2011 CHEVROLET SILVERADO Complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE TOWING A BASS BOAT, THE REAR BUMPER COLLAPSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE BUMPER WAS WORKING AS DESIGNED AND ADVISED THE CONTACT SHOULD GET AN AFTER MARKET BUMPER SINCE THE FACTORY BUMPER WAS BUILT TO SPECIFICATIONS AND THEY WERE UNABLE TO ALTER IT. THE CONTACT MENTIONED THAT THE BUMPER DID NOT HAVE THE STRENGTH AND TOWING ABILITY AS IT WAS ADVERTISED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 11,000. UPDATED 10/11/12*LJ THE CONSUMER STATED A BASS BOAT WAS LOADED ONTO THE TRAILER. THE CONSUMER STEPPED OFF THE TRAILER ONTO THE REAR BUMPER OF THE CHEVY PICKUP, WHEN THE CORNER COLLAPSED TO THE DOWNWARD. THE MANUFACTURER WAS NOTIFIED AND PLANNED TO EXCHANGE THE BUMPER FOR A STURDY ONE. THE MANUFACTURER THEN STATED THE BUMPER MET REGULATIONS SO THERE WAS NOTHING THEY COULD DO. THE CONSUMER STATED THE BUMPER COULD BE BENT BY SIMPLY USING HIS HAND WITH BARELY ANY EFFORT. UPDATED 10/16/2012 *JS

TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE FRONT PASSENGER HEAD REST WAS TOO HIGH AND CAUSED THE CONTACT'S BACK, NECK AND HEAD TO PAIN. THE DEALER AND THE MANUFACTURER ADVISED THAT DUE TO FEDERAL REGULATIONS, THE HEAD REST COULD NOT BE REMOVED BUT THE CONTACT COULD HAVE THE HEAD REST MODIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,138.

TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE SPARE TIRE FRACTURED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT SOMEONE HAD STOLEN THE TIRE. THE CONTACT WAS ADVISED BY AN INDEPENDENT MECHANIC THAT THE SPARE TIRE CABLE WAS ALMOST IMPOSSIBLE TO CUT ONCE THE TIRE WAS ATTACHED AND THE CABLE WAS RETRACTED. THE TIRE WAS NOT REPLACED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 14,115.

I WAS TRAVELING ON A DIVIDED HIGHWAY AND APPROACHING A SLOW MOVING TRUCK IN THE RIGHT LANE AHEAD OF ME. THERE WAS ANOTHER TRUCK BEHIND ME IN MY LANE. I MOVED TO THE LEFT LANE TO PASS THE SLOW TRUCK. JUST AFTER I BEGAN THE PASS MY PICKUP SLOWED QUICKLY AND BEGAN FLASHING ERROR MESSAGES: STABILITY CONTROL DISABLED, ENGINE POWER REDUCED & SERVICE STABILITRAK. THE TRUCK BEHIND ME HAD MOVED UP CLOSE AND FOLLOWED ME AROUND THE SLOW MOVING TRUCK. I WAS UNABLE TO ACCELERATE AND CONTINUED SLOWING QUICKLY. I HAD JUST ENOUGH ROOM TO SWERVE IN BEHIND THE SLOW TRUCK AS MY SPEED FELL BELOW ITS SPEED. THE TRUCK BEHIND ME NARROWLY AVOIDED A REAR IMPACT WITH MY TRUCK, WHICH, I BELIEVE, WOULD HAVE BEEN CATASTROPHIC. I PULLED TO THE RIGHT AND TRIED TO SPEED UP. ABOUT 40 MPH WAS ALL MY TRUCK WOULD DO. I STOPPED AND GOT OUT THE MANUAL. IT SAID TO RESET THE STABILITRAK, TURN THE VEHICLE OFF FOR 30 SECONDS. I DID THAT AND THE TRUCK SEEMED TO FUNCTIONED NORMALLY, AT LEAST AS FAR AS ENGINE POWER. I STILL HAD TRACTION CONTROL & STABILITRAK ERROR MESSAGES AND THE SERVICE ENGINE LIGHT WAS ON. I WAS ABLE TO RETURN 40 MILES TO MY HOME TOWN WITH NO FURTHER INCIDENTS. I WAS ABLE TO GET MY TRUCK INTO THE CHEVY DEALER ON THE 30TH. THE SERVICE REP RECOGNIZED MY DESCRIPTION IMMEDIATELY AS A "THROTTLE SENSOR" FAILURE. IT WAS REPAIRED UNDER WARRANTY. THERE HAVE BEEN NO FURTHER INCIDENTS. MY CONCERNS ARE DUAL: FIRST, ONLY LUCK AND YEARS OF EMERGENCY VEHICLE OPERATION TRAINING ENABLED ME TO AVOID BEING HIT FROM BEHIND BY THE FOLLOWING TRUCK WHEN MY TRUCK UNEXPECTEDLY AND WITHOUT WARNING LOST POWER. AN IMPACT WOULD HAVE LIKELY BE LIFE THREATENING CONSIDERING THE SPEED AND PROXIMITY OF TWO TRUCKS. SECOND, SUBSEQUENTLY, I HAVE FOUND MULTIPLE INTERNET REPORTS OF THIS ISSUE GOING BACK SEVERAL MODEL YEARS AND MY SERVICE PAPER WORK INDICATES A GM SERVICE BULLETIN FOR IT EXISTS. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 60 MPH, THE BRAKES WERE ENGAGED AND THE VEHICLE FAILED TO SLOW DOWN IMMEDIATELY. THE BRAKE PEDAL WAS ENGAGED WITH EXTREME PRESSURE IN ORDER TO STOP THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS ADVISED THERE WAS NOTHING WRONG AND THE COMPUTER WAS SUPPOSE TO STOP THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 11,000. UPDATED 03/05/12*LJ UPDATED 03/06/12

