2020 CHEVROLET SILVERADO 2500 Complaints

The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 38 mph, he noticed the steering wheel was loose. The contact started to hear an abnormal sound coming from the vehicle. The contact stated while driving over a small bump in the roadway, the vehicle inadvertently steered to the right. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the pitman arm and idler arm to be replaced. The contact called the local dealer and made them aware of the repair that was needed on the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.

Front brakes are squealing and don’t seem to stop like they should. Loud squeal starting at 5,000 miles and still continuing.

TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED TO OPERATE AS NEEDED WHILE DRIVING OVER A BUMP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SPOKE WITH RESSLER CHEVROLET (8474 HUFFINE LN, BOZEMAN, MT 59718) WHERE HE WAS INFORMED THAT THERE WAS NO FIX FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED INTO FOUR WHEEL DRIVE. THE CONTACT STATED THAT THE VEHICLE WAS MANUALLY SHIFTED BACK INTO DRIVE. THE CONTACT STATED THAT THE FAILURE DESTROYED THE FRONT END, THE DIFFERENTIAL, AND AXLE. THE CONTACT WAS CONCERNED THAT THAT THERE WAS A MANUFACTURER'S DESIGN FLAW WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO RADLEY CHEVROLET (3670 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DIFFERENTIAL WAS DAMAGED AND NEEDED TO BE REPLACED. THE TECHNICIAN MENTIONED THAT THE FAILURE WAS DUE TO THE DESIGN FLAW OF THE AUTO MODE FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.

MY VEHICLE IS LESS THAN 1 YEAR OLD WITH ABOUT 11500 MILES. MY SERVICE EXAUST SYSTEM WARNING LIGHT ILLUMINATED AND PROVIDED A WARNING THAT MY SPEED WOULD BE REDUCED IN A SET AMOUNT OF MILES. AFTER ADDING ADDITIONAL DEF FLUID TO DETERMINE IF THAT WAS THE ISSUE MY CAR THE CAR RETURNED AN ERROR OF SERVICE DEF SYSTEM. THIS THEN LOWERED THE AMOUNT OF DRIVING MILEAGE UNTIL MY CAR WOULD BE FORCED TO A REDUCED SPEED. THIS OCCURRED WHILE OPERATING THE VEHICLE AND MAY HAVE RESULTED IN DAMAGE TO MY VEHICLE OR OTHER MOTORIST WHEN TRAVELING ON AN EXPRESSWAY. THE DEALER EXPLAINED THAT THEY HAD OTHER CARS IN FOR THE SAME ISSUE AND IT TOOK OVER A MONTH TO GET THE PARTS IN FOR REPAIR. ADDITIONALLY GM HAS PROVIDED NO GUIDANCE OR WARNING REGARDING THE ISSUE.

VEHICLE IS A DIESEL HAS ABOUT 13,000 MILES ON IT ONLY. RECEIVED A WARNING ON THE DASH WHILE VEHICLE WAS IN MOTION THAT THE DEF SYSTEM HAS AN ISSUE AND TO SEE THE OWNER MANUAL. SAYS ABOUT 80 MILES UNTIL MAX SPEED WILL ONLY BE 65 MPH. TOOK TO DEALER AND STATED THAT IT IS THE DEF PUMP IN THE TANK. THE PART IS ALMOST IMPOSSIBLE TO GET RIGHT NOW BECAUSE IT HAS BEEN FAULTY ON SO MANY OF THESE VEHICLES AND HAS NEEDED REPLACEMENT. HAVE TO LEAVE VEHICLE AT DEALERSHIP UNTIL THEY CAN GET A PART IN OTHERWISE VEHICLE CANNOT BE DRIVEN.

THE BRAKES HAVE BEEN SQUEALING REALLY LOUD. IT DOES NOT MATTER IF THE TRUCK IS CLEAN OR DIRTY THE BRAKES WILL SQUEAL. THEIR IS A SERVICE BULLETIN OUT TO FIX THIS PROBLEM ON TRUCKS BUILT BEFORE 9/01/2019, BUT SINCE MY TRUCK WAS BUILT ON 9/09/2019 THE PROBLEM SHOULD HAVE BEEN FIXED. THE DEALER DOES NOT WANT TO REPLACE THE BRAKES EVEN THOUGH THEY SQUEAL. THE BRAKES SQUEALING CONTINUE TO BE A PROBLEM AND SHOULD ALSO BE REPLACED UNDER WARRANTY ON TRUCKS BUILT AFTER 9/09/2019.

AT HIGHWAY SPEEDS OF 55-80MPH THE VEHICLE HAS A CONSTANT VIBRATION IN THE STEERING WHEEL. THIS HAS BEEN A PROBLEM SINCE PURCHASED BRAND NEW IN JULY '20. AT 1,350 MILES, IN AUGUST '20, I HAD THE TIRES ROTATED AND BALANCED, NOTHING CHANGED. AT 5,700 MILES, IN JANUARY '21, I HAD THE TIRES ROTATED AND BALANCED AGAIN, NOTHING CHANGED. I FOUND THAT GM HAS A TSB OUT BUT IT IS NOT A RECALL TO FIX THE ISSUE OR REPLACE THE BAD TIRES. SEE GM TSB #19-NA-240.

AT SPEEDS ABOVE 58MPH THE STEERING WHEEL VIBRATES TERRIBLY. THE TRUCK HAS BEEN AT THE DEALERSHIP 16 HOURS OUT OF THE LAST 20 DAYS I HAVE OWNED IT. THEY HAVE DONE OVER A DOZEN ALIGNMENTS AND TIRE BALANCES WITHOUT MAKING IT ANY BETTER. I HAVE ASKED FOR TIRE REPLACEMENTS OR OTHER CHANGES TO THINGS THAT WOULD MAKE IT VIBRATE AND THEY SAY NOTHING IS WRONG WITH THE TIRES. SEEMS LIKE THEY ARE STUMPED ON WHAT TO DO OTHER THAN CONTINUING TO BALANCE THE TIRES.

I WAS DRIVING IN A SNOW STORM AND THE HEADLIGHTS PACKED IN VERY THICKLY WITH HEAVY WET SLUSHY SNOW AND NO LIGHT WENT THROUGH AND I COULD NOT SEE THE ROAD. THE HEADLIGHT LENS AND THE SURROUNDING TRIM FORM A V-SHAPED TROUGH AROUND THE LIGHT THAT DOESN'T ALLOW THE SNOW TO SLIDE OFF FROM WIND AND BUMPS. THE SHAPE ACTUALLY ENCOURAGED SNOW TO ACCUMULATE AND COVER THE ENTIRE LENS AND THE LED LIGHTS RUN SO COOL THEY DON'T CAUSE ANY SNOW TO MELT. I HAD TO PULL OFF THE ROAD AND CLEAN THE HEADLIGHTS MANUALLY TWICE DURING A 26 MILE TRIP.