2013 CHEVROLET EQUINOX Complaints

LETTER FROM SENATOR GILLIBRAND ON BEHALF OF CONSTITUENT RE 2013 CHEVROLET EQUINOX WINDSHIELD WIPER RECALL. *SMD THE CONSUMER STATED WHILE DRIVING IN THE RAIN, SHE HAD THE WIPERS ON THE HIGHEST SETTING WHEN SUDDENLY THE WIPERS FROZE. THE CONSUMERS VISIBILITY WAS IMMEDIATELY REDUCED. THE CONSUMER CALLED AAA AND THEY WERE ABLE TO FIX THE WINDSHIELD WIPERS SUFFICIENTLY TO COMPLETE HER TRIP. THE CONSUMER STATED SHE NEVER RECEIVED A RECALL NOTICE AND SHE REFERENCED RECALL # 16V582000. WHEN THE CONSUMER CALLED THE DEALER, THEY CONFIRMED THE RECALL. HOWEVER, THERE WAS CURRENTLY NO REMEDY. THE CONSUMER ENTERED HER VIN IN THE GENERAL MOTORS AUTOMATED SYSTEM AND NO ACTIVE RECALLS WERE APPLICABLE TO HER VEHICLE. *JB

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING AND WOULD NOT TURN BACK ON. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) WAS LATER RECEIVED; HOWEVER, THE PARTS NEEDED TO REMEDY THE FAILURE WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING ON TURNPIKE AT ABOUT 75, STABILITY CONTROL MESSAGE CAN UP FOLLOWED BY REDUCED ENGINE POWER MESSAGE. CAR REDUCED SPEED VERY QUICKLY WHILE IN MODERATE TRAFFIC. MANAGED TO MOVE TO SHOULDER SAFELY, HOWEVER CAR WOULD NOT RESTART. POWERED OFF VEHICLE FOR A FEW MINUTES. WHEN TURNED BACK ON TO ATTEMPT RESTART, MESSAGES ARE GONE BUT LEFT CHECK ENGINE LIGHT. VEHICLE WOULD TURNOVER AND SPUTTER BUT WOULD NOT REMAIN RUNNING. *TR

WHILE DRIVING IN HEAVY RAIN IN FREEWAY TRAFFIC AT APPROXIMATELY 60MPH WITH FLOW OF TRAFFIC, FRONT WIPER BLADES STOPPED MOVING. MANAGED TO MOVE VEHICLE TO SAFETY AND DISCOVERED WIPERS STILL MOVED FREELY BUT WIPER MOTOR WOULD NOT MOVE WIPER ARMS. NOTIFIED OF RECALL PREVIOUS WEEK, HOWEVER DEALER NOTIFICATION INDICATED PARTS WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY: WINDSHIELD); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

" WINDSHIELD WIPER MODULES RECALL"- IT WAS RAINING DECEMBER 6, 2016. IT WAS THE FIRST DAY OF HURRICANE MATHEW AND THE JOB RELEASE US EARLY. MY CAR WAS IN MOTION ON THE STREET. I TURNED MY WIND SHIELD WIPERS ON AND IT WIPED. ONE TIME ACROSS THE WINDSHIELD AND STOPPED. I HAD NO VISIBILITY AND TRIED GET OFF THE ROAD AND CALL FOR HELP. I CALLED COGGIN CHEVROLET AND TALKED TO MICHELLE IN SERVICE. PER MICHELLE. THEY WILL BE CLOSED ON FRIDAY. I DROPPED MY CAR AT 7AM 10/8. THE GATE WAS OPEN BUT SERVICE WAS CLOSED. I RETURNED TO COGGIN CHEVROLET ON 10/10 AT 07:00. MY SERVICE ADVISOR WAS MIKE HOPPER. AT FIRST MIKE DIDN'T EVEN WANT TO GIVE ME A LOANER. RELUCTANTLY, I WAS GIVEN A LOANER. I RECEIVED A CALL BACK FROM MIKE SAYING REPAIR NEEDED IS AROUND $420.00 WINDSHIELD WIPER TRANSMISSION. BECAUSE THEY ARE UNSURE IF THAT IS APART OF THE RECALL. THEY THREATEN TO CHARGE HER CREDIT CARD IF THE LOANER WASN'T RETURN ON 10/11 AND NOT HONOR THE RECALL TO TEMPORARY FIX UNTIL THE REMEDY IS IN PLACE.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING 55 MPH, THE WINDSHIELD WIPERS WERE ACTIVATED BUT FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.