THE DRIVER SIDE MIRROR WILL NOT ADJUST OUTWARD FAR ENOUGH TO ELIMINATE A BLIND SPOT ON THAT SIDE OF THE VEHICLE. 9/22/11 TOM BANNEN CHEVROLET IN MADISON TN ATTEMPTED TO SOLVE THE PROBLEM BY REPLACING THE MIRROR, BUT THAT RESULTED IN NO IMPROVEMENT. 12/8/11 I COMPLAINED TO THE DEALER AGAIN. [XXX], THE SERVICE WRITER, SAT IN MY TRUCK, OPERATED THE MIRROR AND CONFIRMED THAT THE MIRROR WOULD NOT ADJUST OUTWARD FAR ENOUGH TO ELIMINATE A BLIND SPOT. HE SAID THAT IT WAS DEFINITELY NOT RIGHT,' AND THEY WOULD CHECK IT OUT TO SEE WHAT REPAIR IS NEEDED. BUT WHEN I PICKED UP THE TRUCK, THEY SAID IT OPERATES LIKE ALL THEIR OTHER TRUCKS AND WOULD MAKE NO IMPROVEMENT. 12/10/11 I COMPLAINED TO GM AT 866-790-5600. 12/21/11 "DISTRICT SPECIALIST" JOHN (EXTENSION 42327) SAID GM WILL NOT DO ANYTHING TO CORRECT THE PROBLEM AND THAT THIS IS GM'S FINAL POSITION ON THIS PROBLEM. THIS DEFECT LEAVES A BLIND SPOT IN MY VIEW, AND THAT INCREASES THE HAZARD OF MOVING LEFT TO CHANGE LANES. I AM, OF COURSE, AM NOT SATISFIED WITH THIS SITUATION. IT PLACES ME AT GREATER RISK THAN SHOULD BE NECESSARY WHEN DRIVING MY TRUCK. PERHAPS OTHER SILVERADO OWNERS ARE SUFFERING THIS SAME INCREASED RISK. PLEASE PROMPTLY PROVIDE A SOLUTION, INSTRUCT MY DEALER ON THAT SOLUTION, AND NOTIFY ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A 2011 CHEVY SILVERADO WITH A FUEL GAUGE PROBLEM. WHILE DRIVING DOWNHILL, MY FUEL GAUGE LIGHT JUST COMES ON AND THE FUEL GAUGE GOES DOWN TO EMPTY. THE VEHICLE THEN STALLS LOSING ALL POWER AND CONTROL OF THE VEHICLE (BRAKES, STEERING). AS I REACH THE BOTTOM OF THE HILL, I HAVE TO PLACE THE VEHICLE IN PARK AND IT STARTS RIGHT BACK UP BUT THE FUEL GAUGE STAYS AT EMPTY. I HAD THE VEHICLE SERVICED AT A GM DEALERSHIP AND IT WAS STATED BY THE TECH THAT VEHICLE IS WORKING AS DESIGNED. THIS WAS ALSO CONFIRMED BY GM ENGINEERING DEPARTMENT. IF I RECALL, THE FUEL PUMP IS PLACED MORE TOWARD THE BACK OF TRUCK AND WHILE DRIVING DOWNHILL GAS MOVES TOWARDS FRONT OF TANK GIVING THE FUEL SENSOR A FALSE READING. I'M NO ENGINEER BUT I HAD A 2009 SILVERADO AND NEVER CAME ACROSS THIS PROBLEM. THIS IS A BIG VEHICLE AND I BELIEVE THIS POSES A GREAT SAFETY RISK TO MYSELF AND FAMILY AS WELL AS THE PUBLIC. MANY TIMES WHEN THE TRUCK HAS LOST ALL POWER STEERING AND BRAKING CAPABILITY, MYSELF OR MY FAMILY MEMBERS WHO ARE DRIVING HAVE NARROWLY AVOIDED ACCIDENTS. GM TECH AND GM CORPORATE SAID REMEDY IS TO KEEP MORE GAS IN VEHICLE. THIS IS A CONTINUOUS PROBLEM AS AT TIMES IN TRAVEL I MAY NOT KEEP MY TANK AS FULL AS REQUIRED BY GM.

