2012 CHEVROLET CRUZE Complaints
View complaints related to 2012 CHEVROLET CRUZE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 840 complaints submitted for the 2012 CHEVROLET CRUZE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2012 CHEVROLET CRUZE- COLCHESTER, CT
2012 CHEVY CRUZE. CONSUMER WRITES IN REGARDS TO A DISTINCTIVE BURNING ODOR COMING FROM UNDER THE VEHICLE. *SMD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE BURNING ODOR. FROM THE FIRST DAY OF PURCHASE, THE CONSUMER NOTICED A BURNING SMELL COMING FROM OUTSIDE OF THE VEHICLE. THE SMELL BECAME PROGRESSIVELY STRONGER AND STRONGER. THE FURTHER THE VEHICLE WAS DRIVEN, THE STRONGER THE BURNING ODOR BECAME. THE CONSUMER HAS SINCE TRADED THE VEHICLE, FOR A DIFFERENT YEAR.
Source: CONSUMER LETTER -
2012 CHEVROLET CRUZE- ACWORTH, GA
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A SOUR ODOR BEING EMITTED INSIDE THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS ANTIFREEZE, WATER AND MOLD UNDER THE ALL-WEATHER FLOOR MATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DETERMINED THAT A PLUG HAD NOT BEEN REMOVED IN THE LINE, CAUSING THE LEAK INSIDE THE VEHICLE. THE DEALER REPLACED THE CARPET AND THE FIREWALL INSULATOR PAD HOWEVER, THE MOLD REMAINED. IN ADDITION, THE CONTACT STATED THAT DUE TO THE PROLONGED LEAK AND THE EXTENSIVE MOLD THAT ACCUMULATED IN THE VEHICLE, IT WAS A POSSIBILITY THAT THE CONTACT HAD DEVELOPED LEGIONNAIRES DISEASE. IT WAS LATER DETERMINED THAT THE CONTACT HAD INHALED LARGE AMOUNTS OF ETHYLENE GLYCOL AND SUFFERED MAJOR RESPIRATORY ILLNESS. THE MANUFACTURER WAS CONTACTED AND OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONTACT AT THE ORIGINAL PRICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CHEVROLET CRUZE- FOREST LAKE, MN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE INSIDE OF THE VEHICLE SMELLED LIKE BURNING PLASTIC AND THE WINDOWS ON THE VEHICLE FOGGED UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES BEFORE THEY WERE ABLE TO DETERMINE THAT THE HEATING CORE CAUSED THE FOG. THE HEATING COIL WAS REPLACED BUT THE CONTACT STATED THAT THE VEHICLE THEN SMELLED OF BURNING COOLANT AND PLASTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 25,900.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CHEVROLET CRUZE- SURPRISE, AZ
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIRS WERE COMPLETED, THE CONTACT NOTICED THAT THE POWER STEERING HARNESS HAD BEEN CHEWED AND FELT THAT THE ENGINE WAS NO LONGER PROTECTED SINCE THE ENGINE COVER WAS REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,535. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CHEVROLET CRUZE- NORTH HUNTINGDON, PA
