2013 CHEVROLET EQUINOX Complaints

WHILE TRAVELING LESS THAN 2 MILES FROM HOME AT ABOUT 40 MPH ON A SMOOTH STRAIGHT ROAD THE VEHICLE MADE A SUDDEN JERK LIKE SLAMMING ON BRAKES. MADE CONTROL DIFFICULT MOMENTARILY

MY MANIFOLD IS GETTING A HOLE IN IT AND I WAS TOLD THAT ONCE MY CHECK ENGINE LIGHT COMES ON, THE MANIFOLD WILL NEED TO BE REPLACED SINCE THERE IS AN OXYGEN SENSOR LOCATED IN THE MANIFOLD. IF I LET THE CAR IDLE IN THE DRIVEWAY, I CAN SMELL EXHAUST GOING INTO MY VEHICLE

I RECEIVED A RECALL NOTICE IN THE MAIL ABOUT MY CAR AND OIL CONSUMPTION. I HAVE HAD TO REPLACED OIL IN MY CAR IN-BETWEEN OIL CHANGES BUT DIDN'T THINK ANYTHING OF IT UNTIL I RECEIVED THE NOTICE. I HAD TO BRING IT TO THE DEALER FOR AN OIL CONSUMPTION TEST. I DID THEN COVID HIT AND THEY CLOSED DOWN FOR SOME TIME. I RESTARTED THE OIL CONSUMPTION TEST AND WAS TOLD BY A MGR NAMED TOM THAT MY CAR WAS BURNING EXCESS OIL BUT HE WOULD NEED TO SPEAK TO HIS MGR, WHO WAS ON VACATION AT THIS TIME. I THEN CALLED HIM BACK A WEEK LATER AS I DID NOT HEAR BACK FROM HIM. TOM TOLD ME THAT THE OIL CONSUMPTION WAS NOT ENOUGH TO WARRANT THE CAR BEING FIXED. I WAS NOT SATISFIED WITH THIS ANSWER AS THEIR WAS A RECALL, I HAD AN OIL CONSUMPTION ISSUE AND DID WHAT I WAS SUPPOSED TO DO AND THEY SHOULD FIX MY CAR. I SENT TWO LETTERS PRIORITY MAIL TO THE MGR OF GENGRAS CHEVROLET IN EAST HARTFORD, CT. BOTH PRIORITY PACKAGES WERE RECEIVED AT THE DEALERSHIP BUT NO ONE HAS RESPONDED TO ME. I HAVE ATTACHED THE LETTER I SENT TO PAUL SMITH, MGR OF GENGRAS CHEVROLET FOR YOUR REVIEW. I JUST WANT MY CAR FIXED BUT I WILL FOLLOW THROUGH WITH LEGAL ACTION IF NECESSARY. THANK YOU IN ADVANCE FOR TAKING THE TIME TO READ MY COMPLAINT

FREQUENT OIL CHANGES. THE CONSUMPTION OF OIL IS DEPLETED BEFORE THE LIFE OF OIL RUNS OUT. SOMETHING MIGHT BE WRONG WITH THE PISTONS RING.

I NOTICED A STRONG EXHAUST SMELL INSIDE THE CABIN OF MY VEHICLE. IT SEEMS TO BE STRONGER WHEN SITTING PARKED (I.E. AT THE GROCERY STORE OR AT A LONG STOP LIGHT). SERVICE SHOPS FOUND A HOLE IN EXHAUST RESONATOR AND A CRACK IN THE EXHAUST MANIFOLD WHICH 2 AUTO SERVICE SHOPS INDICATE ARE "EXTREMELY COMMON IN 2013 CHEVY EQUINOX". ADDITIONALLY, IT APPEARS 2011 MODELS HAD A RECALL ON THE EXHAUST SYSTEM AS WELL.

MY VEHICLE NOW HAS AN ENGINE PROBLEM DUE TO MY OIL BURNING REALLY FAST. I HAVE TAKEN IT UP TO AN AUTO REPAIR SHOP BECAUSE I HAVE BEEN NOTICING A WEIRD TICKING SOUND IN MY ENGINE. THEY TOLD ME ITS BECAUSE MY OIL WAS VERY VERY LOW AND IT HAS ALREADY STARTED TO AFFECT MY ENGINE. I ONLY DRIVE TO WORK AND BACK WITH ME CAR MOSTLY ON MAIN PAVED ROADS AND SOMETIMES ON THE HIGHWAY. I NOTICED THE SOUND MORE WHEN I WAS IN TOWN MAINTAINING MY SPEED AT 25 MPH THE TICKING SOUND WAS VERY LOUD. IT WOULD ALSO SOUND LOUD IF I WAS TURNING RIGHT AND/OR LEFT. I WOULD ONLY NOTICE THE TICKING SOUND WHEN THE CAR WAS IN MOTION. WHEN IT IS STATIONARY I WOULD NOT HEAR THE TICKING SOUND. I AM VERY SCARED TO CONTINUE DRIVING MY CAR BECAUSE I HAVE A 3 YEAR OLD THAT GOES EVERYWHERE WITH ME AND I DON'T WANT TO PUT HER IN ANY HARM.

