2011 CHEVROLET SUBURBAN Complaints

I HAVE A LARGE CRACK IN THE DASHBOARD OVER TOP OF THE INSTRUMENT CLUSTER. I DON'T KNOW HOW OR WHEN IT OCCURRED. I FIRST NOTICED IT IN THE BEGINNING OF OCTOBER, 2014. BECAUSE OF ITS LOCATION IT IS NOT EASILY VISIBLE AND IT'S POSSIBLE IT MAY HAVE BEEN THERE FOR SOME TIME. I FOUND THIS IS A COMMON PROBLEM WITH GM PRODUCTS AND GM REFUSES TO ADDRESS THE ISSUE. I WENT TO MY LOCAL DEALER ABOUT IT AND THEY TOLD ME IT'S NOT COVERED UNDER THE EXTENDED WARRANTY I PURCHASED. I FEEL THIS IS A SAFETY ISSUE DUE TO THE POTENTIAL FURTHER DETERIORATION WHILE OPERATING THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. UPON STARTING THE VEHICLE, THE DASHBOARD STARTED TO SHAKE INDEPENDENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WERE TWO CRACKS OF SIGNIFICANT SIZE ON THE BOTTOM PART OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,300.

THERE ARE TWO CRACKS IN THE DASHBOARD, ONE OVER THE DRIVER CONSOLE AND ONE ON THE TOP LEFT OF PASSENGER AIRBAG....NOTHING HAS OCCURRED TO CAUSE THESE CRACKS, BUT I AM AFRAID IF AIRBAG IS DEPLOYED, THE DASH WILL BREAK UP AND HURT US. *TR

THE VEHICLE DASHBOARD HAS DEVELOPED MAJOR CRACKS IN TWO PLACES. ONE CRACK IS ADJACENT TO THE PASSENGER SIDE AIR BAG. THE OTHER CRACK IS ABOVE THE STEERING COLUMN. I AM CONCERNED THAT THE ENTIRE DASHBOARD WILL BECOME SHRAPNEL IF THE AIRBAG SYSTEM WAS TO DEPLOY. ADDITIONALLY, THE ENTIRE DASHBOARD "FLAPS" WHEN THE VEHICLE IS MOVING. *TR

WE OWN A 2011 CHEVY SUBURBAN AND ONE DAY NOTICED TWO CRACKS ON OUR DASHBOARD. ONE CRACK LEADS STRAIGHT INTO THE PASSENGER AIR BAG AND THE OTHER CRACK IS OVER THE DASH CONSOLE ON THE DRIVER SIDE. BECAUSE OUR SUBURBAN IS OUT OF THE 36K MILE WARRANTY WE WERE REFERRED TO GM. WE CALLED GM AND WERE TOLD THAT WE WOULD HAVE TO PAY $450.00 OUT OF OUR POCKET TO GET IT FIXED. WE ARE VERY CONCERNED THAT EITHER 1) THE AIR BAG MAY NOT DEPLOY IN CASE OF AN ACCIDENT OR 2) THAT IT WILL DEPLOY ON ITS OWN WHILE WE ARE DRIVING. WE ARE VERY DISAPPOINTED THAT GM IS NOT WILLING TO STAND BEHIND THEIR PRODUCT AND REPLACE AT NO COST AS THIS IS CLEARLY EITHER A MANUFACTURER DEFECT OR A POOR QUALITY PRODUCT. *TR

WHILE DRIVING ON THE HIGHWAY I WAS USING THE CRUISE CONTROL AND THE CAR BEGAN TO INCREASE IN SPEED WITHOUT MY CONTROL. IT WENT FROM 65 TO 90 IN A FEW SECONDS AND I HAD TO SLAM ON THE BREAKS TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES. ALSO WE CAN NEVER LET THE GAS GET LOWER THEN A QUARTER OF A TANK OR THE CAR JUST SHUTS DOWN LIKE ITS EMPTY. SOMETIMES THE ENGINE WILL JUST REV UP FOR NO REASON AND OTHER TIMES IT DOESN'T ACCELERATE PROPERLY. YOU CAN PUSH THE GAS AND IT FEELS LIKE THE SPEED IS DELAYED BUT THEN WILL CATCH UP. *JS