DRIVING IN STRAIGHT LINE DOWN HIGHWAY @ +/-50 MPH THE CAR BEGINS TO DRIFT, AS YOU STEER TO CORRECT BACK, THE STEERING WHEEL HAS A FEEL LIKE ITS STUCK OR LOCKED AND GIVES THE FEEL LIKE YOU HAVE TO FORCE IT BACK TO RELEASE IT. ALMOST FEELS LIKE A DEAD SPOT IN THE STEERING FOR LACK OF A BETTER TERM. I STATED TO NOTICE IT OFF AND ON FAINTLY SINCE MAYBE AROUND XMAS AND IT HAS SEEMINGLY BEEN GETTING WORSE AND WORSE HAPPENING MORE OFTEN AND MORE NOTICEABLE. JUST YESTERDAY I EVEN NOTICED FOR THE FIRST TIME THE SAME FEELING WHILE JUST SITTING STOPPED AT A RED LIGHT. GAVE THE STEERING WHEEL A LITTLE BACK AND FORTH MOTION AND IT REPLICATED THE SAME STUCK FEELING / DEAD STOP IN THE STEERING. JUST DID A LITTLE BIT OF CHECKING ONLINE AND SEE THAT I AM NOT THE ONLY PERSON EXPERIENCING THIS SAME THING SO I KNOW THAT IM NOT GOING CRAZY. HERE IS A LINK I FOUND OF OTHERS EXPERIENCING THE SAME PROBLEM... HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/9245-ODD-STEERING-2012-CRUZE-ANYONE-ELSE-PROBLEM.HTML. *TR
Source: NHTSA WEB SITE -
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2012 CHEVROLET CRUZE- NEW GLARUS, WI
COOLANT SMELL IN CAB, HVAC INTAKE DUCT MOUNTED LESS THAN 6INCHES FROM COOLANT SURGE TANK VENT. IN COLD WEATHER IT SMELL SEEMS WORSE. LOVE THE CAR BUT THIS SHOULD NOT BE HAPPENING WITH A 2012 CAR, WITHIN MINUTES OF STARTING TO BREATH THIS POISON I GET CRAMPS IN MY SINUSES & START TO GET A MILD HEADACHE. READING ONLINE SEEMS GMS CURRENT FIX TO QUIET THE ISSUE BY BUYING BACK CUSTOMERS CARS, THAT LEAVES THE REST OF US CRUZE OWNERS BREATHING FUMES. *TR
Source: NHTSA WEB SITE -
2012 CHEVROLET CRUZE- NEW GLARUS, WI
STEERING HAS INTERMITTENT ISSUE. WHILE DRIVING AT INTERSTATE SPEEDS IT FEELS AS THOUGH THE WHEEL GETS CAUGHT IN A NOTCH. BESIDES THAT WHEN THIS IS OCCURRING THE ELECTRIC STEERING GETS TWITCHY, AND PULLS 1/8-1/4IN TO THE RIGHT EVERY 10SECONDS OR SO. THE PROBLEM WENT AWAY, BUT HAVE READ OTHERS ONLINE WITH SIMILAR ISSUES. TOOK MY CAR TO DEALER & THEY COULD FIND NOTHING WRONG. HAS NOT OCCURRED SINCE. AT 12,000MILES MONTHS BEFORE THIS I STARTED MY CAR & HAD THE SERVICE POWER STEERING MESSAGE ON THE DRIVERS INFORMATION CENTER ON DASH. TOOK IN AT THAT POINT & WAS TOLD THERE WAS NO STORED CODES & NO ISSUES FOUND. I AM REPORTING THIS AS IT COULD CAUSE SOMEONE TO GET IN AN ACCIDENT AT INTERSTATE SPEEDS. PASSING A SEMI THE CAR KEPT TWITCHING/PULLING THE 1/8-1/4IN TOWARD THE SEMIS LANE EVERY 10SECONDS. PLEASE MAKE GM FIX THIS OBVIOUS SAFETY DEFECT. *TR
Source: NHTSA WEB SITE -
2012 CHEVROLET CRUZE- WESTFORD, MA
ANTIFREEZE FUMES ORIGINATE IN THE ENGINE COMPARTMENT AND LEAK INTO THE PASSENGER COMPARTMENT. *TR
Source: NHTSA WEB SITE -
2012 CHEVROLET CRUZE- GLENSIDE, PA
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD SQUEAKING NOISE WAS EMITTED FROM THE VEHICLE WHEN ENGAGING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME PROBLEM. THE TECHNICIAN DUPLICATED THE PROBLEM HOWEVER, HE WAS UNABLE TO PROVIDE A REMEDY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND INFORMED THE CONTACT THAT THERE WAS NOT A SAFETY ISSUE REGARDING THE BRAKES. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CHEVROLET CRUZE- CLOVIS, CA
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE .THE CONTACT STATED THAT WHENEVER THE BRAKES WERE ENGAGED THE REAR WHEELS EMITTED A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE BUT WAS UNABLE TO PROVIDE A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 5,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE