2019 CHEVROLET MALIBU HYBRID Complaints

Number 3 Lifter spun into housing & ruined camshaft, send metal throughout engine. On trip to another state pickup started ticking, service motor light, service parking brake light and service traction icons came on and also messages on them. Had to drive slow to get to next town. Decided to go back home six hours away, very slow the ticking became knocking. Pulled over multiple times. Contacted dealer to look at next morning. In shop about two months. Dealer said Number 3 lifter spun into housing and ruined camshaft that sent metal throughout engine. Had to have engine replaced for $12172.42. Dealer replaced engine and other parts that needed replacing also. Our trip was ruined and had to purchase a cheap used pickup to get to and from work. Could only travel under a certain speed without ticking and knocking. Had to take different roads home because of slow speed. Trip had to postpone because of this motor issue. All icons, messages, ticking and slower speed all happened at same time. Had no warnings ahead of anything wrong.

. I bought this truck for my husband as a birthday present & it has been a nightmare. My husband is a [XXX] & I wanted a vehicle that he would be comfortable in to take him to his numerous medical appointments. The first indication was the check engine light came on. I took to to O'Reillys & they scanned the vehicle & no issue was detected. I then had several instances where the vehicle would not start & one instance when it would not go into reverse & the truck was making a noise from the underbody. The windshield washer unit also was not working. I then took it back to the Ford dealership where it was purchased. They ran a scan at the dealership & said there was nothing wrong. They then indicated that I should take it to a Chevy dealer which I did. They stated that Chevy has a special scan that the previous scans cannot access. I documented all the issues and the Chevy dealership found 8 issues including the transmission, holes in the struts, software issues, washer pump, grille shutter & loose battery cables. The Ford dealership agreed to fix the struts & the washer pump as well as the diagnostic testing. I thought we were going to be able to resolve the transmission and the grille shutter issue but that has not happened. The defective grille shutter is what is activating the check engine light. The Ford dealership charged me for fixing the battery cables and yet they were needed to be done again. They also told me that the grille shutter was not necessary as I could drive with it but I would never know when I had an actual problem. They wanted to replace the torque converter. I submitted a request to Carvana & they offered me 5,000 and I paid double that plus. I don't feel safe driving the vehicle and GM is well aware of the issues with this make and Model. Let's not wait until someone is killed or hurt before action is taken. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while in reverse(R), the back over prevention camera displayed a blue screen with the message “Camera Service Required” displayed. The failure was intermittent at first but became a permanent failure. The sensor for the hood latch displayed the message that the hood was not closed, even though the hood was securely closed. The contact stated that the remote starter failed due to the hood latch sensor failure. The contact was unsure if the two failures were related. The dealer was contacted, and it was confirmed that the failures were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 56,000.

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the message "Transmission Fluid Overheat" was displayed. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the TCM had failed and needed to be replaced. The TCM was replaced, and the vehicle was repaired. After retrieving the vehicle, the vehicle failed to immediately reverse as needed. The vehicle hesitated before reversing. The failure later occurred while driving forward, and the vehicle jerked while driving from being stationary. The contact stated that the failure was also present during cold starts. The vehicle was taken back to the dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 128,000.

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the message "Oil Level Low - Turn off Vehicle Immediately" was displayed. Upon further inspection, the contact noticed a burning odor coming from under the hood, with an abnormal engine oil leak. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the engine oil cooler line had detached. The vehicle was repaired out of pocket. Upon further investigation, the contact related the failure to the Chevrolet Customer Satisfaction Program: N212326940 and Chevrolet Customer Satisfaction Program: N192220080; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

Oil leaking from the oil cooling lines where the rubber hoses connect to the metal lines. Thankfully caught before the rubber hoses completely blew out of the crimp. GM issued two Customer Satisfaction Programs (N212326940 & N192220080) for this issue, neither of which covered my vehicle. Clearly this was a much bigger issue. This is a safety issue as it can lead to a sudden oil loss, which could lead to a loss of propulsion, possibly leading to a crash. The oil is spread across the under side of the vehicle and could lead to a fire if it comes in contact with the exhaust.

I own a 2019 Chevrolet Silverado with approximately 84,000 miles. Prior to the engine failure, I noticed abnormal engine ticking noise, especially during cold starts. I reported this concern to the dealership during a service visit. The technician verified the engine noise but stated that the noise was normal and no repairs were performed. Over time the condition worsened and the vehicle began experiencing engine misfires and internal engine damage. Diagnostic inspection later revealed oil contamination and cylinder wall scoring requiring full engine replacement. Additionally, while driving on a public street, the serpentine belt suddenly came off the engine without warning. This created an immediate safety concern because the belt powers critical systems such as power steering and engine cooling. Losing these systems while driving could cause loss of vehicle control. At the time of the incident, my children were in the vehicle and there were pedestrians and other drivers on the road. The sudden mechanical failure created a dangerous situation that could have resulted in a crash or injury. No warning lights or messages appeared on the dashboard prior to the engine failure, and the check engine light never illuminated. Because the engine concern had previously been reported and dismissed as normal, the problem continued to worsen until catastrophic engine damage occurred. I am submitting this complaint because I am concerned that this may not be an isolated issue and that similar engine failures could pose a safety risk to other drivers.

My 2019 truck with 50k miles on it, broke down and nearly caused an accident. The safety recall for the wiring harness chafing was not assigned to my VIN. I had vehicle towed to find out my loss of power and 17 error codes were due to the wires rubbing due to improperly installed by the dealer per this NHTSA. I called the 1800 number for Chevy and they told me my VIN wasn’t “Picked” to be part of this recall. I asked why, my vehicle did exactly what recall said. They said sorry we can’t do anything. I could have died the way the truck acted. I need a complaint filed and assistance having the dealer add my VIN to this recall. Any assistance will be appreciated.

Bearing and Engine failure, Had to pay out of pocket for a new engine at 78,000 miles. The problem was diagnosed by my local dealer Denoyer Chevrolet in holland Mi. There was no warning lamps, messages, nor symptoms. Dealer had all the info on date, inspection and repair. Engine failures like this are very dangerous as they can cause catastrophic injury or damage. General Motors should be held accountable and made to pay back customers for there damaged products.

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 30 MPH, the rear wheels locked upon depressing the brake pedal without warning. The contact temporarily lost control of the vehicle, and the rear wheels skidded, almost causing a crash. Due to the failure, the vehicle was towed to the residence, where it remained. The dealer was notified of the failure, and the contact was informed that there were no recalls related to the VIN. Upon investigation, the contact discovered NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, upon contacting the dealer, the dealer claimed that there was no knowledge of the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 136,000.