MY ECO-TEC ENGINE BURNS OIL. I HAVE HAD THE ENGINE WORKED ON TWICE FOR THE SAME REPAIR RESULTING IN OVER $3,000 PAID OUT OF POCKET. I HAVE MY OIL CHANGED EVERY 3000 MILES OR LESS. I ALSO HAVE TO ADD 2-3 QUARTS OF OIL ON A WEEKLY BASIS. ADDITIONALLY, NOW MY VEHICLE IS EXPERIENCING A FUEL ISSUE WHERE I'M NOW BURNING FUEL.

ON MORE THAN ONE OCCASION MY EQUINOX TURNED OFF WHILE I WAS DRIVING. THE FIRST TIME IT HAPPENED I WAS DRIVING HOME (ON THE STREETS), AND WHEN I SLOWED DOWN TO TURN AND BEGAN TO STEP ON THE ACCELERATOR THE SUV TURNED OFF. IN THE MIDDLE OF THE STREET. ANOTHER TIME IT HAPPENED ON THE FREEWAY WHILE I WAS DRIVING THROUGH SLOW TRAFFIC. ONCE AGAIN, AFTER HAVING TO SLOW DOWN, WHEN I STEPPED ON THE ACCELERATOR THE SUV TURNED OFF. ON THE FREEWAY!!! I COULD'VE BEEN KILLED AND I WOULDN'T HAVE BEEN AT FAULT FOR IT. THIS IS A DEADLY ISSUE WITH THIS SUV. I'VE HAD THIS EQUINOX SINCE THE BEGINNING OF 2019 AND I KEEP UP WITH THE MAINTENANCE ON IT. I SHOULD NOT BE HAVING LIFE THREATENING ISSUES WITH THIS SUV

EXCESSIVE OIL CONSUMPTION AND OIL LEVEL LOW WARNING LIGHT DOES NOT FUNCTION. ENGINE WILL TICK AND EVENTUALLY STALL OUT. MUST ADD OIL CONSTANTLY OR CHANGE THE OIL MORE FREQUENTLY THAN RECOMMENDED. NO RECALL HAS ISSUED AND DEALER WANTS THOUSANDS OF DOLLARS TO FIX. BASICALLY STUCK WITH A VEHICLE THAT YOU MUST ADD OIL TO EVERY TIME YOU FILL UP WITH GAS.

SO FIRST STARTED TO USE OIL MORE THAN IT SHOULD BETWEEN CHANGES BUT IT WOULD BE JUST 1 QUART LOW IT WOULD KNOCK. THAN TRANSFER CASE WENT OUT THAN A WHEEL BEARING WENT OUT. I LIKE MY CAR BUT IT'S STUFF I KEEP MAINTAINED BUT SEEMS LIKE EVERY TIME I TURN AROUND SOMETHING GOES WRONG. NOW WHEN YOU OPEN THE DOOR AN THE KEYS ARE IN MY HAND I HEAR A CLICKING NOISE LIKE THE COMPUTER IS ONE IN IT ALSO ONCE AN AWHILE YOU CAN SMELL GAS NOT ALWAYS. IT'S LIKE IT'S COSTING MONEY TO FIX IT ON STUFF THAT SHOULDN'T GO BAD IF YOU MAINTAIN IT. I TALKED TO FOUR OTHER PEOPLE WHO OWN EQUINOX AN DIFFERENT YEAR RANG FROM 2011 TO 2017 WITH SAME ISSUES. WHY IS IT WE THE PUBLIC HAVE TO FIX ISSUES WHEN YOU MAINTAIN THE CAR!! I DON'T WANT TO TRADE BUT IF IT GOES DOWN AGAIN IT'S GOING TO BE TRADE FOR A NON CHEVY CAR I HAVE HAD CHEVY SINCE I STARTED DRIVING 40 PLUS YEARS MY SECOND EQUINOX NEVER HAD ISSUES WITH THE FIRST ONE LIKE I HAVE THIS ONE . I CHANGED BATTER IN IT THINKING IT WOULD TAKE CARE OF THE CLICKING BUT IT DIDN'T I ALMOST DON'T WANT TO DRIVE IT TO MY DOCTORS APPOINTMENTS WHICH ARE QUIT OFTEN DUE TO WILL IT DIE ON ME AN LEAVE ME STRANDED ON THE ROAD