2020 CHEVROLET SILVERADO 3500 Complaints

Fan pulley broke in half, snapped fan belt, damaged fan and caused truck to overheat. Truck would not turn off when overheated, even when fan was not working, so truck kept getting hotter. Dealer said this is the 3rd one they've seen this week

The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.

Tire Size LT275/65R20 While towing a trailer was accelerating onto the freeway at approximately 45MPH the rear driver side tire exploded. The tread partially separated causing extensive damage to the vehicles wheel well, rear bumper and undercarriage. Tires was inflated to approximately 77PSI and tire temperatures were normal on the display cluster. Tire had 26,200 miles on it at the time of the incident.

I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The driver-side rear tire (P275/65R20) tread became separated while driving on I95 North with a fifthwheel. The tread became separated from the tire and caused sever damage to the trucks driver side rear wheel well and potential of losing control of the vehicle while towing a fifth wheel with my family of 5. The tire had to be replaced in another state so we could travel home and was not kept. There are pictures of the tire. There was no warning of this tire defect before it occurred.

GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!

The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle would independently downshift as the vehicle would fail to accelerate upon the depression of the accelerator pedal. The DEF (Diesel Exhaust Fluid) malfunction warning light would illuminate on the instrument panel during the failure. The contact had taken the vehicle to a dealer where they acknowledged the failure but informed him that the parts to repair the vehicle was unavailable. The manufacturer was notified of the failure and a complaint was filed. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.

TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND MADE AN ABNORMAL GRINDING SOUND. THE CONTACT STATED THAT EXTRA EFFORT WHILE DEPRESSING THE BRAKE PEDAL WAS NEEDED TO STOP THE VEHICLE. THE CONTACT STATED THE BRAKE WEAR SENSOR INDICATED THAT THE FRONT BRAKE PADS WERE AT 73 PERCENT WHILE THE REAR BRAKES WERE AT 52 PERCENT. THE CONTACT STATED THAT THE REAR BRAKE PADS HAD FAILED. THE CONTACT TOOK THE VEHICLE TO LONE STAR CHEVROLET (18900 NORTHWEST FWY, HOUSTON, TX 77065; (281) 653-6119) AND WAS INFORMED THEM THAT THEY SHOULD NOT RELY ON THE BRAKE SENSOR TO ACCURATELY DISPLAY THE BRAKE WEAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

NEW VEHICLE ON DEALER LOT. ENGINE (DIESEL) WOULD NOT START REMOTELY AND ENGINE LIGHT CAME ON WHEN THE ENGINE WAS STARTED MANUALLY.