2011 CHEVROLET CRUZE Complaints
View complaints related to 2011 CHEVROLET CRUZE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 710 complaints submitted for the 2011 CHEVROLET CRUZE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 CHEVROLET CRUZE- ST. PETERS, MO
THE SIX SPEED AUTOMATIC TRANSMISSION BOGS DOWN WHILE CHANGING GEARS. IT ALSO SHIFTS VERY ROUGHLY. THE GAS MILEAGE IS WELL BELOW STANDARD; I BELIEVE DUE TO THE TRANSMISSION PROBLEMS. I HAVE HAD IT TO THE DEALER TWO TIMES IN THE FIRST 7000 MILES, BUT THEY CLAIM THERE IS NOTHING WRONG. HELP! *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- JOLIET, IL
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND LETTING OFF THE ACCELERATOR, THE VEHICLE WOULD DOWNSHIFT SLOWLY OR AGGRESSIVELY. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND THAT THE COMPUTER WAS LEARNING THE CONTACT'S WAY OF DRIVING. IN ADDITION, WHEN TRYING TO ACCELERATE TO HIGHER SPEEDS THE VEHICLE WOULD CREEP AND SLOWLY ACCELERATE. THE DEALER WAS CONTACTED A SECOND TIME AND THEY TEST DROVE BUT WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7. UPDATED 09/02/11*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CHEVROLET CRUZE- KILLEEN, TX
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SHIFTER WAS VERY DIFFICULT TO MANEUVER AND THAT THE SHIFT CABLE WAS FAULTY. THE CONTACT WAS UNABLE TO SHIFT INTO FIRST OR SECOND GEAR. WHILE DOWNSHIFTING AT 25 MPH, THE SHIFTER WOULD BECOME STUCK AND CAUSE THE VEHICLE TO COAST WHILE IN TRAFFIC. THE CONTACT TOOK THE VEHICLE TO A DEALER BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE WITHIN THE SHIFTER. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER THEN ADJUSTED THE SHIFTER CABLE, WHICH REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 200.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CHEVROLET CRUZE- SCOTT DEPOT, WV
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING NORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS INSPECTED AND DIAGNOSED WITH A FAULTY FUEL INJECTOR. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 12,528. UPDATED 09/21/11 *BF THE CONSUMER STATED THERE IS A HESITATION FROM THE VEHICLE, WHEN TRYING TO PULL OUT IN TRAFFIC. THE CONSUMER NOTICED THE VEHICLE WOULD STALL WHEN THE AC WAS ON HIGH. UPDATED 10/07/11
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CHEVROLET CRUZE- NH, NH
MY WIFE WENT TO THE BANK AND WHEN SHE STARTED OUR NEW CHEVY CRUZE THE POWER STEERING LIGHT CAME ON AND THE POWER STEERING STOPPED WORKING. *TR
Source: NHTSA WEB SITE -
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2011 CHEVROLET CRUZE- SHIPPENSBURG, PA
MY NEW 2011 CHEVY CRUZE HAS A MAJOR HESITATION WHEN TRYING TO ACCELERATE THE CAR. THIS PROBLEM OCCURS CONSISTENTLY ALL THE TIME FROM DAY 1. BROUGHT THE CAR IN FOR SERVICE FOR THIS PROBLEM TO THE CHEVY DEALER WHERE I PURCHASED THE CAR FROM AND THEY SAID THERE IS NOTHING THEY CAN DO TO CORRECT THIS HESITATION PROBLEM. THEY SAID THEY HAVE HAD A LOT OF COMPLAINTS ABOUT THIS HESITATION PROBLEM. THIS IS DANGEROUS WHEN YOU NEED THE SPEED TO PASS ON THE HIGHWAY AND YOU DON'T HAVE IT WHEN THE ACCELERATOR IS PUSHED. I WAS TOLD AT THE CHEVY DEALER THAT THIS CAR HAS SIX GEARS WITH A 4 CYLINDER ENGINE IT NEEDS A 6 CYLINDER ENGINE TO CHANGE THESE SIX GEARS PROPERLY. WHY WOULD GM CHEVROLET DESIGN A CAR LIKE THIS WITH THIS PROBLEM??????? *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- CAIRO, 00
