2012 CHEVROLET CRUZE Complaints

TO BEGIN WITH,I HAVE HAD SEVERAL PROBLEMS WITH MY 2012 CHEVY CRUZE AND HAVE BEEN GIVEN THE RUNAROUND. MY FIRST CONCERN IS THAT I BOUGHT MY 2012 CHEVY CRUZE ON 09/18/2012 AND WAS NOTIFIED DAYS LATER OF A MAJOR SAFETY RECALL ABOUT THE POSSIBILITY OF ENGINE FIRES FROM FLUID SPILLS. I FIND OUT THAT THIS RECALL WAS ANNOUNCED ON 06/22/12.(NHTSA CAMPAIGN #:12V288000) WHY WAS I SOLD A VEHICLE THAT WAS UNDER RECALL FOR 3 MONTHS? AND WAS NEVER EVEN MENTIONED PRIOR OR POST SALE. ONSTAR HAD TO NOTIFY ME AND THEN I HAD TO GET IT FIXED. MY SECOND CONCERN IS THAT THERE IS AN COOLANT SMELL IN THE CAB OF THE VEHICLE AND ALTHOUGH NOT ALWAYS NOTICEABLE, IT IS MORE NOTICEABLE IN COLDER WEATHER. TOOK VEHICLE TO DEALER AND THEY PLAYED STUPID AND SAID THEY DON'T SMELL ANYTHING AND THAT THE SMELL COULD BE A "DIRTY CABIN AIR-FILTER"? NOBODY WANTS TO SMELL COOLANT WHEN DRIVING!! MY THIRD CONCERN IS THAT WHEN TAKING OFF FROM A DEAD STOP OR ACCELERATING AFTER LETTING OFF THE GAS FOR A SECOND THE VEHICLE ALMOST ALWAYS SHIFTS ROUGHLY. TOOK TO DEALER AND WAS TOLD THAT ITS PROBABLY JUST THE "TURBO KICKING IN". MY FOURTH CONCERN IS ABOUT THE RECALL (NHTSA CAMPAIGN #:12V288000) MY VEHICLE(WHERE THE ENGINE SHIELD WAS) IS ALREADY RUSTING AND IS A VERY BIG CONCERN WITH THE FUTURE OF MY VEHICLE(EVEN AFTER WARRANTY PERIOD) RUST NEVER GOES WELL WITH A VEHICLE! I'M CONCERNED THAT PARTS WILL WEAR PREMATURELY BECAUSE OF THIS! NOT TO MENTION THAT I AM GETTING LESS MPG SINCE THE SHIELDS BEEN REMOVED. NOW TODAY I GET ANOTHER MAJOR SAFETY RECALL ABOUT MY BRAKES.(NHTSA CAMPAIGN #:13V360000) WHICH WOULD EXPLAIN WHY MY BRAKES SOMETIMES REQUIRE ME TO PRESS THEM REALLY HARD ALL THE WAY DOWN TO STOP IT. IT CURRENTLY SITS AT AROUND 26,000 MILES, I AM THUS FAR VERY DISSATISFIED WITH THE VEHICLE. I DON'T KNOW MY OPTIONS BUT KNOW THAT IF THINGS DON'T START LOOKING BETTER, I WILL NEVER BUY CHEVY OR RECOMMEND CHEVY AGAIN. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE FAILED TO STOP OR DECELERATE WITHOUT WARNING. THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE CONTACT WAS AWITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 32,000. THE VIN WAS NOT AVAILABLE.