THE ACCELERATOR HESITATES WHEN PRESSED. THE CAR DOES NOT MOVE AND WILL THEN ACCELERATE RAPIDLY WHEN AT A STOP AND TRYING TO ACCELERATE THROUGH INTERSECTIONS. DEALER COULD NOT DUPLICATE FOR REPAIRS. RECURRING ISSUE. ALSO HAS A POPPING OR CLUNKING NOISE IN BACK PASSENGER SIDE. DEALER HAS DUPLICATED BUT NOT REPAIRED. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AN ABNORMAL AND OVERPOWERING ODOR WAS PRESENT IN THE REAR INTERIOR OF THE VEHICLE. THE CONTACT'S FOUR SMALL CHILDREN WERE ASLEEP IN THE REAR ROW SEATS AND WHEN CALLED UPON, DID NOT AWAKEN TO RESPOND. THE CONTACT EXITED THE VEHICLE TO INSPECT FURTHER AND DISCOVERED THE ODOR. ADDITIONALLY, ALL FOUR CHILDREN HAD BECOME ASPHYXIATED BY THE FUMES. TWO OF THE FOUR CHILDREN WERE TRANSPORTED TO THE HOSPITAL WHERE IT WAS DISCOVERED THAT THE CHILDREN'S ASTHMA REACTED TO THE OVERPOWERING ODOR, AND WERE GIVEN MEDICATION FOR TREATMENT. THE VEHICLE WAS TAKEN TO ONE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL FLUID HAD OVERHEATED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR THE REPAIRS WHERE THE TECHNICIAN STATED THAT THERE WAS NO FAILURE AND NO REPAIRS WERE PERFORMED. THE CONTACT ALSO EXPERIENCED RAPID ACCELERATION FAILURE WHILE SITTING AT A TRAFFIC STOP. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES YET THE FAILURE WAS UNABLE TO BE REPLICATED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

THIS IS BECOMING A RECURRING AND REPRODUCIBLE PROBLEM. THE UNINTENDED ACCELERATION OCCURS WHILE SLOWING DOWN FOR A STOP SIGN AND DEPRESSING THE BRAKE PEDAL. THE MOST RELIABLE WAY TO REPRODUCE THE PROBLEM IS AS FOLLOWS. BE DRIVING ABOUT 15 MILES PER HOUR, UP A SLIGHT SLOPE. MOVE YOUR FOOT OFF THE ACCELERATOR PEDAL AND ON TO THE BRAKE PEDAL. DEPRESS THE BRAKE LIGHTLY. JUST AS THE VEHICLE STARTS TO SLOW DOWN YOU WILL FEEL THE ACCELERATION OF THE ENGINE AS IF THE VEHICLE IS ATTEMPTING TO MAINTAIN THE 15 MILE PER HOUR PREVIOUS SPEED. THIS UNEXPECTED RESPONSE WILL LAST ABOUT TWO SECONDS AND THEN RETURN TO NORMAL (IDLE) CONDITION. THIS SUDDEN AND UNEXPECTED BEHAVIOR IS VERY UNNERVING AND COULD LEAD TO AN ACCIDENT IF THE ROAD CONDITIONS WERE TO BE SLIPPERY. *TR

A SMALL CRACK BEGAN ON THE DRIVER SIDE OF DASH BOARD. WITHIN WEEKS, THE CRACK BECAME MUCH BIGGER. AFTER TWO MORE WEEKS, I NOTICED ANOTHER CRACK ON THE PASSENGER SIDE OF THE DASH. SOON, IT BECAME MUCH LARGER TOO. NOW, THERE ARE SEVERAL CRACKS ON THE DASHBOARD. THIS AUTOMOBILE WAS NOT INVOLVED IN ANY TYPE OF ACCIDENT OR DRIVING ON ROUGH TERRAIN. I DON NOT UNDERSTAND WHY THE DASHBOARD WOULD CRACK. I HAVE NEVER OWNED A VEHICLE WHICH HAS HAD THIS HAPPEN. *TR