I HAVE AN LT CRUZE MODEL 2011. THE BRAKE PEDAL FEELS SOFT (AS IF THE BRAKE FLUID HAS SOME AIR IN IT) CAUSING THE CAR NOT TO RESPOND NORMALLY TO BRAKES AND IT VERY EVIDENT IS THE SLOWER SPEEDS. THE PROBLEM STARTED AFTER ABOUT 2000 KM FROM USE. I HAVE A FRIEND (WHO OWNS ANOTHER CRUZE) AND WAS DRIVING MY CAR AND COMMENTED THAT THE BRAKES FEELS "WEARED"! I COMPLAINED DURING BOTH THE 5000 AND 10000 KM SERVICE BUT NOTHING WAS FOUND WRONG AS THEY CLAIMED. NOW I HAVE TO CONCENTRATE VERY MUCH DURING TRAFFIC SPEEDS TO NOT MAKE AN ACCIDENT!!! THIS IS A CONSTANT ATTITUDE OF MY CAR AND I DO NOT KNOW WHAT TO DO? P.S: THERE WAS ANOTHER PROBLEM OF A VERY STRANGE AND LOUD NOISE DURING BRAKING WHILE MOVING BACKWARD, BUT THIS WAS REPAIRED BY CHANGING THE CALIPERS OF REAR BRAKES. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- OHIO, OH
I AM VERY DISAPPOINTED WITH MY NEW 2011 CHEVY CRUZE ECO (1.4L 6 SPEED MANUAL TRANSMISSION) THE CAR LOOSES POWER ESPECIALLY WHEN TRY TO ACCELERATE UP HILLS, TOTAL LOSS OF POWER AND LACK OF RESPONSE. THIS KEEPS HAPPENING OUT ON THE FREEWAY. I HAVE MY FOOT PRESSED ALL THE WAY DOWN ON ACCELERATOR, BUT NO RESPONSE FROM THE CAR. CAR HAS SLOWED DOWN TO 30 MPH GOING UP THE HILLS ON FREEWAY PUTTING ME IN AN UNSAFE POSITION. IT HAPPENS ON LEVEL SERVICES TOO, TRY TO GET THE CAR GOING WHEN AT A STOP LIGHT IS HARD TOO, I GIVE THE CAR GAS AND GET VERY SLOW RESPONSE, WHEN IT DOES RESPOND THE CAR IS VERY JERKY GOING THRU THE GEARS, AFRAID THIS MAY CAUSE AN ACCIDENT FOR FAILURE TO MOVE OUT AND WITH THE TRAFFIC. IT HAPPENS WITH ALL THE GEARS ! I HAVE PROBLEMS TOO WITH THE CAR OVER- ACCELERATING GOING NOW HILLS. ALL THE ABOVE CONTINUE TO HAPPEN DESPITE FOLLOWING THE OWNERS MANUAL FOR OPERATING THE VEHICLE. I FEEL STRONGLY THAT THIS IS A UNSAFE VEHICLE. I BOUGHT THE CAR WITH A 4 CYL TURBO WITH HOPES I WOULD HAVE A LITTLE EXTRA POWER, I HAVEN'T SEEN IT YET. *TR
Source: NHTSA WEB SITE -
2011 CHEVROLET CRUZE- HARVEY, LA
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN THE STOPPED THE CONTACT BEGAN TO DEPRESS ON THE ACCELERATOR PEDAL BUT THE VEHICLE HESITATED TO ACCELERATE. THE SPEEDOMETER DISPLAYED THAT THE SPEED WAS RISING BUT THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE ACCELERATED IT DID SO AT THE SPEED DISPLAYED ON THE SPEEDOMETER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 1,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CHEVROLET CRUZE- BUTLER, PA
I HAVE A 2011 CHEVY CRUZE IT HAS A SHIFTING PROBLEM. I WAS DRIVING IT HOME ONE DAY AND THE TRANSMISSION WOULD NOT SHIFT AND THE CAR BASICALLY STOPPED SUDDENLY. THIS ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR BEHIND ME ALMOST REAR ENDED ME BECAUSE OF THE SUDDEN STOP. I TOOK THE CAR TO THE DEALER AND THE REPLACED THE TRANSMISSION COMPONENTS AND IT STILL HAS THE SAME PROBLEM. THEY ARE NOT SURE WHAT IS CAUSING THIS PROBLEM. THE CAR ALSO WOULD NOT ACCELERATE WHEN TRING TO PASS SOMEONE. THESE ARE SOME SERIOUS ISSUES WITH THE CAR AND NO ONE SEEMS TO KNOW HOW TO FIX THEM. *TT
Source: NHTSA WEB SITE