WINDSHIELD SCRATCHES SUPER EASY MAKING IT DIFFICULT TO SEE PROPERLY IN SUNNY CONDITIONS. I HAVE PERFECT VISION AND HAVE A VERY HARD TIME SEEING PAST THE SCRATCHES THE MICROFIBER CLOTH LEFT ON THE INSIDE FROM CLEANING AND MY PLASTIC WINTER ICE SCRAPER MADE ON THE OUTSIDE IN THE WINTER. NEVER HAD A CAR IN MY 20+ YEARS OF DRIVING WITH SUCH A CRAPPY WINDSHIELD. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING FROM A DRIVEWAY, THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE CONTACT STATED THAT ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER TWICE HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 25,000. UPDATED 11/13/13*LJ

STARTED VEHICLE DROVE 2 MILES ENGINE RPM STARTED INCREASING WITHOUT PRESSING EXCELLERATOR I LOOKED DOWN AT TEMPERATURE GAGE AND IT WAS MAXED ALL THE WAY TO HOT. STOPPED THE TURNED ENGINE OFF RAISED THE HOOD COULDN'T SEE ANY REASON FOR CAR TO BE HOT IN SUCH A SHORT DISTANCE OF DRIVING. AFTER ABOUT 45 MINUTES STARTED CAR UP CHECK ENGINE LIGHT CAME ON WILL NOT GO OFF. THE CAR INFORMATION CENTER SAID OIL LIFE ZERO. THE OIL WAS CHANGED 3000 MILE AGO. A WEEK BEFORE I CHECKED THE INFO CENTER ON OIL LIFE AND IT SAID 60% LUCKLY I LIVE IN A RURAL AREA NOT IN A CITY WITH TRAFFIC. WHEN THE ENGINE REVED UP IT SPED UP AND MY FOOT WAS OFF THE GAS.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE REACHED 35 MPH, IT WOULD JERK AND HESITATE TO ACCELERATE. THE CONTACT ALSO MENTIONED THAT THE ACCELERATOR FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC STATED THAT THE TRANSMISSION HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT AFTER 16,000 MILES THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 600. THE CURRENT MILEAGE WAS 17,100.

WHILE PULLING INTO PARKING SPACE CRAWLING INTO POSITION THE BRAKES FAILED AND THE CAR VIBRATED AND LUNGED FORWARD CRASHING INTO A BRICK WALL. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR THE CAR THEN BEGAN TO VIBRATE THEN ACCELERATE FORWARD HITTING BRICK WALL. I BELIEVE THAT THE TURBO CHARGE ENGAGED BECAUSE OF THE VACUUM BOOST FAILED CAUSING THE TURBO TO ENGAGE. FILED COMPLAINT WITH GM NO LUCK SAID IT WAS DRIVER ERROR. NEEDLESS TO SAY WE ARE REPAIRING THE CAR THEN TRADING IN. I HAVE CONTACTED LOCAL MEDIA CAN'T SEEM TO GET ANY HELP. WE HAVE BEEN LOYAL CHEVY OWNERS FOR OVER 20YEARS NEVER AGAIN. I THINK THE PUBLIC NEEDS TO BE WARNED BEFORE SOMEONE GETS KILLED. IF SOMEONE WAS WALKING ACROSS THE FRONT OF THE CAR THEY WOULD HAVE DIED. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND APPLYING THE BRAKES, THE VEHICLE FAILED TO STOP OR DECELERATE. THE CONTACT HAD TO UTILIZE THE EMERGENCY TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND AN UNKNOWN PART WAS REPLACED. TWO DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER AND THE SAME PART WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 18,000.

