2021 CHEVROLET SUBURBAN Complaints

3rd row middle seat belt covers (2) detached and fell off and seat belt retracted inside roof of vehicle. I had to fish out the seatbelt and tie to a metal clip to prevent the seatbelt from retracting inside the roof again. Third row middle seat belt is not usable.

The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to the dealer, and the dealer stated that the fuel control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the part to repair the vehicle was not available. The failure mileage was 30,000. The VIN was not available.

On 27 Feb 2023 the vehicle started as usual. After parking and letting the engine idle while I assisted my elderly mother into the car, the vehicle unexpectedly stopped running. Several attempts were made to restart the car, but it only sputtered for a few seconds as if it were out of fuel. I then called GM roadside assistance and the vehicle was towed to Sandy Sansing Southern Chevrolet in Foley Alabama. My service Advisor Ronny advised me that this was a common failure of the Fuel Pump Power Control Module, however, there is no current recall. Except I did find a recall for a similar issue for other GM vehicles (Product Safety Recall N212332040 Stall While Driving) The dealership currently has 25 other vehicles awaiting a new module which could take up to 2 months.

My vehicle died unexpectedly in the middle of the road while backing out of my driveway with cars coming and going around me. It would not start up again nor could I put it in neutral to move it out of the way. I’ve learned my 2021 Suburban has a defective high pressure fuel modular. Also learned there is a parts shortage as well.

"SERVICE SAFETY RESTRAINT SYSTEM" message will often and randomly display, stay illuminated for random lengths of time, and then clear. Dealer Service centers are not taking the random/intermittent fault of the Safety Restraint System seriously. Passengers are at risk (unknow severity, assume the worst) due to a Faulty Safety Restraint System.

Multiple issues with transmission since owned. It randomly goes into "limp" mode and everything will blink and it won't start back. The transmission has always shifted hard and sounded funny they told me if was normal for the vehicle. Leaking transmission fluid when owned for 4 months. I have had to the dealer multiple times, several repairs, told it is safe to keep driving by GM. The inverter is bad and told me it was ok to drive until they can repair. GM will not give me a fair response or answer. The dealership won't buyback, and offered to purchase for nearly 30k less than I bought it for 18 months ago brand new. The engine light comes on and off randomly told me it was ok with a diesel it may do that when it gets cold.

2021 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO SAFETY RECALL ADVISING THE THIRD ROW SEATING POSITION BEING UNSAFE.

- unknown what system or component failed? - while awaiting to make a left turn from left turn lane with two vehicles in front and unknown number of vehicles behind me, vehicle suddenly shut off - problem has not been reproduced or confirmed by dealer, nor has shut off re-occurred since first incident October 26, 2022 - vehicle or component has not been inspected by others - there were no warning lamps, messages, or other symptoms prior to the failure on October 26, 2022, the vehicle just seemed to quietly idle down and stop

2021 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-617. THE CONSUMER STATED THE RECALL NOTICE INFORMED HER NOT TO USE THE 3RD ROW UNTIL THEY ARE ABLE TO FIX THE SAFETY ISSUE WITH THE SEATBELT BUT DO NOT HAVE A REMEDY FOR THE RECALL.

I'm writing to complain about the proposed temporary resolution of the recall. I received a letter today advising me that repair parts were unavailable and that I should simply not use the third row seats until the inspection/repairs are completed. Like many people who own Suburbans, I bought this vehicle because we are a family of six. This is the only vehicle in our home that can fit both adults and all four children. Not using the third row is simply not an option for us. This is an unacceptable solution, no matter how temporary.