2011 CHEVROLET CRUZE Complaints

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH THE BRAKE PEDAL BECAME SPONGY UPON APPLICATION, FOLLOWED BY AN EXTENSIVE DELAYED RESPONSE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION; HOWEVER, THEY STATED THAT THE BRAKES FUNCTIONED NORMALLY AS DESIGNED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 06/24/11

THE DRIVER'S SIDE FLOOR MATS ON OUR 2011 CHEVY CRUZE ARE SUPPOSED TO ATTACH TO TWO RUBBER PINS ON THE FLOOR CARPET. HOWEVER, THE ATTACHING MECHANISM DOES NOT WORK AND THE FLOOR MATS ARE EASILY PUSHED FORWARD AND BEGIN BUNCHING UP UNDERNEATH THE GAS AND BREAK PEDALS. THIS IS A DANGEROUS SITUATION. I AM LOOKING AT TEMPORARILY REPLACING THE MATS WITH A HEAVIER RUBBERMAID MAT. CHEVY NEEDS TO FIX THIS PROBLEM IMMEDIATELY. *TR

WHILE TEST DRIVING THE NEW 2011 CHEVY CRUZE I NOTICED THAT THE WINDSHIELD IS VERY SMALL AND THE REARVIEW MIRROR BLOCKS THE DRIVERS VIEW IM AND AVG 5'6 AND I COULD NOT SEE VERY WELL AT ALL . WHEN I TOLD THE DEALER ABOUT IT I WAS ENCOURAGED TO MOVE ON TOP ANOTHER VEHICLE IF I DIDN'T LIKE IT. I FEEL THIS ITS A SAFETY HAZARD . *TR

WE PURCHASED AND TOOK POSSESSION OF A NEW 2011, CHEVY CRUZE ON WED., MARCH 30TH. FIRST NEW CAR IN 11 YEARS AND WE WERE THRILLED. THRUS., MARCH 31TH, MY HUSBAND ALMOST RAMMED THRU THE STORE FRONT OF A SHOP.....STOPPING INCHES BEFORE THE MAIN ENTRANCE......FRI., APRIL 1ST, WE WENT THRU A STOP SIGN INTO THE MIDDLE OF AN INTERSECTION AND ON APRIL 2ND I HAD A CAR FULL OF WOMEN COMING HOME FROM A LUNCHEON. LUCKILY, I PULLED OFF THE ROAD TO ADJUST THE TEMPERATURE BECAUSE IT WAS TOO WARM. I WAS ONLY DOING ABOUT 20 MPH AND STEPPED ON THEY BRAKE TO FIND I WAS ALSO STEPPING ON THE GAS PEDAL, JUST MY HUSBAND HAD DONE THE OTHER 2 TIMES. I WAS LUCKY I WAS ABLE TO SHOVE IT PARK. TRUST ME, WE R TAKING THE CAR BACK TO THE DEALER MONDAY, APRIL 4TH AND DO NOT KNOW WHAT THE RESPONSE WILL BE. IN THE MEAN TIME, WE R AFRAID TO DRIVE THE CAR. HAVE THERE BEEN ANY OTHER COMPLAINTS ON THIS TYPE OF VEHICLE. I WOULD FEEL AWFUL IF ANYONE GETS HURT OR INJURED BECAUSE I HAVE NOT BROUGHT TO EVERYONE'S ATTENTION?????? *TR

I BOUGHT A BRAND NEW 2011 CHEVY CRUZE LS. AFTER ABOUT TWO WEEKS OF DRIVING THE VEHICLE I NOTICE THAT WHEN DRIVING IT IN MANUAL AND COMING TO A STOP THE CAR WOULD VIOLENTLY SHIFT INTO FIRST GEAR. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY CONTACTED GM. THEY ALSO TEST DROVE EVERY CHEVY CRUZE LS MODEL AND NON-TURBO ENGINE CRUZE THEY HAD IN STOCK AND FOUND THE SAME PROBLEM. THEY CONTACTED GM AGAIN AND GM INFORMED THEM THAT THEY WERE AWARE OF THE PROBLEM WITH THE LS AN NON-TURBO ENGINE MODELS AND THAT THEY DO NOT HAVE A SOLUTION OF FIX TO THE PROBLEM. I THEN CONTACTED GM AND ASKED THEM ABOUT THEIR 30 DAY GUARANTEE ON THEIR VEHICLES. THEY THEN INFORMED ME THAT THEY DO HAVE THAT POLICY BUT UNFORTUNATELY WOULD NOT HONOR IT BECAUSE OF MY CASE. WHEN I ASKED THEM WHAT THEY PLANNED TO DO ABOUT THE PROBLEM THEY INFORMED ME THAT THEY WILL CONTINUE TO SELL THE VEHICLE AND RECALL THEM LATER WHEN THEY ARE ABLE TO FIND A SOLUTION OF FIX TO THE PROBLEM. THE CAR NOW HAS 1000 MILES ON IT AND I AM AFRAID TO DRIVE THE CAR WITH MY FAMILY IN IT FOR FEAR THAT SOMETHING WILL HAPPEN WHILE I AM DRIVING. I THINK IT IS RIDICULOUS THAT GM IS AWARE OF THE PROBLEM AND WILL NOT RECALL THAT AFFECTED MODELS. I ALSO FIND IT VERY DISHEARTENING THAT GM DOES NOT HONOR THEIR CUSTOMERS LIKE THEY ARE ALWAYS ADVERTISING THEY DO. *TR

I HAVE A 2011 CHEVY CRUZE. I JUST PURCHASED IN NOV 2010. ONE MONTH AFTER I HAD THE CAR I HAD TO TAKE IT INTO THE DEALER DUE TO STEERING NOISE WHEN WHEEL WAS TURNED LEFT/RIGHT. THEY HAD TO LUBRICATE SOME PARTS BY THE WHEELS. STARTING IN FEB 2011 I NOTICE THE CAR STARTED TO LURCH FORWARD WHEN YOU TOOK YOU FOOT OF THE BRAKE. IT BOGS WHEN YOU TAKE OFF, YOU WILL GO THEN THE CAR BOGS AND THEN IT GOES AGAIN. WHEN ITS GOING INTO GEARS (I HAVE AN AUTOMATIC 6 SPEED) ITS ROUGH AND THE CAR JERKS WHENEVER YOU ACCELERATE OR WHEN YOUR SLOWING DOWN. WHEN YOU TRY TO PASS ANYONE THE CAR BOGS AND THEN GOES(NOT GOOD AT ALL). YOU CAN APPLY MORE PRESSURE ON THE PETAL TO REACH YOUR NEEDED SPEED THE CAR WILL BOG THEN GO. IT HAS BEEN IN THE SHOP TWICE THIS MARCH. THE FIRST TIME THEY SAID THEY REPROGRAMMED THE TCM BUT I STILL HAD THE SAME PROBLEM. THE SECOND TIME THEY KEPT IT FOR TWO DAYS AND THE SERVICE MANAGER DROVE IT THEN HE DROVE ANOTHER CRUZE ON THE LOT AND I WAS TOLD THIS IS THE WAY THE CAR DRIVES AND I WILL GET USED TO IT. THIS IS A VERY DANGEROUS THING TO GET USED TOO. IT IS AN UNSAFE CAR AND IM STUCK WITH IT FOR 5 MORE YRS. TOTALLY UNCALLED FOR. I HAVE READ OTHER CUSTOMER COMPLAINTS ABOUT THIS ON THE CONSUMER GUIDE AUTOMOTIVE AND IT STATES THAT GM IS AWARE OF THIS PROBLEM BUT THEY ONLY STATE TO REPROGRAM THE TCM WHICH DOES NOTHING! THE SERVICE MECHANICS CANT DO ANYTHING BECAUSE THEY STATE THERE'S NOTHING TO DO. THESE CRUZES ARE AN ACCIDENT WAITING TO HAPPEN AND THE PROBLEM NEEDS TO BE FIXED. I AM TERRIFIED OF DRIVING THIS NEW CAR DUE TO THESE PROBLEMS. BUT IM TOLD THERE'S NOTHING THEY CAN DO BECAUSE THERE IS NO PROBLEM THAT'S HOW IT DRIVES. GM NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED IN THIS CAR. I DO ALOT OF CITY DRIVING AND THIS IS NOT GOOD FOR THIS TO HAPPEN. IT SHOULD BE SMOOTH TAKE OFF AND STOPPING AND IT ISN'T. I HAVE NEVER HAD A CAR THAT DRIVES LIKE THIS. I CANT TAKE IT BACK IN BECAUSE IM TOLD THERE'S NOTHING THAT CAN BE DONE .. PLEASE LOOK INTO..... *TR

WHILE DRIVING MY NEW 2011 CHEVY CRUZE ON HIGHWAY 10 IN MINNESOTA, WITH OUT ANY WARNING OR ANY OTHER INDICATIONS THE STEERING WHEEL FELL OFF IN THE HANDS OF THE DRIVER. WE CROSSED SEVERAL LANES OF TRAFFIC AND FINALLY GOT THE CAR STOPPED JUST INCHES FROM HITTING THE GUARDRAIL. *TR

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT WAS INVOLVED IN A CRASH WHERE THE VEHICLE REAR ENDED ANOTHER VEHICLE AND WENT INTO A DITCH. THE CONTACT STATED THAT THEY COULD SMELL THE POWDER FROM THE AIR BAGS ALTHOUGH THEY DID NOT DEPLOY. AN ONSTAR REPRESENTATIVE CALLED AND STATED THAT THEY RECEIVED A MESSAGE STATING THAT THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WOULD BE INSPECTED BY THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE 7,000.

NEW 2011 CHEVROLET CRUZE. 270 MILES ON ODOMETER. ENTERING MY GARAGE AND STEPPED ON BRAKES AND CARE WOULD NOT STOP. RELEASE BRAKE AND REAPPLIED AND CAR STOPPED. TOOK TO DEALER WHO TESTED AND FOUND NO PROBLEM BUT WHEN TECHNICIAN WAS TAKING CAR INTO BAY TO INSTALL MUDFLAPS PROBLEM RE-OCCURRED. DEALERSHIP KEPT CAR AND ENDED UP REPLACING A POWER BOOSTER CHECK VALVE. *LN

I AM REPORTING A POTENTIALLY DANGEROUS SITUATION IN THE 2011 CHEVY CRUISE. THE FRONT DRIVER'S SIDE FLOOR MAT DOES NOT STAY FASTENED TO THE PINS ON THE FLOOR AND BUNCHES UP BENEATH THE GAS PEDAL PREVENTING ACCELERATION. THIS IS A VERY DANGEROUS SITUATION AND COULD RESULT IN A POTENTIALLY DEADLY ACCIDENT. I HAVE REMOVED THE FLOOR MAT. GM NEEDS TO CORRECT THIS SITUATION. *TR