SUDDEN LOSS OF POWER STEERING WITH "POWER STEERING SERVICE" ERROR ON DISPLAY. WHEN THIS HAPPENED, THE STEERING WHEEL BECAME VERY HARD TO STEER (ALMOST LOCKED UP) AND I CERTAINLY COULD NOT MAKE A RIGHT OR LEFT TURN. THIS SEMI-LOCKING UP OF THE POWER STEERING REMAINED AS LONG AS THE VEHICLE WAS STILL MOVING. INDEED, THE ONLY WAY TO RESTORE POWER STEERING WAS TO STOP THE CAR AND LET THE ENGINE COOLED FOR 20 MINUTES OR MORE. THIS HAPPENED THE FIRST TIME TO MY CAR IN JUNE OR JULY TIME FRAME. CHEVROLET REPROGRAMMED THE STEERING MODULE. BUT THE POWER STEERING LOCKUP WHILE DRIVING AT HIGHWAY SPEED (~50MPH) HAPPENED AGAIN IN AUGUST. CHEVROLET REPLACED THE RACK AND PINION STEERING. AND THE LOCKING UP OF THE POWER STEERING WHILE DRIVING AT HIGH SPEED (~50MPH) STILL HAPPENED AGAIN ON 09/10/2013. THIS TIME, CHEVROLET CHANGED THE "D POWER STEERING MODULE POWER & GROUND HARDNESS". SO, CHEVROLET HAS ATTEMPTED TO FIX THE PROBLEM UNSUCCESSFULLY TWICE BEFORE THIS THIRD WARRANTY REPAIR. I HOPE THIS FIX IT. BUT I FEEL I NEED TO REPORT THIS TO THE NHTSA SINCE I ALMOST GOT INTO AN ACCIDENT (SUDDEN AND SUSTAINING LOSS OF CONTROL OF THE VEHICLE STEERING) EVERY TIME THIS INCIDENT HAPPENED. *TR

ON OR ABOUT JUNE 13, 2013, I WAS PARKING MY CAR IN MY SPACE AT THE APARTMENT COMPLEX I LIVE IN. I PUSHED ON THE BRAKES AND THE CAR WENT UP AND OVER THE GRASS AND INTO THE SUPPORT STRUCTURE THAT HOLDS UP THE AWNING AT OUR CLUBHOUSE. THE MILEAGE LISTED IS APPROXIMATE, AS I CURRENTLY DON'T HAVE THE PAPERWORK FROM HOWE COLLISION AT HAND. I HAVE A $500.00 DEDUCTIBLE WITH MY INSURER, AAA MICHIGAN. THERE WAS NO POLICE REPORT TAKEN. THE DAMAGE TO MY VEHICLE WAS REPAIRED BY HOWE COLLISION IN PLYMOUTH. I PICKED UP MY CAR ON JUNE 24, 2013. THE CAR HAS A 1.8L ECOTEC WITH DOHC 4-CYLINDER ENGINE. IT ALSO HAS A 6-SPEED AUTOMATIC TRANSMISSION. IT HAS STABILITRAK-STABILITY CONTROL, WITH TRACTION CONTROL. THE BRAKES ARE 4-WHEEL ANTI-LOCK, FRONT DISKS, REAR DRUMS. MY VEHICLE WAS MANUFACTURED IN LORDSTOWN, OHIO. I READ AN ARTICLE IN THE JACKSON CITIZEN REGARDING A DEFECT IN THE BRAKE ASSIST FUNCTION THAT HAD BEEN LINKED TO 27 ACCIDENTS. GM ANNOUNCED THE FRIDAY BEFORE THAT IT WAS AWARE OF THE 27 CRASHES, BUT STATED THERE WERE NO INJURIES. THE CARS INVOLVED ARE 2011-2012 1.4L ENGINES THAT WERE BUILT IN LORDSTOWN. GM SAID FOR OWNERS TO TAKE THEIR CAR TO THE DEALER WHERE IT WAS PURCHASED, (MINE IS A LEASE), FOR REPAIR OF THE BROKEN PART. MY DEALER, [XXX] IN PLYMOUTH SAID THEY DIDN'T KNOW ANYTHING ABOUT IT. MY NIECE, WHOSE EMAIL I AM USING, CALLED AND SPOKE TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT SAID THEY HAD NO OFFICIAL NOTICE FROM GM AND THAT NOT ALL 2011 AND 2012 CRUZE'S WERE INVOLVED IN THE RECALL. HE ALSO TOLD HER THAT I WOULD GET A NOTIFICATION IN THE MAIL, WHICH TO DATE, I HAVE NOT GOTTEN. IF YOU NEED ANY OTHER INFORMATION YOU CAN CALL ME AT THE NUMBER LISTED OR EMAIL MY NIECE, [XXX], AT THE EMAIL LISTED BELOW. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR