURBO LAG" SINCE IT NEEDS TIME TO BUILD UP. THEY ALSO STATED THAT ALL SOFTWARE PROGRAMS WERE UP TO DATE. IT IS STILL DANGEROUS TURBO LAG OR NOT. ACCORDING TO A ROAD TEST CONDUCTED BY CONSUMER GUIDE AUTOMOTIVE THIS PROBLEM WAS A ISSUE FOR THEM: "SEVERAL TEST CARS EXHIBITED ISSUES WITH THE AUTOMATIC TRANSMISSION, INCLUDING DELAYED RESPONSE AND SLURRED SHIFTS. GM WAS AWARE OF THESE PROBLEMS AND ISSUED A FIX THAT INVOLVED RE-PROGRAMMING THE TRANSMISSION'S SOFTWARE." IT'S OBVIOUS THAT THIS IS NOT A SOFTWARE FIX ISSUE SINCE ALL PROGRAMS WERE UPDATED ON THE VEHICLE AND THE PROBLEM STILL EXISTS.