#1. VEHICLE ACCELERATES WHEN LETTING OFF GAS, EVEN WHILE GOING UPHILL THE VEHICLE WILL ACCELERATE. YOU CAN GO UP A STEEP HILL WITHOUT TOUCHING THE GAS. BROUGHT THE VEHICLE TO THE DEALERSHIP THEY REPLACED, THE THROTTLE BODY, GAS PEDAL ASSEMBLY. THEY REINSTALLED THE ORIGINAL PARTS AND TOLD US THAT THIS WAS NORMAL. WE DROVE OTHER 2011 CHEVY SILVERADO'S WHICH DID NOT DO THE SAME THING. THE DEALERSHIP TOLD US THAT ALL THE 2011 CHEVY SILVERADO'S ACCELERATE ON THEIR OWN. #2. THERE IS A CLUNKING NOISE FROM THE REAR WHEN DRIVING OVER BUMPS. THE DEALERSHIP SAID THIS IS NORMAL BACKLASH, AND DID NOT DO ANYTHING. *KB

BRAKE FAILURE. APPLIED BRAKES RAPIDLY DUE TO VEHICLE STOPPING IN FRONT OF ME. NOTICED TIRE SQUEAL THEN BRAKE PEDAL REMAINED FIRM BUT, MY VEHICLE FAILED TO STOP. HAD TO STEER INTO OPPOSITE TRAVEL LANE TO AVOID ACCIDENT. BRAKES THEN BEGAN TO FUNCTION NORMALLY. DROVE TO DEALERSHIP TO HAVE CHECKED. SERVICE MANAGER SAID BRAKES CHECKED OK. IN ROUTE TO MY HOME SERVICE BRAKE SOON LIGHT APPEARED ON DASH DISPLAY. *TR

WHY IS THE CABLES SUPPORTING THE TAIL GATE TWO DIFFERENT LENGTHS, ONE CABLE IS LOOSE WHEN THE TAIL GATE IS LOWERED AND NOT SUPPORTING ANYTHING, I TALKED WITH MY SALES PERSON AND HE TOLD HE TALKED WITH GM AND THEY ARE NOT GOING TO FIX THE PROBLEM, CAN YOU PLEASE GIVE ME SOME INFORMATION ON THIS, THANK YOU VERY MUCH. *TR